Documentary clerk refers to a full-time person who tracks products and services according to customer orders during the operation of an enterprise. Due to the different nature of companies and units, the work arrangements of documentary clerks are also different.

First, the main work contents of the documentary clerk in the printing house are as follows:

1, the merchandiser answers the phone and conveys the customer's requirements;

2. If the customer doesn't understand when placing an order by phone, ask the other party to fax it or ask the delivery staff to go to the manufacturer to get the version;

3. If the customer orders the old version, the production engineering order will be sent to the version room. If it is a new version, please ask about the process before quoting.

Bill the goods. Fill in the work order clearly, indicating the materials used and various process requirements;

If the sample brought back by the delivery man is unclear, the merchandiser should call the factory to ask for the sample before starting production.

Work order;

5. Each Zhang Gong sheet should be clamped with a splint, and the original should be packed in sample bags and go with the work order;

6. Documentary personnel should carefully check and sign for the edition room after confirmation. If they are not sure whether it is correct, they should ask clearly or fax it to the customer for confirmation.

7. Documentary personnel should track the progress of orders every day, so as to know by asking, pay attention to the production of each batch of goods, and do

Arrange the sequence of each working procedure reasonably and fill in the production schedule;

8. The customer should give a clear and accurate answer when calling to urge the goods, and should not be vague, and send the urgent order to the relevant departments in time to deliver the goods in time within the scheduled delivery date;

9. When the customer proofing, according to the original introduction, give it to the salesman or customer in a sealed bag, keep one set for yourself, and clip it in a folder to prevent ordering;

10, after the completion of the project list, fax list, to be stored in the factory, once a month, new products classified storage;

1 1. For finished products, the packer packages according to the quantity of the production work order, checks the quantity with the merchandiser, issues a delivery note for delivery, and takes back the delivery note;

12. Check whether there are any missing bills or unsigned receipts at the end of each month, and calculate the payment by category;

13, if there is a phone call for someone, and the person concerned is not here and can't help solve the problem, give the other person's last name.

Name, factory name and telephone number and record them so that the parties can reply when they come back;

14. Complete other tasks assigned by the leaders.

Second, the workflow of the documentary clerk in the printing house is as follows:

1, export goods follow-up (foreign trade business follow-up) Understand the basic knowledge of foreign trade (negotiation, quotation, taking orders, signing contracts, etc. );

2, material procurement documentary (business follow-up) understand marketing, understand products (materials, performance, use, maintenance);

3. Documentary production process (follow-up of production progress) Understand production, management and communication;

4. Documentary goods transportation (delivery follow-up), knowledge of goods transportation (means of transportation, methods, cabinets) and knowledge of customs declaration;

5, customer contact tracking (customer reception) to understand customer management, understand international etiquette knowledge.

Iii. The job requirements of the documentary clerk in the printing house are as follows:

1, bachelor degree or above, experience in administration or related work is preferred;

2. Good communication skills and service awareness, with 2 years or above working experience as an administrative assistant is preferred;

3. The work is organized, meticulous, serious, responsible and rigorous;

4. Proficient in computer operation and office software, with basic network knowledge;

5. Familiar with office administrative knowledge and workflow, familiar with official document writing format, and have basic business letter writing ability;

6. Strong writing skills, strong communication and coordination skills and language expression skills.