First of all, the basic overview of etiquette

Second, why should we learn nurse service etiquette?

Third, how to learn nurse service etiquette

Training mode in this chapter: Lecturer gives lectures and communicates with students.

Second, the basic qualities that nurses should have.

First, standardize the instrument and behavior

Second, basic language communication skills.

Love occupation, dedication, loyalty, self-esteem and self-confidence.

Fourth, enhance service awareness, truly "patient-centered" and provide quality services.

Five, conscientiously implement the nursing work system, abide by the nursing operation procedures.

The intransitive verb stresses honesty and dares to take responsibility.

Deal with the problem calmly, decisively and unhurriedly.

Eight, mental health, emotional stability

Nine, study the laws and regulations related to medical care, and enhance legal awareness.

Training mode in this chapter: Lecturer gives lectures and communicates with students.

Third, nurses should have professional ethics.

First, the nurse's medical ethics

Second, the moral cultivation of nurses

Three, nurses should have several kinds of consciousness

1, sincere consciousness

2. Communication awareness

3. Dedication consciousness

4. Service consciousness

5. Self-protection consciousness

Training mode in this chapter: Lecturer teaching.

Fourth, the appearance standard of nurses.

First, the nurse's uniform.

Neat and sexy, the right size and length.

Wearing skirts in summer is better than wearing miniskirts.

Second, wear special work clothes.

Surgical gowns, isolation gowns and protective gowns.

Third, work shoes's choice

1, soft sole, wedge heel or flat heel

2. The color is mainly white or milky white, and cloth shoes are the best.

Fourth, the hairstyle of nurses wearing cylindrical hats

1, there was no bangs before.

2, the back hair is not exposed.

3. Put all the hair in the cylindrical hat.

Dai Yan hat hair accessories.

Short hair and long hair

Sixth, the professional standard of wearing masks.

Seven, the nurse's appearance specification

1, general requirements

2, the principle of makeup

Training mode in this chapter: Lecturer gives lectures and communicates with students.

Fifth, the code of conduct for nurses.

I. General requirements

Noblely and elegantly

Second, stand tall and handsome.

Third, a steady and dignified sitting posture.

Fourth, light and alert posture.

Five, elegant posture.

Sixth, the posture of the end treatment board.

Seven, gesture specification

1. Gestures when holding medical records

2. Gestures in the process of guidance

3. Different meanings of the same gesture

Eight, opening and closing etiquette

Nine, eye etiquette

1, the way to stare at each other

2. 10 Eye contact should be avoided.

Ten, smile is priceless.

1, the function of smile

When the patient is anxious

When the patient feels uneasy

When the patient suspects

Step 2 smile practice

Training methods in this chapter: lecturer's lecture and demonstration, and student's practice.

Six, nurse language service standards

I. General Rules of Language Service Specification

Second, the basic rules of nurses' language norms

1, normative

2. Confidentiality

3. Emotion

4. Pay attention to the discretion of language.

Third, everyday polite expressions.

1, when answering the phone

2. When picking up people and waiting for things.

3. When you say goodbye

4. Common warm publicity and education signs

5. Service taboos

Four, ward nurses daily language

1, when receiving patients to the hospital.

2. When carrying out nursing treatment.

3, when the operation error

4. Before and after operation

5. Discharge guidance.

6. Health education.

7. When receiving visitors

8. Comfort the critically ill and the families of the deceased.

Five, outpatient nurses daily language

1, when receiving medical treatment

2. Injection and dressing change treatment.

Six, the operating room nurses daily language

1, when receiving surgical patients

2, the patient's intraoperative pain is not timely.

3. After the operation.

Training mode in this chapter: Lecturer gives lectures and communicates with students.

Seventh, the behavior etiquette of nurses.

First, we should do four things well at work.

Speak softly, walk softly, open and close the door softly, and treat lightly.

Second, the etiquette of different nursing places

1, in the office

Basic principles: respect, dignity, generosity and cooperation.

2. In the ward

Basic principles: courtesy, stability, carefulness and patience.

3. In corridors and hospitals.

Basic principles: standardization, comity, stability and generosity.

Third, the etiquette skills of receiving outpatients and emergency patients

1, welcome courtesy and enthusiasm.

2. The explanation is clear and clear

3, quick response, calm and decisive

Fourth, the skills of receiving different patients.

1, etiquette skills for receiving pregnant women

2. Etiquette skills in receiving elderly patients

3. Etiquette skills in receiving young patients

4. Etiquette skills in receiving children

Training methods in this chapter: lecturers explain and communicate with students.