First, empathy:

1, I understand how you feel.

Please don't worry, I understand your feelings, and we will try our best to solve it for you.

If I have so much trouble for you, it will be the same as you are now.

It's inconvenient for you to have such a thing happen, but we should face it positively, right?

I understand/really understand your feelings. Please rest assured that we will find out and give you a satisfactory answer.

Second, be valued:

1, you have supported us for a long time.

You are so familiar with our service, you must be our old customer. Sorry, we made such a mistake. I'm really sorry.

3. Sir/Miss, I'm sorry that the previous service made you feel bad. Our hotel attaches great importance to the opinions of guests, and we will reflect your situation to relevant departments for improvement as soon as possible.

Third, speak from the perspective of the guests:

1, this is mainly to protect your interests.

I know you will understand. This is to ensure the rights and interests of loyal customers, who are as important to our hotel as you.

The main duties of the room attendant include but are not limited to:

1, cleaning:

Sweep the floor; Cleaning of tables and chairs, bedside tables, wardrobes, televisions, doors and windows, etc. Cleaning of toilet, washbasin, bathroom floor, etc.

2, finishing:

Bedclothes such as quilts and pillows on the bed should be put in place according to hotel standards; Remote controls for air conditioners, televisions, curtains, etc. Should be neatly placed in the designated position; Bath towel, towel, slippers, pajamas, toiletries, hair dryer, etc. Folded neatly according to hotel management standards and placed in the corresponding position; Magazines, brochures, etc. Be neatly placed in the designated position.

3. Check:

Check whether all related items are in good condition and can be used normally. If there is any defect, it needs to be supplemented in time.