1, the computer network transmission signal is poor, and the download is slow due to the card machine.
2. Due to the maintenance of the banking system, the online banking certificate cannot be downloaded and updated. It is recommended to contact the bank or wait for a while before operating.
3. Browser problems. It is suggested that you change your browser, then open official website of Hankou Bank and download the driver and certificate according to the prompts. In both cases, it is recommended that you restart your computer and try again.
After the certificate is updated, the process of updating the certificate:
1. On the Internet homepage of the customer login bank, click "Personal Online Banking Login" on the left.
2. Click "Personal Online Banking Login" to enter the personal online banking login interface. No need to fill in ID number, user name, login password, etc. , and directly click "Personal Certificate Expiration Update" in the fourth line of the "More Services" column on the right.
3. Insert the silver shield into the USB interface of the computer. If there are multiple certificate numbers in the customer's computer at the same time, you can open the Internet Banking Shield management tool and click the "View Certificates" button to view the certificate numbers in the Internet Banking Shield, which is the certificate number needed in the replacement process.
4. After completing the second step, you can enter the certificate update interface when the certificate expires, and click "Update for the first time".
5. Select the certificate number to update. If there are multiple certificate numbers in the customer's computer at the same time, you should choose the certificate number that is consistent with the certificate number checked in step 4.
6. Enter the password of CyberShield and click "OK".
7. The system prompts the customer that the certificate is about to expire or has expired, and asks the customer to insert the network silver shield, prompting the customer to enter the password of the network silver shield, and a dialog box may pop up.
8. The interface prompts the customer that the replacement operation is in progress, and select "Yes". 9. Enter the password of CyberShield and click "OK". 10. The system generates a new certificate and key, which is an important part of the new certificate.
1 1. The interface prompts whether to trust the website, and select "Yes".
12. The certificate was downloaded successfully, and the customer can start using the new certificate for online banking.
Operating environment: computer side: MacBook Pro mos 14 open google version 92.0.4515.131.