In fact, there are rivers and lakes where there are people, and there are storms here.
Zhou Yue works the night shift. I am alone at the service desk in the hall, reading and writing. I feel very comfortable. Suddenly, there was a commotion. The students on duty came and said, no, teacher. There was an argument in the study room and I couldn't stop it.
Put down the pen and go to the quarrel place with the students on duty. The two girls glared at each other and swore at each other, and they were about to start work. Other readers watched this scene in surprise.
Hurriedly left the study room with the students on duty. When they got out of the study room, the two girls were like a volcanic eruption, their voices were eight degrees higher and they were extremely excited. During the dispute, they learned that girl A was talking to her peers during self-study, and girl B took pictures of her friends, accusing girl A of affecting the quiet self-study environment, and the busybody sent screenshots to girl A, which triggered a quarrel between the two sides.
In case of emergency, take the following measures:
1, quickly isolate the two sides, and let the students on duty take girl B to the study room for processing.
2. Take A to the reception desk with me.
3. Ask A to state what happened, comfort A to calm his emotions, and point out that B's photo is wrong, but A is partly responsible for B's behavior because of A's remarks.
4. Ask A how he hopes this matter can be solved. It is suggested that A apologize for some of his responsibilities, accept B's apology, and ask B to delete the post from the circle of friends. A means accept and leave contact information to leave.
5. Ask B to come to the service desk to state what happened, pointing out that A can remind the other party to stop talking when he speaks, and when the reminder is invalid, he can seek a solution from the duty officer instead of quietly taking pictures and sending a document to condemn him. Suggest that he apologize for his behavior. B indicates acceptance.
Both sides apologized for their misconduct, and a storm soon subsided.