1: You can install a screen-brushing wizard on your computer to unlock the screen in the utility as soon as possible. 2: You can also try to press and hold the volume up button and the power button in the off state. (Samsung's mobile phone, press and hold the HONE key) After the robot appears, release the off key, continue to press and hold the key to enter recovery, and then there are two English options for WIPE. The volume keys are the up and down keys. If there is no problem with the power off button, select Erase, Enter, select Yes, clear one option once, and then select the restart option to restart the phone.