Employee's annual work summary 1 The end of the year is approaching, and the Spring Festival is approaching. Unconsciously, 20xx years passed in the blink of an eye. Looking back on so many years of work experience, I feel nervous and happy, and my work is boring and fulfilling. I have been working in the front line of power transmission and transformation operation. At first, I was promoted from an ordinary substation attendant to a formal attendant. Through continuous work accumulation, I have a deeper understanding and cognition of all aspects of my work, and I have a certain ability to analyze various accidents and do my job well.
I. Ideological work
Since work, under the careful training and teaching of the unit leaders, through their own continuous efforts, Bucai has made great progress and great gains in thinking, learning and work. Ideologically, take an active part in political study, care about state affairs, and consciously abide by various laws, regulations and rules.
Second, the work.
I believe that no pains, no gains, so I have been working hard, studying hard and working hard. In 20xx, I participated in the off-the-job study of electrical technology in xihua university, Sichuan, and obtained a college diploma with excellent results for three years. In June of the same year 165438+ 10, I also participated in the senior worker training of substation attendant in Sichuan Electric Power Vocational Skills Training Center, and also got the senior worker certificate with excellent results.
In the work, can bear hardships and stand hard work, serious and responsible. The normal operation of substations is closely related to the normal work of thousands of people in Qian Qian. No matter what problems you encounter, you should consult humbly and sincerely, take notes at any time, summarize at any time, and reflect at any time. Self-deception is absolutely forbidden. As a monitor, I am both a producer and an unknown manager. I have always been very clear that only by setting an example and taking the lead in setting an example can the members in the class trust and listen, and influence and drive the team members with their own practical actions.
This year, the company organized two safety tests and one regulation test, and achieved good results each time. June165438+1October 10 Our class also participated in the standardization drills organized by the company, which were recognized by other departments and affirmed by company leaders. In the specific operation, we should strictly abide by the safety regulations, prevent illegal operation and misoperation accidents, strictly implement the "two votes and three systems" with the vice squad leader, correctly complete various operation tasks according to the dispatching orders, and make regular inspections and inspections. Any hidden trouble found in the equipment should be reported in time and recorded in the duty record book and equipment defect record book, so as to eliminate it as soon as possible and avoid the accident from expanding.
In order to improve our ability to deal with accidents, in addition to the normal learning technology, the leaders of the substation operation center also prepared some anti-accident previews for us, so as to improve the operators to take their time, accurately judge and report in time when encountering accidents, restore power supply in a short time as soon as possible, and minimize the losses of users.
Although I have done some work in the operation post and made some small achievements, I deeply feel that my technical level is still insufficient. In the future, I will learn more business, accumulate practical experience, broaden my thinking, deepen my work, gradually improve the level of substation operation and team management, and strive to make greater contributions to the development of enterprises.
Annual work summary, an employee has been working in this hotel for half a year unconsciously. From the beginning to the present, I believe that apart from my own efforts and efforts, I also have the training brought by leaving the hotel and the support of the old staff and leaders. I have learned a lot in half a year, and the well-known business motto "the customer is always right" has been brought to the extreme here. In order to achieve certain financial goals, hotels should not only meet the material needs of guests, but also meet their spiritual needs. Therefore, as hotel operators, we often meet the requirements of our guests as long as it is unethical. Therefore, from the beginning of induction training, employees will be instilled with: "guests will never be wrong, only we will be wrong" and "only sincere service will bring smiles to guests". I have always believed that customers are God, and I have always tried my best to make my service to the extreme.
The work of the hotel front desk is mainly divided into reception, room sales, check-in, check-out and expense settlement. Of course, this also includes answering questions for guests, helping guests to handle service needs, telephone transfer and other services. At the front desk of the hotel, the work is divided into three classes: morning shift, middle shift and all-night shift. One of them is a full-time cashier, and the other two allocate the rest of the work according to the actual workload. This arrangement is relatively loose, and one cashier can be assigned, one person is responsible for registering sales, and the other person is responsible for other services and contact work under heavy workload. But also can reduce the cashier's pressure and make the cashier clear-headed and make no mistakes. Most importantly, this way of working can quickly let newcomers gain experience, get guidance from shift colleagues when the workload is small, absorb more experience when the workload is heavy, and grow rapidly.
First, strengthen business training and improve their own quality.
As the front office of the hotel, every employee should face the guests directly. The working attitude and service quality of employees reflect the service level and management level of a hotel, so the training of employees is the focus of our hotel. We regularly carry out telephone language skills training, receptionist etiquette and housing sales skills training, as well as foreign language training. Only through training can I further improve my business knowledge and service skills, and better provide quality services for my guests.
Second, strengthen my sales awareness and skills to improve the occupancy rate.
According to the market situation, the front office actively promotes the sales of scattered rooms. This year, the hotel launched a series of room promotions. While offering preferential policies, the receptionist flexibly grasps the room price according to the market situation and the check-in situation of the day. The number of individual customers at the front desk has increased significantly, and the occupancy rate has increased. It emphasizes the purpose of the receptionist: "As long as the guests come to the front desk, we will try our best to keep them" and strive for more occupancy.
Third, pay attention to the coordination between departments.
Hotels are like a big family, and it is inevitable that there will be friction between departments in their work, and the quality of coordination in their work will also be greatly affected. The front office is the central department of the whole hotel, and has a close working relationship with catering, sales, rooms and other departments. If there is any problem, we can actively coordinate with this department to solve it, so as to avoid things getting worse, because everyone's common goal is for the hotel. If it is not solved well and handled badly, it will bring certain negative effects to the hotel.
Fourth, consider how to make up for the mistakes of colleagues and departments, ensure that guests check out in time, and make guests satisfied.
The cashier at the front desk is the last department that guests contact before leaving the hotel, so they usually complain to us about the hotel service at the checkout, and these problems are not caused by the cashier. At this time, the most desirable thing to do is to avoid shirking or blaming the departments or individuals that cause difficulties. "It's none of your business" is the most undesirable. Instead of making up for mistakes, it makes guests doubt the management of the whole hotel, thus deepening the distrust of guests. Therefore, the intermediary function should be played calmly, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, you should ask the guest for advice again. At this time, guests are often influenced by your enthusiasm, thus changing the initial bad impression and even establishing a close and mutual trust relationship between guests and me.
Summary of the annual work of the staff 3 ** The work of the science and technology correspondent in the city has been carried out for more than a year, initially forming a pattern of government promotion, departmental cooperation and the active participation of scientific and technological personnel. Through this work, scientific and technological achievements have been effectively transformed in the practice of farmers getting rid of poverty and becoming rich, which has promoted the development of rural economy, promoted agricultural efficiency and increased farmers' income, and played a positive role in building a well-off society in rural areas in the city.
I. Basic information
* * * * Through careful organization and strict examination, 26 scientific and technological talents were selected as special commissioners for science and technology, which enriched leading enterprises, key industries and agricultural production. This year, the city's science and technology commissioners conducted more than 200 technical trainings, trained 40,000 farmers, distributed 40,000 technical materials, popularized 28 new technologies, introduced 20 new varieties, absorbed 5,000 rural laborers, and established professional associations 10, helping 3,000 agricultural families to achieve a per capita income of nearly 4,000 yuan, and the per capita income of farmers increased by more than 15%.
Second, the main practices
(1) Strengthen leadership to ensure safety.
The city has set up a leading group for the work of science and technology commissioners. To study and formulate the Implementation Plan for the Work of Science and Technology Commissioners in * *, clarify the guiding ideology of the work of science and technology commissioners, stipulate the selection procedures, selection objects, service contents and service places, determine the work objectives and tasks, and put forward the guarantee incentive and organization management mechanism.
(2) Selecting people and grasping teams.
Choosing a good science and technology correspondent is the first and key link to carry out the work of science and technology correspondent, which directly affects the effect of the work. When we carry out the work of special commissioners in our city, we implement two-way selection for professional and technical personnel to find Samos' Conon of Samos junction. First of all, develop rice, animal husbandry, aquatic products and fruit trees according to actual needs. Select a group of professional and technical personnel with high quality and practical experience as dispatching candidates in this city, and then allow them to meet directly with agricultural enterprises and specialized households to implement two-way selection. The practice over the past year has proved that the effectiveness of the allocation of scientific and technological resources and the effectiveness of scientific and technological services have been improved through two-way selection. For local talents in rural areas, we should not only look at their own effects, but also look at driving consciousness.
(3) Multi-wheel drive is effective.
Over the past year or so, through base demonstration, technical training and promotion, agricultural structure adjustment and promotion, interest linkage, recruiting talents and attracting talents, the Commissioner's work has been done in a down-to-earth manner, and the Commissioner has truly become a farmer of rural science and technology and a representative of advanced productive forces, which has promoted the close combination of science and technology and rural economy and promoted the development of rural economy.
The first is the demonstration of the base. Municipal science and technology commissioners focus on building industrial demonstration bases according to local resource advantages and industrial advantages, combined with their own specialties. In the construction of the base, a large number of advanced and applicable technologies and excellent varieties were introduced, which played a good role in demonstrating and driving the local people, accelerated the popularization and popularization of rural science and technology, and promoted the transformation of agricultural scientific and technological achievements. Over the past year or so, science and technology commissioners have built 15 demonstration bases and promoted new technologies and new varieties 12 in the whole city. Ren Yubao, a science and technology correspondent, established ecological duck breeding with a scale of 20,000 ducks. He introduced the fish-duck-rice polyculture model, introduced cherry blossom peach duck, Shaoxing duck, local duck and other fine varieties, and made an annual profit of nearly 300 thousand yuan. Ren Yubao has developed 800 duck farmers in the surrounding areas by providing free duck breeding, technology and sales.
The second is to promote technical training. In order to satisfy farmers' thirst for science and technology, science and technology commissioners are active in the fields, taking the form of on-site explanation, demonstration and guidance, face-to-face instruction and centralized training, infiltrating science and technology into thousands of households, enabling farmers to master advanced agricultural applicable technologies in the shortest time, cultivating and bringing up a large number of local scientific and technological talents, and emerging a large number of planting kings, breeding experts and professional families. Commissioner Zhang Zhengjun trained cattle farmers in Gaowan Village, which solved the problems encountered in the process of raising cattle, enabled farmers to master beef cattle breeding technology, and basically formed a professional beef cattle breeding village in the village. Practice has proved that where there are science and technology commissioners, rural science and technology work will develop faster.
The third is to promote the adjustment of agricultural structure and promote the development of agriculture and rural economy in the city. Most of the science and technology commissioners are engaged in high-yield and high-efficiency characteristic farming and breeding operations of agriculture and animal husbandry, and have established large-scale demonstration bases, which in itself is the structural adjustment of agriculture and animal husbandry and has played a leading role in the structural adjustment of agriculture and animal husbandry; At the same time, through their technical guidance services to the surrounding farmers and herdsmen, it has promoted a wider range of adjustment. According to the survey, the special commissioners for science and technology promoted the adjustment of planting area 1 1,000 mu, and promoted more than 50 high-yield and efficient breeding households 1 1, achieving economic income of more than 700,000 yuan.
The fourth is to recruit talents to attract wisdom. Science and technology commissioners give full play to their own advantages, recruit talents and attract talents, which greatly promotes the local economic development. Special correspondent Comrade Wu Xuanquan is a rice expert in this city. Last year, he guided the development of wheat interplanting rice industry and established a "wheat interplanting rice exhibition base" in xiaohe town. The introduction of wheat interplanting rice has greatly promoted the development of rice industry in this city. At present, the planting area of wheat interplanting rice in the city has grown to 5000 mu.
It is always invisible for employees to summarize their annual work four times. Before XXX, I came to the company and faced my colleagues timidly (after all, my major was different from my previous industry and I didn't know how to start), but in a blink of an eye, my colleagues and I became familiar, and two months passed. In the past two months, as a newcomer to the company, I have a general understanding of the company's business, and I also understand that clerks are not pure clerks, we are a group, and you can stand up if you need it in the project, whether it is clerks or customer service.
Two months is really not long. In two months, with the care and help of company leaders and colleagues, I completed a task. Although it accounts for a small proportion in the whole website, I still feel that my existence is valuable. From the first day I joined the company, the care and guidance of my colleagues gave me a new understanding in new fields and further improved my ideological consciousness. Although I haven't been in the company for a long time, I have written this work summary this year, which mainly includes the following items:
I. Work attitude and diligence and professionalism
Love my job, be able to treat every job correctly and seriously, devote myself to work, serve everyone enthusiastically, seriously abide by labor discipline, ensure attendance on time, have a high attendance rate, make effective use of working time, stick to my post and ensure that the work can be completed on time.
Second, the quality of work performance and contribution
Make a personal work plan before the start of work, give priority to finish the work in time, and achieve the expected results. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work level has made great progress, created a new situation in my work, and made due contributions to the work of the company and departments. (Although there are many shortcomings in the work)
Third, ideological and political performance, moral quality and professional ethics
Can conscientiously implement the party's basic line, principles and policies, and actively study political theory through newspapers and books; Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, take the initiative to study professional knowledge seriously, have a correct working attitude and be serious and responsible.
Four, professional knowledge, work ability and specific work
1 1 month to work in the company, do customer service. Because our company website is still in preparation, there is no room for me to give full play to this position, but I am also working as a network editor like other colleagues, which has exposed me to different fields of work. Under the guidance of my colleagues, during the departmental meeting, I saw the excellent performance of many colleagues and learned some professional knowledge from them, so I can also have my own opinions in this respect.
In the past two months, I have been aiming at "doing better", pioneering and innovating, and devoted myself to the following work:
1. Be responsible for the sanitation of your desk and its surroundings, so that the working environment of yourself and others will not be affected.
2. Seriously and responsibly complete the tasks assigned by the superior leaders. Shortly after entering the company, Cao Qiao and I were responsible for two modules: security assistant and website registration verification, and completed the task with the help of colleagues.
Summing up the two-month work, although some progress and achievements have been made, there are still some shortcomings in some aspects. For example, there are not many creative work ideas, individual work is not perfect enough, and professional knowledge is not enough, all of which need to be improved in future work. In the new year, I will seriously study various policies and regulations, strive to make my ideological consciousness and work efficiency reach a new level in an all-round way, make progress with the progress of the company, and make greater and more contributions to the development of the company.
During my two months working in the company, I got great help from the company leaders and colleagues, which I am very grateful for. With their help, I quickly adapted to the work of the company, for which I am very grateful.
In the coming year, I will continue to work hard to improve my working ability to a new level, live up to everyone's expectations of me, and I will do my best to help the company achieve development. I believe the company's tomorrow will be better!