The latest quality book recommendation: 1. Customer Satisfaction Evaluation Manual was edited by china association for quality. Based on the practical experience of customer satisfaction evaluation, the book systematically and detailedly discusses and explains the concept and method of customer satisfaction by teaching courses. The establishment and implementation of customer satisfaction evaluation scheme; Collate, analyze and report customer satisfaction data; And constantly improve and develop to improve customer satisfaction. The book is divided into seven parts and thirty-one chapters. At the same time, the book introduces the application software of customer satisfaction evaluation developed by china association for quality according to the actual situation of international and domestic customer satisfaction evaluation. In addition, this book is accompanied by "User Satisfaction Evaluation Criteria". I hope this book and software can provide guidance and help for the organization of customer satisfaction project and the relevant personnel who carry out customer satisfaction evaluation. 2. "Big 6S" management essence is a new management mode and method to explore the development of knowledge productivity. This book caters to the three major trends of the current management theory system and practice methods in the wave of knowledge economy, namely, humanization, systematization and informatization. It takes the management system of quality, environment, occupational health and safety and information safety as the guiding ideology, adopts the three-dimensional thinking mode and takes the "big 6S" management content framework as the main axis. The management tools such as function management, factor management, basic management, cultural management, system and process management of enterprises are "chained" to realize integrated innovation, thus improving the productivity and production relations within enterprises and improving work efficiency and economic benefits. "Outstanding corporate culture theme, outstanding management concept, outstanding management tools and outstanding process management innovation" is the biggest feature of this book. This book can be used as a management tool for enterprise leaders and managers, and also as a training material for employees. It is a necessary modern management tool for consultants and managers. 3. The book "Quality Action-QC Group Activities ABC" shows readers the theory, methods, procedures, application technology and key requirements of QC group activities with concise language and vivid charts according to the actual needs of the sponsors and members of QC group activities. This book is different from QC group teaching materials and results compilation, and it is a popular science reading with simple explanation, concise words, simple operation and illustrations. With a brand-new perspective and best practice, it provides readers with a "pocket reader" to understand QC group, quickly master the main points and skills of QC group activities, and then walk into and be familiar with QC group. Based on the tenet of "simplifying the complex, making it professional and popular, making it aristocratic and civilian, and making it abstract and visual", this book provides convenient and practical reference books for managers involved in enterprises, thus solving their confusion and helping them quickly and effectively transform into actions to improve their quality. 4. "Reducing Quality Cost" Under the advocacy of crosby, "zero defect" has become the working standard of international excellent enterprises. This series of books is a holographic record of crosby's mental journey of "Zero Missing" and the first perfect presentation of master wisdom in China. We will show readers who are concerned about quality management the successful cases of well-known enterprises, analyze the mystery of "zero defect" for those ambitious China enterprises who are committed to improving quality competitiveness, and grasp the profit sources and competitive advantages? Cutting quality cost: detailed, concrete and easy to operate —— The first book of crosby's management thought system. Collecting crosby's practical experience, concrete practices and vivid cases in crosby, Martin and ITT companies is a summary and promotion of crosby's successful operation of his own ideas. Full of wisdom, but without any statistical charts, cutting quality costs has helped professional quality managers to minimize product defects while reducing quality costs. It will change the position of quality manager and make this profession become a profession that people pay more attention to and earn more. 5. "Sustainable and successful organization" Under the advocacy of crosby, "zero defect" has become the working standard of international excellent enterprises. This series of books is a holographic record of crosby's "zero defect" mental journey, and it is the first perfect presentation of master wisdom in China. Show the successful cases of well-known enterprises to readers who are concerned about spraying management, analyze the mystery of "zero defect" for those ambitious China enterprises who are committed to improving spraying competitiveness, and grasp the profit source and competitive advantage! Sustainable successful organization: Only a healthy organization can become a sustainable successful organization. But what does a healthy organization look like? How do people do things in such an organization? For the sustainable development of enterprises, we should all learn the art of keeping enterprises healthy. 6. Quality Planning and Analysis (4th Edition) is a quality masterpiece with international influence, and Dr. Zhu Lan, a master of quality management, is the co-author of the first three editions of this book. As early as 1985, the Chinese version of this book was published in China, which greatly promoted the quality research and development in China.
Chapter 1 of this book briefly introduces important definitions and concepts, including the differences between manufacturing and service industries. Chapter 2 gives a four-step evaluation process to help organizations determine their own quality level; Chapters 3 to 5 explain the various structures in the three quality processes; Chapter 6 introduces company process management; Chapters 7 to 9 introduce the company's strategy, organizational structure and corporate culture. The rest of the book introduces other important quality process elements, including information collection of quality activities and how to obtain customer satisfaction and customer loyalty.
The fourth edition of this book expands some important concepts, such as six sigma, customer satisfaction and customer loyalty, balanced scorecard, quality function deployment, process management, project management, learning organization, supply chain management, e-commerce, resource outsourcing, customer relationship management and the preferred practice of developing quality information system. The book also supplements the case of the service industry.
As a masterpiece in the field of quality, this book is suitable for senior undergraduates and graduate students in management engineering, industrial engineering and quality, and practitioners can also learn first-class quality operation from this book. 7. The author of Quality Toolbox (Second Edition) spent nearly 10 years to upgrade and expand the content of this bestseller. The book contains 65,438+048 tools and their evolution tools, and introduces the application of each tool step by step with examples. Some of these tools can be applied to the generation, induction and evaluation of ideas; Some can be used to analyze the process, determine the root cause of the problem and make improvement plans; Some can be used for basic data processing, and so on. This book lists all the tools in different categories and provides four different retrieval methods. This book is written in an easy-to-understand way, and anyone can easily learn and find new tools. 8. The book Quality Management Case Analysis is divided into chemical industry, textile industry, metallurgical industry, automobile industry, food industry, electronic industry and mechanical processing industry. Some typical cases in the process of quality management and inspection are selected for analysis, and each case is divided into several parts, such as abstract, enterprise introduction, case description and enlightenment. Suitable for supervision, inspection and quality management personnel to learn, read and refer. 9. The book Quality Management Methods and Applications introduces nearly 100 kinds of main methods and related tools of total quality management, including commonly used statistical techniques, product quality inspection and evaluation, quality economy and cost analysis, practical management tools, lean production and Six Sigma management techniques. The purpose is to provide suitable management methods for enterprise quality management, and meet the requirements through it, so that it is possible and possible to improve management quality simply and efficiently. This book is an essential technical manual for enterprise quality managers, quality managers, quality workers, quality engineers, six sigma black belts and green belts; It is also a reference book or training material for quality certification consulting and training personnel; At the same time, it can also be used as a teaching material for quality management majors in colleges and universities.