One: If you have any questions, go to the merchant's customer service.

There will be anti-counterfeiting marks on the book. If the purchased books are identified as pirated books, you can directly consult the merchants on the mobile phone software for rights protection, return or exchange.

Two: the staff on the platform will also assist customers in safeguarding their rights.

If the merchant does not admit that it is a pirated book, then the consumer can complain to the customer service of the leveling platform, and the customer service of the platform will intervene in the merchant. Generally, they will ask the store to make compensation.

Three: directly call the rights hotline to safeguard their legitimate rights and interests.

Another way is to call the consumer rights hotline to report. Merchants sell pirated books, and customers can get compensation ten times higher than the original price of books, so we don't have to worry when buying pirated books, we can complain and report.

What should I do if I buy fakes online?

1. Keep valid evidence. If you find that you bought a fake, the first step is to collect evidence, take photos of the goods from all angles with a camera, and have a chat record with the merchant for use when complaining.

2. After consulting with the merchant and collecting the evidence, you can inform the merchant. Be careful not to fall into the chat trap of the merchant when communicating, and make it clear that the goods sent to you are fakes.

3. Ask the merchant to return the goods. If the merchant has no reason to refund for 7 days, but there is no fake one loses three, and the third party conducts quality inspection, then the merchant is required to refund and the merchant bears the freight.

4. Ask the merchant for compensation. If the merchant participates in the fake one and loses three, the merchant is required to pay twice the actual price of the goods in addition to the refund, and bear the logistics costs of the goods involved. If the merchants participate in the third-party quality inspection, they are required to pay twice the payment and bear the logistics costs.

5. Complain to the website. If there is no agreement between the above return or compensation and the merchant, you can complain to the merchant. All kinds of evidence need to be submitted when complaining, and Taobao service personnel will make a ruling based on the evidence provided by both parties.

legal ground

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 55 Where an operator commits fraud in providing goods or services, it shall increase the compensation for the losses suffered by consumers as required, and the amount of compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail.

Where a business operator knowingly provides goods or services to consumers, causing death or serious damage to the health of consumers or other victims, the victims have the right to demand compensation from the business operator in accordance with the provisions of laws and regulations such as Articles 49 and 51 of this Law, and have the right to demand punitive damages less than twice.