1. Hotel is a standardized service industry.

2. Hotel is a service that needs standardization.

3. The hotel must provide personalized service.

4. Improvement of hotel service level.

5, service personnel ability level is different.

6. Managers have different management abilities.

7. The front desk is the window department, not the transfer station.

8. Requirements of the tourism industry

To sum up, reverse thinking and training at the front desk are very important.