Guo ban fa [20 16] No.61
People's governments of all provinces, autonomous regions and municipalities directly under the Central Government, ministries and commissions and institutions directly under the State Council:
In recent years, with the rapid development of the Internet, new modes of communication have emerged constantly, the governance environment of * * * has undergone profound changes, and public opinion incidents have occurred frequently. Strengthening the openness of government affairs and responding to public opinions has increasingly become the inherent requirement for * * to enhance its ruling ability. After years of hard work, great progress has been made in government affairs openness and public opinion response in various regions and departments, and a pattern of government affairs openness matching release, interpretation and response has basically taken shape. However, compared with the Internet's requirements for * * * governance and people's expectations, some localities and departments still have some problems, such as unsuitable work concept, imperfect working mechanism, inadequate response to public opinion and unsatisfactory response effect. In order to further improve the government's response to public opinion, with the consent of the State Council, the relevant matters are hereby notified as follows:
First, further clarify the responsibility of responding to government public opinion. * * * All levels and their departments should attach great importance to the government's public opinion response, effectively enhance public opinion awareness, establish and improve the government's public opinion monitoring, judgment and response mechanism, implement the response responsibility, and avoid the phenomenon of slow response and passive response. The relevant departments of the State Council are the first responsible subjects of government public opinion concerning major policies and important decision-making arrangements in the State Council. Respond to the local government's public opinion according to the principles of territorial management, graded responsibility and who is in charge. The responsible department involved is the first responsible subject, and the office of the Bureau of * * * at the corresponding level organizes and coordinates the propaganda department; Where the responsible departments involved implement vertical management, the General Office of the superior department shall organize and coordinate the Propaganda Department. For the government public opinion involving many places, the higher authorities are the first responsible subject to deal with public opinion, and the relevant places respond according to the principle of territorial management. For government public opinion involving multiple departments, relevant departments should respond well according to the division of responsibilities, and strengthen communication and consultation between departments to ensure the accuracy and consistency of response information. * * * Office of the General Office at the corresponding level shall organize, coordinate, supervise and guide the propaganda department, and determine the lead department when necessary; For particularly serious government grievances, the principal responsible comrades at this level should earnestly assume leadership responsibilities, guide, coordinate and urge relevant departments to do a good job in coping with public grievances.
Second, grasp the government public opinion standards that need to be focused on. The government public opinions that all localities and departments need to focus on include: those that have misunderstood and misread the major policies and measures of * * * and its departments, those that have a significant impact on the vital interests of the public, those that have seriously impacted the bottom line of social morality in the field of people's livelihood, those that deal with emergencies and natural disasters, and those that the superior * * * asks the subordinate * * to take the initiative to respond. In the process of public opinion monitoring, if rumors and rumors that seriously endanger social order and national interests are found, relevant departments should respond in time, and hand over relevant information and clues to public security organs and network supervision departments for investigation according to laws and regulations.
Third, improve the effectiveness of the government's public opinion response. For government grievances involving particularly serious emergencies, it is necessary to respond quickly and speak out in time, hold a press conference within 24 hours at the latest, and other government grievances will respond within 48 hours, and continue to release authoritative information according to the progress of the work. All localities and departments should strengthen the research and judgment of government public opinion found in monitoring, distinguish different situations, classify and deal with them, and respond by releasing authoritative information, holding press conferences or briefings, and accepting media interviews. The content of the response should focus on the focus, hot spots and key issues of public opinion, be realistic, well-founded, targeted, avoid talking to yourself, and strive to express accurately, kindly and naturally. If a response is made by holding a press conference or briefing, the person in charge or spokesperson of the relevant department shall attend. Deal with * * * employees, give them some autonomy and tolerate mistakes. All localities and departments should adapt to the trend of objectification and diversification of communication, further improve the opening rate of government Weibo, WeChat and clients, make full use of the characteristics of equal communication and interactive communication of emerging media and the interactive function of * * * websites, and improve the arrival rate of response information. Establish a rapid response and coordination linkage mechanism with publicity, online information and other departments, strengthen communication with relevant media and websites, and expand the dissemination of response information.
Four, strengthen supervision and inspection and business training. All localities and departments should focus on the government's public opinion response system, response mechanism and response effect, conduct regular inspections, effectively solve doubts and clarify facts, and win public understanding and support. Further strengthen business training. In two years, the the State Council Information Office will take the lead in training responsible comrades and spokespersons in the provinces * * * districts, cities * * and the State Council, and the provincial * * districts and cities * * * Information Office will take the lead in training responsible comrades and spokespersons in the provinces, cities and counties, so as to effectively enhance public awareness.
Five, the establishment of government public opinion response incentive and restraint mechanism. All localities and departments should take the government's response to public opinion as an important part of government affairs disclosure into the assessment system. * * * * offices at all levels should regularly sort out and summarize the experience and practices of government public opinion response, promote the exchange of advanced models in an appropriate way, and play a good role in demonstrating and guiding; Units and individuals that have implemented their work well shall be commended in accordance with relevant regulations. It is necessary to establish a government public opinion response informed criticism and an interview system, regularly inform the public opinion response work, and interview units and individuals who are negative, inaction, and inadequate rectification; Those who do not disclose government affairs according to regulations and infringe on the people's right to know and the circumstances are serious will be seriously investigated for responsibility in conjunction with the supervisory organs according to law.
the General Office of the State Council
2065438+July 30, 2006
Notice on further improving the response to public opinion in government affairs.
The notice pointed out that with the rapid development of the Internet, new modes of communication are constantly emerging, the governance environment of * * * has undergone profound changes, and public opinion incidents have occurred frequently. Strengthening the openness of government affairs and responding to public opinions has increasingly become the inherent requirement for * * to enhance its ruling ability.
The "Notice" further clarified the responsibility for responding to government public opinion. The relevant departments in the State Council are the first responsible subjects of public opinion in the deployment of major policies and important decisions in the State Council. Local government public opinion should be handled in accordance with the principles of territorial management, graded responsibility, and whoever is in charge is responsible, and the responsible department involved is the first responsible subject. For particularly serious government grievances, the principal responsible comrades at this level should earnestly assume leadership responsibilities, guide, coordinate and urge relevant departments to do a good job in coping with public grievances.
The "Notice" requires grasping the standards of government public opinion that need to be answered emphatically. All localities and departments should focus on responding to the government public opinion that there is misunderstanding and misreading of major policies and measures of * * * and its departments, which involves the vital interests of the public and has a great impact, seriously impacts the bottom line of social morality in the field of people's livelihood, involves the handling of emergencies and natural disasters, and requires the subordinate * * * to take the initiative to respond. In the process of public opinion monitoring, if rumors and rumors that seriously endanger social order and national interests are found, relevant departments should respond in time, and hand over relevant information and clues to public security organs and network supervision departments for investigation according to laws and regulations.
The "Notice" requires that the government's public opinion response efficiency be improved. For government public opinion involving particularly serious and major emergencies, it is necessary to respond quickly and speak out in time, and hold a press conference within 24 hours at the latest. Respond to other government public opinions within 48 hours, and continuously release authoritative information according to the progress of the work. The content of the response should focus on the focus, hot spots and key issues of public opinion, be realistic, well-founded and targeted. If a response is made by holding a press conference or briefing, the person in charge or spokesperson of the relevant department shall attend. Deal with * * * employees, give them some autonomy and tolerate mistakes.
The circular stressed the need to strengthen supervision and inspection and business training. All localities and departments should focus on the government's public opinion response system, response mechanism and response effect, and carry out regular supervision. Further strengthen business training, and take two years to train responsible comrades and spokespersons in charge of various departments and local governments at or above the county level in the State Council. The "Notice" also clarified the establishment of an incentive and restraint mechanism for government public opinion response.
Public opinion response system of government affairs openness
In order to further strengthen the response to public opinion in government affairs, improve the openness of government affairs, and enhance the credibility of * * *, this system is formulated according to the Opinions of the General Office of the State Council on Further Strengthening the Information Disclosure of * * * to Respond to Social Concerns and Enhance the credibility of * * * and the requirements of provinces and cities on establishing the response system to public opinion in government affairs.
First, clear working principles.
* * * The principle of openness and transparency. In accordance with the requirements of "openness is the principle, but non-disclosure is the exception", we will further promote the information disclosure work in our county, correctly treat the supervision of public opinion, and strive to seize the initiative of information release.
* * * two * * the principle of graded responsibility. Firmly establish public opinion crisis and public awareness, adhere to "territorial management, graded responsibility" and "who is in charge, who is responsible", pay attention to source prevention, source governance and source disposal, and be responsible, conscientious and conscientious.
* * * Three * * * scientific and effective principles. In accordance with national laws, regulations and relevant regulations, respect the development law of propaganda and public opinion, and grasp the ability of timeliness, moderation, effectiveness, management and guidance.
* * * Four * * * Two-way interaction principles. Standardize and integrate the channels of interaction between the government and the people, explore the establishment of online mass line work method, quickly accept complaints from the masses, disclose the real situation of hot and sensitive topics in a timely manner, and give play to the role of public opinion in spreading government information, guiding public opinion and unblocking public opinion channels.
Second, improve the working mechanism.
* * * A * * * detection set. Each unit is responsible for detecting and collecting major government public opinions in the main entrance websites, forums, Weibo, online politics, hotlines, news posts and traditional media in the county. It is necessary to arrange special personnel and strength to detect and collect government public opinions related to this department, understand the public opinion trends such as the Internet in real time through inspections, and quickly check the connection with portal websites, * * hotlines, government Weibo and other working institutions for doubts, misunderstandings, distortions and rumors related to the work of this department, so as not to miss or report late, and realize the interaction, mutual assistance and sharing of public opinion information resources to form "full coverage"
* * * two * * * analysis and judgment. Improve the judgment standard of public opinion, improve the early warning mechanism of public opinion monitoring according to the content of public opinion, public response and the degree of media intervention, and accurately judge the response value. Before major decisions involving the vital interests of the masses are made, public opinion risk assessment should be carried out. Through public opinion tracking, sampling survey, key interviews and consulting analysis, all kinds of risks that may be caused by decision-making are scientifically predicted and comprehensively judged, the risk level is determined, and the corresponding disposal plan is formulated. Strengthen the public opinion judgment and release of * * * information, and timely find, timely warn and timely feedback through online public opinion logs and public opinion special reports. For major and sensitive government public opinion, all units should timely and accurately assess the nature of the incident, the trend of public opinion, possible risks, etc., put forward opinions on pre-control and disposal, and report to the trial for handling according to procedures.
* * * Three * * * centralized submission. Strengthen the management of government public opinion information, constantly standardize the channels of information submission, and submit government public opinion information to the corresponding and higher authorities in a timely and effective manner.
* * * Four * * * disposal. Promote the improvement of the comprehensive prevention and control system combining online and offline, and combine public opinion handling with incident handling in accordance with the requirements of "online problems and offline solutions". Standardize the workflow of public opinion acceptance, transmission and feedback, and regularly report the handling and disposal of online social conditions and public opinions. Establish and improve the cooperative disposal mechanism of sensitive public opinion units, strengthen the overall awareness of "one chess game", strive to form a working pattern of information sharing, multi-party participation and joint management, and improve the efficiency of emergency disposal. The main responsible comrades of each unit are the first responsible persons for public opinion disposal, and they should personally grasp and take overall responsibility for major public opinion disposal; The leader in charge is the person directly responsible, and should be specifically responsible for handling public opinion in government affairs to ensure smooth communication 24 hours a day.
* * * Five * * * Public response. All units should make it clear that the special department is responsible for the guidance and response of the government's public opinion. Establish a working mechanism to coordinate * * * information disclosure, information release and public opinion response, and publish information according to laws and regulations throughout the whole process of public opinion disposal and response, and give full play to the role of * * * information disclosure in news propaganda and public opinion guidance. Adhere to the principle of "whoever speaks is in charge and whoever speaks will handle it". If the information released involves other administrative organs, it shall communicate with the relevant administrative organs for confirmation to ensure the accuracy and consistency of the information released. Promote the government Weibo, WeChat and * * * websites to complement each other, and give play to the role of new media in disseminating government information, guiding public opinion and unblocking public opinion channels. Respond in time by publishing information online, organizing expert interpretation, holding a press conference, and accepting media interviews. , positively guide public opinion.
Third, strengthen job security.
* * * A * * Strengthen organizational leadership. All units should take collecting, judging and responding to public opinions as an important content to enhance the credibility and execution of * * *, and put it on an important work schedule. It is necessary to establish a government public opinion information management system, designate special working institutions, and adhere to and improve the working procedures such as special editing and leadership review. According to the principle of combining full-time and part-time, personnel familiar with the characteristics of network communication are selected to be responsible for the release of government information, the collection, analysis and response of government public opinion. Continuously improve the ability of relevant personnel to grasp policies, judge public opinion and respond to guidance. Establish a work implementation and linkage mechanism, and strive to form a good working atmosphere in the county that correctly faces public opinion, does not hide or shirk, properly handles incidents, and actively responds to concerns.
* * * 2 * * Strengthen information release. It is necessary to make full use of the network platform, timely and accurately disclose information, and spread the mainstream voice in the network field. To strengthen the guidance of Weibo's government construction, departments closely related to people's livelihood should improve the mechanism and innovative methods, and make good use of and give full play to the role of "government Weibo and WeChat". Strengthen the information disclosure function of government Weibo, establish the information priority release mechanism, and release all kinds of authoritative information in time. Strengthen the role of news release in public opinion response, respond positively, take the initiative to speak out, guide public opinion, and enhance the authority and timeliness of public opinion response.
* * * Three * * Strengthen supervision and guidance. All units should strengthen supervision and guidance on the construction and management of * * * websites, government Weibo and other platforms, further improve relevant measures and management methods, and incorporate the handling and response of government public opinion into the relevant assessment of government affairs openness and efficiency construction. Intensify accountability, and seriously investigate the responsibilities of relevant units and personnel in accordance with the law and discipline if they pay insufficient attention to their work, respond poorly, handle poorly, have major problems and cause serious social impact. People who have read the Notice on Further Improving the Response to Public Opinion in Government Affairs have also read it:
1. Further improve the response to government public opinion.
2.2065438+August 2006 65438+March 2006 hot current affairs application
3 * * * Model essay on the implementation plan of government information disclosure
4. Summary of government affairs disclosure.
5. Model essay on the implementation plan of open government affairs.