"Taobao market management and illegal handling norms" stipulates that:

Article 19 Non-conformance required by quality or management department

The applicable situation is reported by the news media, the national quality supervision department and other administrative departments, and it is an offline brand, category or batch of goods with unqualified quality, or the same goods as the unqualified goods sampled by Alibaba Platform, or other goods or shops that need to be investigated.

Market management measures Taobao can take measures such as removing goods from shelves, supervising goods, deleting goods, restricting the release of goods, shielding shops, supervising accounts, and sealing up accounts according to the seriousness of the case. ?

Extended data

"Taobao Rules" stipulates:

Article 55? Sellers should actively improve their own operating conditions and provide consumers with high-quality goods and services. Taobao will give appropriate encouragement or support measures to sellers who meet the requirements of good product quality and high service quality.

Article 56? According to the seller's favorable rate, store rating, refund rate and dispute refund rate, Taobao restricts sellers below the specified standard from participating in marketing activities, and gives the whole store a one-dimensional search, which is not displayed by default. Unless otherwise stipulated in the special market.

Article 57? The seller shall abide by and strictly perform the agreement with the buyer. Except for customized, pre-sold and goods suitable for specific delivery methods, if the seller of Taobao Mall says that it is out of stock after the buyer pays, or actually fails to deliver the goods within 72 hours, the seller shall at least compensate the buyer for 10% of the actual transaction amount, not exceeding 100 yuan.

Taobao official website-Taobao market management and violation handling norms