I logged into the website on July 29 today and found that the book had been sent out, but the guy who received the book mentioned that the book was missing and the book was sent wrong. I'm scared now. Will I be like this? ?
The book I ordered arrived today. July 18 payment, August 1 received. Fortunately, there is no such thing as a book being sent wrong or a CD being cracked by a netizen who bought a book on the website after Baidu search. But ordering books on this website still found many problems. Now I want to sum up and give it to people who are going to buy books on this website.
Question:
First, the service problem.
The customer service phone can't get through, even if you get through to the other party, you will hang up and continue to get through. The QQ number of online customer service is actually for personal use, without any customer service appearance. The number is 123456, which was added directly on the website.
Second, the issue of credibility.
Before I buy a book, the website prompts me to pay online and deliver it the next day. The day after I paid online, I said that it was delivered on July 20th, but it was not delivered on July 20th. It was still delivered on July 26th and delivered on July 27th. I received the goods in August 1, but fortunately there is no problem with the books.
Third, service supervision.
The customer has no right to refund after paying the order. Websites can do whatever they want. Customers encounter problems such as not delivering books for a long time, sending the wrong books, and incomplete books. There is no place to complain (the customer service phone can't get through, and the website can't be contacted), and there is no corresponding place to ask for a refund. The website did not mention this problem, at least the above two problems were mentioned on the website, but they were not implemented.
These are my views on the website. I have absolutely no intention of slandering the website. Don't spray me if you don't believe me. I'm just being practical and realistic.