If the smart card has been inserted, but you are still prompted "Please insert the smart card", it may be caused by incorrect insertion of the smart card or poor contact of the socket. You can try to insert the smart card again, or clean the smart card socket and smart card metal contacts to ensure that the socket and contacts are clean and dust-free and have good contact. If the problem still exists, it is recommended to contact digital TV operators or set-top box manufacturers for consultation and maintenance.