Salesman service

Enterprise industries involve jewelry, ornaments, gifts, cosmetics, clothing, shoes and hats, luggage, leather goods, home furniture, electrical appliances, electronics, communications, digital, children's wear, toys, building materials, decoration, hardware, electricity, watches, glasses, food, daily necessities, bookstores, stationery, audio, medicines and health products.

Sales skill

Tip 1: Quality and self-confidence Because salespeople are engaged in the work of terminal stores, the working environment and work pressure have a great burden, and it is easy to lose confidence in themselves. Moreover, it is precisely because the shop assistant is at the forefront of the store and has direct face-to-face contact with the customers in the shopping mall, because this also requires the quality of the shop assistant. Therefore, we need to work hard from two aspects: on the one hand, salespeople should improve their own quality, standardize the behavior norms of daily work, and establish their own self-confidence; On the other hand, in the company, we should do a good job in the quality training of sales staff to help them enhance their self-confidence.

Skill 2: Familiarize yourself with professional knowledge and improve your language ability. One of the priorities of sales staff is to sell products to consumers. Of course, it is important to know the knowledge of products. On the one hand, salespeople should be clear about the selling points and advantages of their products, and at the same time, they should clearly grasp the disadvantages and deficiencies of competitors and memorize product knowledge. Of course, it is not enough to know the product knowledge without knowing how to express it. Therefore, salespeople should also improve their language ability and enrich their language expression. When customers ask for information about products, they should be able to express it fluently and in a way that popular customers can understand.

Tip 3: Learn to be close to customers. Anyone who has been to the store knows that many people will find that the salesperson suddenly appears beside them, or has been recommending and introducing products for themselves while shopping. This reminds the clerk that it takes skill to get close to customers. At least you can't suddenly appear beside a customer when he is absorbed in watching a product. If the method of contacting customers is not appropriate, it is easy to bring customers the mood of planning, which is not conducive to the next work. Therefore, salespeople should not be too enthusiastic when consulting customers.

Tip 4: Be grateful to customers. In any case, the customer is always the focus of the sales staff, so you should still be grateful to him. After the customer has finished shopping, thank the customer for trusting you. If necessary, you can take the initiative to help customers lift heavy objects or contact delivery personnel for help.

Reference link: Sales staff _ Baidu Encyclopedia