1. Let the excellent customer service concept really penetrate into the words and deeds, smiles and other behaviors of customer service personnel, and be reflected in the company's customer service initiatives;

2. Through on-site training, master the service etiquette norms and promote timely adjustment of behavior;

3. Be able to effectively improve customer service ability and skills through the practice of service skills in all aspects of customer service communication, service skills in all stages of customer service and complaint handling skills;

4. Participate in the company's service management and innovation, design various personalized service initiatives, and improve customer satisfaction in all directions.

Business etiquette training object

Customer service manager, customer service specialist, etc. Other customer service personnel, sales staff, receptionists, after-sales service personnel who need to contact customers at work, and marketing managers, customer service managers and other related personnel who want to improve their service level through training.

Chapter two: The purpose of business etiquette training.

As a traditional virtue, etiquette has a historical heritage and enduring vitality. In modern business activities, there is a close relationship between employees, and the image reflected by employees in the workplace and business contacts directly represents the company's external image.

There are many etiquette involved in business communication, but the essence of business communication is interpersonal communication, so we are used to defining business etiquette as the art of business people's communication.

As the name implies, business etiquette refers to the etiquette norms used by people in business communication, and it is a process and means to show respect for each other in certain and established procedures and ways in business communication.

Rites come from vulgarity, and vulgarity turns into ritual. The operability of business etiquette is what to do and what not to do. Only by "restraining yourself and respecting others" in business communication can people communicate more easily and happily.

"Thinking for others" is not only the basic principle of business communication, but also the normal communication between people. Therefore, learning and using business etiquette correctly is not only the external expression of a person's inner cultivation and quality, but also an art, a communication way or a communication method applicable in interpersonal communication, and a customary practice of showing respect and friendliness in interpersonal communication.

To communicate with each other in interpersonal communication, we must master the skills of business etiquette. From a personal point of view, mastering certain business etiquette is helpful to improve people's cultivation, beautify themselves and beautify their lives. But also can effectively promote social communication, improve interpersonal relationships, and help to purify social atmosphere.

From the enterprise's point of view, mastering certain business etiquette can not only shape the enterprise image, improve customer satisfaction and reputation, but also achieve the purpose of improving the economic and social benefits of the enterprise.