Good evening, everyone!

In spring and March, spring blooms. In this beautiful season of sowing ideals and nurturing hope, HSBC Hotel ushered in a mobilization meeting for new employee training. I am glad that we can come here for the same goal, that is, to build the best hotel in Xupu. The new employee of the general manager of the hotel made a speech.

Then, how can hotels stand in the fierce market competition, how can they do their best and achieve good social and economic benefits? In addition to the sound and practical hardware facilities, the most important thing is to show the basic quality and service skills of hotel service personnel, which is software. It is the knowledge of all hotel managers to hold intensive training and cultivate high-quality employees before the hotel opens. Through training, students' words and deeds can be standardized. Systematically learn and master all kinds of service skills and skills, and establish hotel service consciousness and good professional ethics.

In the past week, we conducted military training, which laid the foundation for our future work. Starting from today, we will carry out theoretical training, and we have arranged hotel public knowledge courses, departmental professional knowledge theory and practical operation courses. Therefore, employees must cherish this rare learning opportunity and get to know each other, deepen their feelings, learn knowledge and improve their skills through this training.

In order to achieve the best results of this training, I would like to ask the heads and employees of all departments to comply with the following requirements:

First, attach great importance to it and actively cooperate.

Several employees present here may have participated in this kind of training. I hope these employees can take the lead and actively cooperate with teachers to study hard. Can you make an ultra-fine product under the guidance of the teacher? Don't be bored. Confucius was a great thinker and writer in ancient China, and was called a saint by later generations. He said, "Review what you have learned, and you can gain new experiences. In addition, as a service industry, hotels should constantly learn and improve their personal skills and skillfully apply them to practical work, which is the direction that every employee should understand and make continuous efforts. New employees should devote themselves to the training with a positive attitude, strive to master the basic knowledge related to hotels in the shortest time, and strive to surpass the old employees. Do you have confidence?

Second, study hard and obey the arrangement.

Most of the employees present here have no working experience in large comprehensive hotels (rooms, restaurants). Therefore, in learning, we must be diligent, listen carefully and remember carefully. Only in this way can we learn the basic skills that can be used in our daily work in the shortest time. In order to meet the hotel's demand for talents in corresponding positions. Only in this way can guests who come to the hotel for consumption come on impulse and return satisfied. In order to test the learning effect of employees, the hotel will conduct a comprehensive examination at the end of the training. Employees with strong personal skills, high comprehensive quality and excellent assessment results are exempted from probation at the meeting after the training, and directly hired and given material and spiritual rewards. For students who have a bad attitude at school and poor test scores, they are given the opportunity to make up the exam, extend the probation period appropriately, and make appropriate post adjustments according to the training performance, training effect and job requirements of the hotel. I hope all employees can pass the exam at one time and be excellent students. I also hope that the employees who have been adjusted will actively cooperate and obey the arrangement. Can play its due role in any position and shine for the development of the hotel.

Dear friends, with the joint efforts of all of you and the correct leadership of the board of directors, we have every reason to believe that the future of our hotel is beautiful and full of hope!