After-sales service commitment Article 1 In order to ensure food quality and safety and the health and life safety of consumers, we make the following commitments to the company:
First, strictly abide by the relevant laws and regulations of the state.
Two, establish and improve the production environment, production equipment, raw materials, production process quality control, personnel, storage and transportation, factory inspection, packaging, purchase acceptance and other management systems, and strictly implement. It has the environmental conditions to continuously ensure the quality of products, production equipment, process equipment and related auxiliary equipment to continuously ensure the quality of products, and facilities for processing, processing and storing raw materials suitable for ensuring the quality of products. Ensure that the product production and processing process is scientific and reasonable, the production and processing process is strictly standardized, and the key production processes are strictly controlled.
Third, ensure that the product quality meets the corresponding standards of PepsiCo. Ensure that the raw and auxiliary materials and additives used in the production and processing process comply with national laws and regulations and national mandatory standards, and do not use non-edible raw and auxiliary materials to process products and abuse food additives.
Four, to ensure that packaging materials, storage, transportation and loading and unloading of products containers, packaging, tools, equipment, non-toxic and harmless, in line with the relevant hygiene requirements, continuous cleaning, no pollution of products.
Five, to ensure that product identification and labeling comply with the relevant provisions of the state, do not use the qs mark (only refers to the industrial products that are subject to the production license system stipulated by the state), and do not mark the false production date.
Six, to ensure that the products sold in the factory may endanger personal safety and health or personal safety of serious accidents, can promptly recall the products sold in the factory. Those who produce unqualified products and manufacture and sell fake and shoddy products shall bear corresponding responsibilities.
Commitment unit (seal): _ _ _ _ _ _ _ _ _ _ _ _ _ Person in charge of the unit (signature): _ _ _ _ _ _ _ _ _ _
Date: x year x month x day
After-sales service commitment Article 2 Party A: Shanghai Sina Architectural Design Co., Ltd.
Party B: Shanghai William Building Decoration Engineering Co., Ltd.
When Party B contracts the office decoration project on the 2nd and 3rd floors of Block B of Baodi Plaza, it will be delivered on May 20th, 20xx, and the quality of relevant details needs further observation. Therefore, Party A and Party B have reached the following agreement on the project warranty:
1. The warranty period of this project is one year, from May 20th, 20xx to May 20th, 20xx. 2. The work scope of Party B during the warranty period is:
Replace or repair the damage or quality problems of all items involved in the decoration project (subject to the detailed quotation for decoration project construction signed by Party A and Party B on March 2 1 20xx). Such as wood door deformation, cracking, peeling, all paint bulging, all electrical appliances damaged due to quality reasons and other quality problems. However, the damage caused by Party A's improper use is excluded.
3. Party B's working methods
Within 7 days (including holidays) after Party A discovers the engineering quality problems and informs Party B by telephone or fax, Party B shall arrange skilled technicians to complete the decoration or material replacement work, and the expenses shall be borne by Party B. 4. Legal responsibilities.
If Party B delays renovation or replacement for 65,438+04 working days without reason after receiving the notice from Party A, Party A has the right to claim compensation from Party B.. ..
5. This agreement is made in duplicate, one for each party, and shall come into effect as of the date of signature by both parties.
Party a: party b: MM DD YY DD YY.
After-sales service commitment Article 3 Diseases threaten people's lives, and drugs are related to people's health.
Recently, the serious incident of death caused by counterfeit drugs in Qiqihar No.2 Pharmaceutical Co., Ltd. sounded the alarm for all units engaged in drug production and sales.
As the first pharmaceutical wholesale enterprise that passed G certification in Heihe region, xxxxxxxx recently organized all employees to seriously study the Drug Administration Law, Drug Administration Regulations, Anti-Unfair Competition Law and other relevant laws and regulations, determined to abide by the law and be honest for the people.
Here, xxxxx and its branches * * * make a commitment: as practitioners of pharmaceutical business, we should ensure the safety of consumers' medication and the supply of drugs in the market.
First, strictly abide by the relevant national drug management policies and regulations, operate according to law, and ensure the stable development of the drug market;
Second, strictly control the purchase channels, prevent counterfeit and inferior drugs from entering hospitals and pharmacies, and ensure the quality of drugs;
Third, strictly observe professional ethics, adhere to integrity, strengthen industry self-discipline, standardize business practices, and improve service levels;
Four, to carry out community health lectures on self-medication and safe medication, popularize the knowledge of rational drug use, and guide customers to use drugs correctly.
Five, create a fair, just and open market competition environment, and resolutely oppose and resist all forms of commercial bribery.
Six, do a good job in drug procurement and supply, actively organize the supply of goods, enrich the variety of drugs, stabilize the price of drugs, and meet the market supply;
Seven, actively promote the classification management of drugs, conscientiously implement the provisions of the classification management of prescription drugs and over-the-counter drugs, update ideas, do a good job of publicity to consumers, so that the business can be carried out steadily;
Fuzhou Boyi Bidding Agent Co., Ltd. Commitment Letter for After-sales Service 4
According to your tender invitation for "20xx Annual Fixed-point Agreement Procurement Project of Office Automation Equipment of Changle Municipal Units and Social Organizations" with the tender number FZBYZ2007007, we hereby make the following commitments on the quality assurance and after-sales service of this project:
Part I After-sales Service Commitment
1. Quality assurance: Our company guarantees that all the products in this bid are original products of the manufacturer, which meet the requirements of 3C certification standards of the National Quality Certification Center, and provides product technical data (including product catalogue, instruction manual, certificate of approval and instruction manual);
2. Time for supply, installation and technical training: If our company wins the bid, our company will sign a purchase contract with the user within two working days after receiving the bid-winning notice, and provide the goods and install them to the user within three working days. Moreover, all products provided are responsible for free delivery, installation and debugging until the equipment runs normally. At the same time, our company is also responsible for training users in equipment operation and simple maintenance, and signing after-sales service agreements with customers to protect their interests.
3. Warranty period: Our company guarantees all products and accessories provided within the validity period of this tender for three years, and provides door-to-door service without the need for users to send them for repair.
And provide lifelong technical service support and maintenance. Consumables in the process of equipment use are supplied at the most favorable price in the market, and no on-site service fee is charged.
4. Response time: For all products provided within the validity period of this tender, our company insists on regular monthly return visit, inspection and maintenance to prolong the service life of the machine. During the warranty period, if the product fails, our company will arrive at the maintenance site within 2 hours after receiving the repair information from users, and users outside Fuzhou will arrive at the maintenance site within 4 hours and repair within 8 hours. If it cannot be repaired within 12 hours under special circumstances, our company will provide spare equipment for customers to use free of charge. During the warranty period, if the equipment cannot be used normally due to repeated troubleshooting, our company will replace the new equipment free of charge. After the expiration of the warranty period, if the product fails, our company can send technicians for free on-site service. If the accessories need to be replaced, the accessories will be supplied at the best price in the market.
5. Service working hours: Our company insists on providing all-weather service for all products provided within the validity period of this tender.
6. Our company guarantees that all the consumables provided are original and genuine, and will never provide substitute brand consumables or fake and shoddy consumables to ensure the good operation of the equipment.
Bidder: Fuzhou Wen Xiang Office Equipment Co., Ltd.
Bidder's representative (signature):
Date: 20xx February 10
Part II After-sales Service Guarantee
1, company strength guarantee: Our company has a strong after-sales service team in Fuzhou, and has set up eight maintenance responsibility centers in Fuzhou with reference to the after-sales service of advanced countries. There are three professional after-sales service specialists and six professional dispatch specialists, who are responsible for answering users' calls and solving problems raised by users (such as user repair, troubleshooting and complaints). ), and arrange technical personnel for on-site maintenance and repair. The company has 7 1 professional technicians, and many maintenance engineers have passed the manufacturer's qualification. Can provide good technical services for the majority of users. The company also set up a special logistics center, equipped with a large number of consumables and spare parts, in order to meet the needs of customers at any time and ensure the normal operation of the provided equipment.
2. After-sales service system guarantee: our company provides a three-dimensional guarantee system for all products provided within the validity period of this tender;
1) The company has a set of professional customer file management software, which is managed by special personnel, and can timely input customer data information into files, so that the dispatcher can consult customer information timely and accurately at any time and understand customer needs;
2) Visit the site on time every month for professional maintenance of the equipment;
3) When the equipment fails, our company will send professional and technical personnel to the door for maintenance within the specified time;
4) When users need consumables, our company will send someone to deliver them to your door within the maintenance response time.
Ensure the normal operation of the machine;
5) Three customer service specialists in the dispatching center will pay a return visit to users regularly to get their valuable opinions.
Opinions, solve the practical problems of customers, and meet the needs of users to the greatest extent.
3, maintenance response procedures:
Receiving users' service requests-sending maintenance personnel to the site for maintenance within the specified time-analyzing daily maintenance reports and inputting them into files-providing technicians to regularly analyze the operation of customers' equipment-maintaining and preventing frequent failures.
4, quality assurance and service table
Serial number, quality assurance measures and service contents, commitments and precautions.
1 The machine is guaranteed for three years.
2. Standard fittings for three years.
3. Buy accessories for three years.
4 See the random packing list for random materials, CD media, floppy media, connecting wires, indicator lights and power cords.
Free door-to-door delivery, spot delivery time.
7 Installation and debugging services are free.
Installation and debugging fee. The free replacement period of the whole machine is one month.
Free door-to-door service for life, on-call door-to-door service and 24-hour response (including holidays such as Spring Festival, National Day and Labor Day). ) 10 product failure service response time within 2 hours within the warranty period, 1 1 service time is 24 hours (including holidays such as Spring Festival, National Day and Labor Day). )
12 door-to-door time: respond within 2 hours and come to the door in time.
13 fault repair time is 8 hours.
14 spare parts supply response time is within one working day.
See the Bid Opening List 16 Lifelong Free Technical Support for the warranty service fee after the expiration of the warranty period.
17 technical training for customer operators. Free technical training, operation and simple fault handling for at least two operators.
Bidder: Fuzhou Wen Xiang Office Equipment Co., Ltd.
Bidder's representative (signature):
After-sales service commitment Article 5 Dear customers:
First of all, thank you for your trust and support to our company, and thank you for your tolerance and love. According to the feedback from our recent return visit to some customers, we found that there were many problems and deficiencies in the previous work, and we sincerely apologize to you! In order to better improve service quality and customer satisfaction, we have made some improvements to the business model, methods and specifications of customer service department, and hereby state:
Since, the company has implemented the manager responsibility system. If you need help, please contact the corresponding personnel in time according to the problems encountered, so as to solve the problems in time!
1. The account manager is responsible for the area and contact list.
2, service level and technical support schedule:
3, conventional service project commitment:
1. Daily service hours: We will provide you with 7*24 hours telephone support, as follows: Monday to Sunday, as usual on legal holidays. Emergency service hotline:.
2. Arrange technicians to get in touch with you immediately after receiving customer feedback, reply within 2 hours at the latest, and solve standard problems within 24 hours; Technical problems (such as data recovery, etc. ) will be handled by technicians as soon as possible.
3. Network administrators will be invited to participate in the process of software debugging, training and data initialization. 4. Technical consultation and application training of products: explain technical problems in detail. 5. Preventive return visit: regular customer return visit to solicit opinions. 6. Provide technical support by telephone, e-mail and on-site service.
7. Promise to ensure the stable and safe operation of the system, including daily data backup and server maintenance and management.
8. Be responsible for product detail development and personalized improvement.
4, phased service content commitment:
(1) Service contents during the free service period:
Technical support services: general technical support services, such as telephone, fax, e-mail, operation guidance of Weihai Ju Peng Installation Product Demonstration Center, Weihai Ju Peng Installation Product User Forum, etc.
Resource content upgrade service: add or supplement the content of resource products (resource library, digital library, lesson plan set, etc.). );
Product upgrade service: product patch packages or upgrade packages released by correcting bugs in functional application software products or adjusting a few functions are generally characterized by minor version upgrades, such as V 1.0 1 to V 1.05, etc.
(2) Five-year basic service period:
During the basic service period, services include: first-time on-site installation and debugging, technical consultation, technical support, and system software upgrade services;
Basic service period: five years after the initial implementation and acceptance of the project installation and commissioning;
After the end of the basic service period, both parties will discuss the post-service matters according to the application requirements, including customized services and function addition. The later service fee shall be discussed separately according to the actual situation;
(3) Project implementation services:
Firstly, on-site installation and debugging, training and data initialization are carried out according to the scheme;
Providing training: Weihai Ju Peng Installation will provide free technical training for network administrators and related daily network maintenance personnel of the information center on software and hardware solutions used in the installation;
(4) System initialization service:
Software system basic settings, department settings, user import. Keywords basic rights distribution, teachers,
Enter the basic information of student identity.
5. Technical support mode: off-site support.
Telephone service: When users can explain or troubleshoot by telephone, after-sales engineers provide technical support for users in this way. Customer service hotline of Weihai Ju Peng Installation Network Technology Co., Ltd.:
Remote Support: To provide users with remote technical support for problems that telephone guidance cannot solve. QQ:, on-site support:
On-site service: If you can't solve the problem by off-site means such as telephone, we will arrange engineers to go to the customer's site to solve the problem within 24 hours and provide you with on-site support.
6. Selection of responsibilities of account manager:
6. 1 customer visit.
6. 1.65438+
6. 1.2 The account manager shall immediately visit the customers he serves and fill in the corresponding customer service visit records.
6. 1.3 The account manager should do the following work every time he visits the customer. A) Collect customer information and ask for feedback and suggestions; B) To convey the information of the company's products to customers; C) Put forward reasonable suggestions on the application of customer software;
D) Actively assist customers to improve the use of software;
6. 1.4 Every time the account manager visits a customer, he should record the relevant work contents in the Record Book of Customer Service Personnel's Market Visit and sign it. After the visit, the customer should be asked to sign the record book for confirmation.
In order to strengthen the relationship between customers and the company, we also require customers to give timely feedback on related issues, which is conducive to our improvement and perfection. Thank you again for your love and support ~
Commitment unit:
Date:
Article 6 of after-sales service commitment and the cornerstone of customer integrity; In order to establish a good corporate image and win word of mouth; In order to build itself into a first-class advertising decoration company; More dispel the customer's encouragement to the chaotic scene of advertising decoration market, and strengthen the information of * *. * * Committed to advertising engineering, decoration engineering, signboard engineering and signboard quality, and made a solemn commitment to new and old customers:
1, material procurement control:
With the highest cost performance as the goal, ensure the high quality of each batch of materials.
2, the construction process control:
We have a construction team with excellent technology and a strong sense of quality responsibility, and earnestly implement the construction technical specifications, standards and related operating procedures. Do a good job in the operation of technology and construction drawings, and strictly control and supervise everything in the construction process.
3. After-sales service system:
Our after-sales service team is on standby 24 hours a day to provide customers with "honest, enthusiastic, reliable, high-quality and fast" services: our company will reply to any information feedback from customers within 8 hours and arrive at the scene to solve it within 24 hours.
After-sales service commitment Article 7 Our company adheres to the goal of "leading domestically and striving for world-class" and the business purpose of "quality first and honesty first", and makes a solemn commitment to your company:
1, performance guarantee
All products provided are produced by our company, ensuring that the goods are made of high-quality materials and advanced technology, manufactured and inspected in strict accordance with design specifications, technical requirements, system functions and other requirements, and in accordance with relevant national and industry standards, which can fully meet the technical requirements of the buyer. The warranty period of all products sold by our company is two years. Free on-site maintenance during the warranty period (except for failure or damage caused by human factors or irresistible natural phenomena).
2. Technical support
(1) The design, development, production organization, process and installation services of products are strictly controlled according to the requirements of ISO900 1 quality assurance system. Quality and service commitment during the warranty period
(2) During the warranty period, ensure that the products provided can be used safely and reliably under the conditions of correct installation, normal operation and maintenance. When the user has performance failure in normal use, the company promises warranty service. In addition, the company shall abide by the relevant laws and regulations if the applicable laws and regulations of the state clearly stipulate otherwise.
(3) During the warranty period, if the user has any questions about the product quality, the company will reply and solve them within 24 hours after receiving the letter and telegram from the user. If the user finds the product quality problem, the company will send someone to the buyer's site within 72 hours after receiving the letter and telegram from the user. Users can consult related technical problems through after-sales telephone and get a clear solution. After-sales service telephone number: 123456789.
(4) Acceptance of bids
Ensure that after winning the bid, within the time stipulated in the contract, send professional project management personnel to the site and carry out related work.
After winning the bid, the mechanical equipment should be put into operation within the time stipulated in the contract, and the engineering quality should meet the standards.
It is guaranteed that after winning the bid, our project management personnel and related technical personnel will be reasonably deployed to realize the completion of relevant quantities during the contract period.
8 Kashi Forestry Bureau after-sales service commitment:
Kashi Gobi Sangtian Ecological Nursery Cultivation Center plans to dispatch a batch of landscaping seedlings and flowers from March 1 day to March 3 1 day in 20xx. Jurong city, Jiangsu Province dispatched 970,000 seedlings, xinyi city, Jiangsu Province dispatched 2.05 million seedlings, Shuyang County, Jiangsu Province dispatched 25 1 10,000 seedlings, Nanyang City, Henan Province dispatched 800,000 seedlings and flowers, and Guangrao County, Dongying City, Shandong Province dispatched 4 1 10,000 seedlings, totaling 6.74 million seedlings. In order to ensure the quality of transported seedlings and avoid the introduction of dangerous diseases and insect pests into Kashgar with seedlings, our company promises as follows:
A, in strict accordance with the provisions and requirements of the forestry department for seedling transportation procedures, to ensure that the types and quantities of seedlings and flowers are consistent with the application for transportation.
Second, after the flowers and seedlings are transferred to Kashgar, our company is responsible for timely notifying the forestry department for re-inspection, and planting can only be carried out after they are qualified.
Third, our company voluntarily pays the deposit for transporting seedlings and cooperates with the inspection and supervision of the forest inspection department.
4. All the responsibilities caused by the failure to transport seedlings and flowers as required shall be borne by our company.
Kashi ge bi sang Tian ecology nursery training center
Signature of the promisor (legal person):
20xx65438+1October 8th
After-sales service commitment Article 9 Our company adheres to the goal of "leading domestically and striving for world-class" and the business purpose of "quality first and honesty first", and makes a solemn commitment to your company:
1, performance guarantee
All products provided are produced by our company, ensuring that the goods are made of high-quality materials and advanced technology, manufactured and inspected in strict accordance with design specifications, technical requirements, system functions and other requirements, and in accordance with relevant national and industry standards, which can fully meet the technical requirements of the buyer. The warranty period of all products sold by our company is two years. Free on-site maintenance during the warranty period (except for failure or damage caused by human factors or irresistible natural phenomena).
2. Technical support
1) Strictly control product design and development, production organization, technology and installation services according to the requirements of ISO900 1 quality assurance system. Quality and service commitment during the warranty period
2) Ensure that the products provided can be used safely and reliably under the conditions of correct installation, normal operation and maintenance during the warranty period. When the user has performance failure in normal use, the company promises warranty service. In addition, the company shall abide by the relevant laws and regulations if the applicable laws and regulations of the state clearly stipulate otherwise.
3) During the warranty period, if the user has any questions about the product quality, the company will reply and solve them within 24 hours after receiving the letter and telegram from the user. If the user finds the product quality problem, the company will send someone to the buyer's site within 72 hours after receiving the letter and telegram from the user. Users can consult related technical problems through after-sales telephone and get a clear solution. After-sales service telephone number: 123456789.
accept the tender
Ensure that after winning the bid, within the time stipulated in the contract, send professional project management personnel to the site and carry out related work.
After winning the bid, the mechanical equipment should be put into operation within the time stipulated in the contract, and the engineering quality should meet the standards.
It is guaranteed that after winning the bid, our project management personnel and related technical personnel will be reasonably deployed to realize the completion of relevant quantities during the contract period.
Commitment letter of after-sales service 10 1, organization and staffing of after-sales service department, and technical force.
Our company has specialized after-sales service institutions and personnel who are responsible for bringing perfect after-sales service to the projects undertaken by the company. At the same time, for the after-sales service of this project, our company has set up a special local after-sales service team to bring the after-sales service into this project, and set up an after-sales service management organization for the after-sales service of this project to ensure the after-sales service quality. Yinchuan local after-sales service organization established by our company is the first-line after-sales service personnel who directly respond to users, and is the first person responsible for the after-sales service of this project. Under the supervision of the after-sales service management organization who knows the company, it will bring high-quality and timely after-sales service to this project. All local after-sales service personnel have rich experience in command center construction and service, and will all participate in the construction of this project. During and after the construction of the project, the project department of the company will conduct comprehensive training for all local after-sales service personnel to improve the potential and level of after-sales service personnel to deal with faults. Ensure that users' maintenance service needs are met to the maximum extent in local service organizations.
2, the quality guarantee period of the bidding products
From the date when the bidder passes the acceptance, the system enters the quality guarantee period. During the quality guarantee period, our company will provide free replacement and maintenance for any equipment or parts damaged due to installation process, quality of materials and products or any other reasons. During the warranty period, our company is responsible for system maintenance, timely and efficient.
The free warranty period is one year, and the warranty period is one year from the date of acceptance.
3, fault maintenance response time
Since the date of system acceptance. During the period of free warranty and maintenance, immediately respond to the service request put forward by the tenderer and bring the system to the free duty personnel. The duty time is 8: 00 am-65438+02: 00 pm; After receiving the on-site maintenance request, send maintenance personnel to the maintenance site within 8 hours, and repair the fault in time within 24 hours. Make sure there are enough spare parts.
4. Technical service plan
Once winning the bid, the technical service data of the project will be immediately incorporated into the technical service system of the bidder. Our company will provide technical services according to the requirements of bidding documents and contracts and our company's commitment.
Technical service will ensure the smooth implementation of Ningxia expressway monitoring system; After the system is completed, the system functions fully meet the contract requirements, and users can use it normally. User personnel receive professional training and detailed technical guidance; Bring detailed technical information to users; Guarantee the technical service after the warranty period.
5. Our promised technical training plan.
Before the system is officially put into operation, we organize professional and technical personnel to conduct free training for the operators and technical personnel of the tendering units at different levels until the trainees are fully qualified for the job requirements.