In our daily life, more and more people contact and use the letter of commitment, which has certain norms in writing. In order to make it easier and more convenient for you to write a letter of commitment, here are seven technical service letters of commitment that I have compiled for you. Welcome to read the collection.

Technical Service Commitment Letter 1 Party A: Hunan You Xiang Technology Co., Ltd.

Party B: Guangdong Dongguan Rongguan Electronics Co., Ltd.

Definition:

1. The project that Party B provides online advertising machines to Party A is called China Post Media Network System Project.

2. Contract number:, hereinafter referred to as the contract.

In order to ensure the normal construction of China Post Media Network System Project, Party A and Party B have reached an agreement through appropriate negotiation and signed the following technical service commitment letter.

1. Technical data

In order to ensure the installation, operation, acceptance and maintenance of China Post Media Network System Project, Party B shall provide Party A with drawings and technical documents (such as equipment operation and software user manual, etc.). ) Design and manufacture all equipment of online advertising machine system of China Post Media Network System Project, and ensure that all drawings and technical documents provided by Party B are consistent with all products provided by Party B; Party B shall ensure that all drawings and technical documents provided meet Party A's needs for system maintenance, further development and expansion, and fully meet Party A's needs. ..

As a supplementary clause of the contract, the technical service commitment takes effect at the same time as the contract and has the same legal effect.

1. 1 Within working days after signing the contract, Party A shall provide the product drawings and technical requirements for verification and confirmation.

Requirements, and confirm with Party B by fax; Party B shall provide relevant product design drawings, prototypes and technical data to Party A within 7 working days after receiving the confirmation information provided by Party A ... This information includes:

(1) technical specification of network advertising machine.

(2) Circuit diagram of network advertising machine.

(3) background management software and instruction manual of network advertising machine.

(4) 3C certified products.

(five) other certificates and materials that meet the relevant national technical standards.

(6) If the product drawings and technical requirements provided by Party A are delayed or incomplete, Party B's prototype and

The date of providing relevant information shall be postponed according to the delay date of Party A. ..

Step 2 cultivate

Party B will provide systematic technical training for Party A free of charge, and train Party A's technicians in various aspects, such as hardware (network advertising machine) and background management software, so as to ensure that Party A's technicians are familiar with and master the skills of installation, debugging, operation, inspection, maintenance and maintenance of background management software.

The trainees of Party A shall have certain professional abilities and cooperate with the teaching of Party B's professionals. Party A shall cooperate with Party B to replace any incompetent personnel. Training mode:

1) Unified training organized before project implementation.

2) On-site training during project implementation.

3. Technical services

3. 1 set up an office after the contract is signed, and provide a list of members of the software service studio, the name of the person in charge, contact information and job responsibilities.

3.2 When the LCD screen and PCBA of the online advertising machine enter the factory, Party B shall assist the personnel dispatched by Party A..

Quality control inspection, and inspection and evaluation of the installation and operation of the equipment provided by Party B. ..

3.3 Party B shall send a professional technical installation team to the project site to be responsible for completing the China Post Media Network System Project.

Installation, testing, debugging and acceptance of online advertising machine and management software, to ensure the normal operation of China Post Media's online advertising machine system and equipment, and fully realize the technical requirements and various functions put forward by Party A. ..

3.4 Party B shall install and debug the online advertising machine in China Post Media Network System Project.

All tools and test instruments.

3.5 Besides answering questions raised by Party A within the scope of the contract, Party B's personnel also need detailed explanations.

Technical contract, product operation, equipment performance and matters needing attention.

3.6 The project acceptance requires preliminary inspection and final inspection, and the corresponding acceptance report shall be submitted.

3.7 The whole project was officially put into operation.

4. After-sales service commitment

The warranty period of the whole network advertising machine is free for two years, and the charge is three years and five years. The warranty period starts from the date of final acceptance. During the maintenance period, Party B is responsible for the normal and stable operation of the online advertising machine, and often provides follow-up services to ensure the reliability and stability of the entire online advertising machine.

4. 1 In order to ensure the normal operation of the equipment and answer and solve the problems raised by Party A in time, Party B needs to set up a 7*24-hour technical service hotline, and set up technicians in charge of this project to be responsible for the maintenance and technical consulting services of equipment in various places.

4.2 Party B's service center provides fast service, and ensures that it will respond within 2 hours after receiving the fax feedback from Party A, and rush to the site to solve the problem within 24 hours.

4.3 Software program upgrade

1) The management software currently used by Party B is upgraded by Party B free of charge.

2) Party B is responsible for completing the seamless connection between Party B's online advertising machine and Party A's management software free of charge, and in Party A's

Provide Party B with the data interface standard of management software, and be responsible for the interface between management software and Party B's online advertising machine software within 1 month. Party A actively organizes the developers of Party A to cooperate with Party B; And remotely upgrade without affecting normal business. Party B is responsible for solving the problem that the remote update of the software fails and needs to be manually updated at the installation point.

3) For each update, Party B shall provide the CD of the updated contents.

4.4 During the free warranty period, when the system fails, Party B shall provide technical services, analyze the causes of the failure, handle it free of charge, including hardware maintenance and replacement, and guarantee the maintenance service. And notify Party A by fax or e-mail, and notify Party A by phone for confirmation.

1) The failure rate is less than 5%, and it needs to be handled within 48 hours.

2) The fault is within 5%- 10% (including 5%) and needs to be handled within 24 hours.

4.5 Party B promises lifelong maintenance. During the warranty period, it shall be implemented according to the contract and technical service commitment signed by Party A and Party B.. For the maintenance beyond the warranty period, the maintenance cost shall be determined by both parties through consultation, but the basic contents and standards of maintenance shall remain unchanged.

4.6 After-sale installation and debugging shall be the responsibility of Party B's professional technicians, and Party A shall coordinate with them. Party B shall

Complete installation and debugging according to Party A's requirements within the time specified by Party A. ..

4.7 During the five-year operation of the whole system, Party B shall provide spare parts (during this period, Party B shall not refuse to provide spare parts because of the shutdown of this type of equipment, but if the shutdown of this type of equipment does occur, Party B may provide products with better functions as spare parts). If Party A needs to improve or expand the system, Party B will provide technical upgrade services and equipment at preferential prices. Party B shall notify Party A of the latest quotation (cost price) of materials and spare parts by fax or e-mail on a quarterly basis according to changes in market prices. When the market price of spare parts fluctuates by more than 5%, Party B shall notify Party A by fax or email in time. Both methods need to be confirmed by telephone, and Party A will provide a written reply.

4.8 After Party B replaces the accessories of Party A's equipment, the warranty period of the equipment accessories shall be calculated from the date of replacement by Party B, and the warranty period of the replaced accessories shall be automatically extended.

4.9 The whole online advertising machine installed by Party B has the same failure (the cause of failure is determined by Party B's professional and technical personnel) outside the free warranty period for the official operation of the system.

If it exceeds 8% in the first year, it is considered to be beyond the normal range;

If it is greater than the second year, it is deemed to be beyond the normal range;

Greater than the third year, as beyond the normal range;

Exceeding the normal value will be regarded as the quality defect of Party B's products, and Party B must repair and replace the defective products free of charge, and all expenses arising therefrom shall be borne by Party B, and a feasible solution must be put forward within working days; And conduct free on-site inspection of all equipment purchased in the same batch to ensure the normal and stable operation of Party A's equipment. Force majeure and human factors of Party A in this contract are not included in the calculation of failure rate.

5. Product quality commitment

Party B must strictly control the quality process of procurement, inspection, production, packaging, installation and commissioning and after-sales service, and strictly follow the requirements of enterprise standards and relevant industry and national standards.

5. 1 Cooperate with Party A seriously and ensure that the products and services meet Party A's requirements in strict accordance with the provisions of the contract.

5.2 Strictly control the purchase quality of raw materials, original devices and accessories, ensure the processing technology of the supplied equipment is perfect, and the detection means are complete, so as to ensure that the products are free from defects.

5.3 Party B must ensure that the equipment provided is in good condition during transportation, loading and unloading. If missing, damaged and spare parts are found during unpacking, Party B shall be responsible for making up and replacing relevant spare parts free of charge as soon as possible.

5.4 If the quality problems found in the process of equipment installation and debugging and the quality problems found in the future operation of the equipment are due to Party B, Party B will bear the corresponding responsibilities according to the contents agreed in the contract and the technical service commitments, which need to be confirmed by Party B's professionals.

5.5 This commitment will become an integral part of the contract and have the same legal effect as the contract. During the execution of this contract, Party B will further strictly control and manage the quality, and seriously follow the improvement suggestions put forward by Party A, so as to ensure the continuous and effective provision of qualified products and services for Party A.. ..

Party A: Hunan You Xiang Technology Co., Ltd.

Authorized representative:

Company official seal

Time: Official Seal of Party B, Authorized Representative and Company Time:

Technical service commitment Article 2 Our company adheres to the goal of "leading domestically, striving for world class" and the business purpose of "quality first, honesty first", and solemnly promises to your company:

1, performance guarantee

All products provided are produced by our company, ensuring that the goods are made of high-quality materials and advanced technology, manufactured and inspected in strict accordance with design specifications, technical requirements, system functions and other requirements, and in accordance with relevant national and industry standards, which can fully meet the technical requirements of the buyer. The warranty period of all products sold by our company is two years. Free on-site maintenance during the warranty period (except for failure or damage caused by human factors or irresistible natural phenomena).

2. Technical support

1) Strictly control product design and development, production organization, technology and installation services according to the requirements of ISO900 1 quality assurance system. Quality and service commitment during the warranty period

2) Ensure that the products provided can be used safely and reliably under the conditions of correct installation, normal operation and maintenance during the warranty period. When the user has performance failure in normal use, the company promises warranty service. In addition, the company shall abide by the relevant laws and regulations if the applicable laws and regulations of the state clearly stipulate otherwise.

3) During the warranty period, if the user has any questions about the product quality, the company will reply and solve them within 24 hours after receiving the letter and telegram from the user. If the user finds the product quality problem, the company will send someone to the buyer's site within 72 hours after receiving the letter and telegram from the user. Users can consult related technical problems through after-sales telephone and get a clear solution. After-sales service telephone number: 123456789.

4) Commitment of winning the bid

Ensure that after winning the bid, within the time stipulated in the contract, send professional project management personnel to the site and carry out related work.

After winning the bid, the mechanical equipment should be put into operation within the time stipulated in the contract, and the engineering quality should meet the standards.

It is guaranteed that after winning the bid, our project management personnel and related technical personnel will be reasonably deployed to realize the completion of relevant quantities during the contract period.

Technical service commitment Article 3 As a manufacturer of xxx, our company promises to provide the following services, including but not limited to: xxx company promises to provide after-sales service and support of the original manufacturer and overall technical support and service of integrated services for all products. Products provide three years of original factory service.

Xxx Company promises to provide three-year warranty service for the products it provides. The warranty period starts from the date when the products arrive and are accepted, and no additional product warranty fees will be charged during this period.

Xxx company promises to respond within 24 hours when there is a problem with the equipment we provide. After fault handling, provide fault analysis and handling report in time.

If the goods fail seriously due to non-human factors, we will deliver the supplementary or replacement goods to the place where the goods fail free of charge within five days, and the relevant expenses arising therefrom shall be borne by us;

During the warranty period, all the time when the goods stop running due to the replacement or repair of the goods or parts shall be deducted from the warranty period;

During the warranty period, if we can promise to provide some spare equipment for long-term storage at the user's site, so that it can be replaced in time when the equipment fails, please specify;

Any spare parts installed by us during the warranty period are from or approved by the manufacturer of the bidding goods;

For problems and failures that cannot be solved by maintenance and technical support, we provide formal upgrade plans; During the warranty period, we will solve any problems with the products we provide. After the warranty expires, if necessary, we will still be responsible for the inherent defects and flaws of the product itself.

Xxx Company promises that after the product is put into use, if the buyer needs our cooperation due to business change or increase, system optimization, etc., we will actively cooperate with users and give necessary technical consultation or on-site technical support.

Xxx Company promises that during the contract period, the project will assign special personnel to take charge of technical support. In case of personnel change, the Buyer shall be informed in time and approved by the Buyer. The replaced personnel must be familiar with the specific situation of the project and provide effective communication methods for the personnel. These people should be supported to ensure a timely response when an accident occurs.

Xxx Company promises to continue to provide users with long-term technical support and services after the warranty period of the provided products expires. Continue to provide software and hardware maintenance and upgrade.

Manufacturer's name (official seal): xxx Company address: xxx.

I'm xxx, director of Yunnan Provincial Department of Agriculture. On behalf of the Yunnan Provincial Department of Agriculture, I solemnly make the following commitments to the society and the public:

First, serve agriculture, rural areas and farmers wholeheartedly.

The Department of Agriculture of Yunnan Province is an important part of the Yunnan Provincial People's Government, and at the same time, the brands of "Yunnan Provincial Animal Husbandry and Veterinary Bureau" and "Yunnan Provincial Bureau of Township Enterprises" are added. In charge of planting, animal husbandry, fishery, agricultural mechanization, township enterprises, agricultural product processing industry and rural economic development. Together with the agricultural departments at all levels in the province, our bureau will establish a sense of purpose of serving agriculture, rural areas and farmers wholeheartedly, actively implement the principles and policies related to agriculture of the party and the state, perform various statutory duties, strive to serve farmers, develop agricultural production, promote the construction of a new socialist countryside, ensure the stable supply of major agricultural products such as grain, and ensure the steady increase of farmers' income.

Second, earnestly implement the policy of benefiting farmers.

Seriously organize and supervise the implementation of a series of policies and measures for benefiting farmers issued by the central and provincial governments, and ensure that all policies and measures such as seed breeding subsidies, female livestock subsidies, comprehensive direct subsidies for agricultural materials, agricultural machinery purchase subsidies, and agricultural policy insurance subsidies are truly implemented.

Third, improve the service level.

To carry out administrative licensing, policy and legal advice and other foreign-related services, it should be handled in strict accordance with legal procedures and time limits, and completed as soon as possible; For the tender matters that are not clearly stipulated by laws, regulations and rules, the information is complete and the procedures are complete within 10 working days. General consultation matters are answered on the spot, and if they cannot be answered on the spot, they will be answered within 5 working days. Set up a service window to receive relevant personnel, and uniformly accept administrative licenses and letters and visits from the people; Actively promote online licensing and online letters and visits. At the same time, do a good job in grassroots service in a timely and efficient manner.

Fourth, strive to safeguard farmers' rights and interests.

Severely investigate and deal with acts such as increasing farmers' burden, infringing farmers' land contractual management rights, manufacturing and selling fake and shoddy agricultural materials, and strive to safeguard the legitimate rights and interests of farmers and agricultural production and operation organizations.

Five, strictly adhere to the openness of government affairs

Disclosure of major government information such as departmental functions, offices, posts, work basis, procedures and processing results according to regulations; Strictly implement the law enforcement of bright certificates in agricultural administrative law enforcement; Publicly accept the supervision of higher authorities and relevant functional organs, and openly accept the democratic supervision of news media, relevant channels and the public.

Any staff member who violates the above service commitment will be dealt with severely according to the relevant regulations once verified. Telephone number of complaint supervision: 087 1-5749473.

For the information and specific commitments of the Agriculture Department, please visit the Yunnan Provincial Government Information Open Network and Yunnan Agricultural Information Network.

Article 5 of the technical service commitment-"Everything is for users, and everything comes from innovation!"

1. The warranty period of the products sold by our company is eighteen months (from the date when the goods arrive at the construction site), which is a manufacturing quality problem. Our company implements "three guarantees". Damage caused by illegal use, operation and pressure test is not within the scope of "three guarantees".

2. The products sold by our company are designed, manufactured and accepted in strict accordance with relevant domestic standards. Customers can design and supervise according to relevant standards such as GT/T 12238, JB/T8527GB/T 12234, GB/T 12235 and GB/T7352.

3. Our company guarantees to supply the goods according to the contract and technical agreement, to ensure the delivery on time, with good quality and quantity, and to provide complete technical data. The company will provide users with perfect pre-sale, mid-sale and after-sale services.

4. The products sold by our company are strictly controlled in the whole process according to ISO900 1 quality assurance system, and traceability control is implemented. The products are subjected to 100% pressure test according to the standards of GT/T 13927, JB/T9092, API 1598, JB/T3595, ZBJ 16006, etc. , meet the requirements of the standard before leaving the factory.

5. Our company has the ability to support the supply of national key projects and ensure the supply on time, with good quality and quantity. According to the requirements of the project progress, the company will send professional technical service engineers to the site to guide the installation and debugging until the equipment runs normally.

6. Our company organizes production in strict accordance with the requirements stipulated in the contract and relevant standards to ensure that the valve material, matching, technology and technology are correct and the performance is reliable. In the process of manufacturing and inspection, make original records to ensure that the product quality is under control; Strictly check the product quality before leaving the factory, and the qualified products are issued by the special inspectors, so that the unqualified products will never leave the factory; Actively cooperate with the project supervisor to supervise the factory manufacturing, and supervise the manufacturing in strict accordance with the technical agreement and relevant national standards. The supervision engineer shall sign the supervision opinions and leave the factory only after passing the inspection.

7. Our company has a strong R&D team, which can design and manufacture independently according to the technical requirements of users, so as to ensure that the products provided meet the needs of field working conditions and better serve the project.

8. If there are any problems in the use of our products, we promise to give a reply within two hours after receiving the customer's phone call or fax. If the after-sales service engineer needs to go to the site for maintenance, ensure that the after-sales service engineer arrives at the site to deal with the problem within 24 hours in the province and 48 hours outside the province until the equipment runs normally.

After-sales service hotline: xxxxxxxxxxxx Changsha after-sales service hotline: xxxxxxxxxxxxxx

Zhejiang dunyun industry co., ltd. Changsha sales office

May xxxx 1 1

The company always adheres to the pragmatic quality policy of "creating first-class products, seeking satisfactory service, promoting development through innovation, and creating brands with integrity", and has won the trust and support of users with excellent products and good services.

If our company is lucky enough to win the bid, all employees of the company will strictly supervise it with great enthusiasm and a high sense of responsibility in accordance with the management standards of iso900 1 international quality system. To this end, we make the following quality service guarantee commitments:

1, technical quality assurance

1- 1 We will send experienced technicians to train installation and operation personnel in strict accordance with the requirements of the buyer. Arrive at the site on time for technical guidance, and provide technical data and drawings to users in time according to the contract requirements, and guide the buyer to install and debug according to the technical school data and drawings provided by us. In the installation process, if quality problems are found, we will solve them in time, provide spare parts, and do a good job in sales and service.

1-2 Strictly implement the technical contract signed by both parties. If there is any change, it needs the written consent of the buyer.

2. Quality and reputation guarantee

Our company adheres to the tenet of serving users, being responsible for users and satisfying users, and ensures that the processing technology and testing methods of the products supplied are perfect, the technical performance of the ex-factory products meets the relevant national standards and the buyer's requirements, the production technology level of the products supplied reaches the most advanced manufacturing and assembly practice in China, and the products supplied are brand-new products.

3, sales service guarantee

We will provide excellent pre-sale consultation and 7*24-hour service for users, such as providing relevant technical information, being a good consultant for users, strengthening various negotiation activities before, during and after sale, and providing full service in the whole process of product manufacturing, installation, debugging and maintenance, and responding to any problems in product installation or operation within 24 hours.

4. Quality assurance of required raw materials

As for the raw materials needed for the products, we will select those suppliers with good quality and good reputation that meet the national or other stricter technical standards, and carry out necessary tests on all raw materials in strict accordance with the requirements of ISO 9001-20xx-20xx quality management system to ensure that unqualified raw materials are not put into installation.

5. Delivery guarantee

Our company has efficient professional and technical personnel, who can guarantee the delivery in strict accordance with the order and time stipulated in the contract, prepare the supply of goods according to the contract, and deliver the goods to the designated place by the user according to the transportation mode you require.

6. Other matters

If our company wins the bid, after the contract is signed, our company will appoint a project manager in charge of this project, who will be responsible for coordinating our company's work in this project, such as design drawings, project progress, equipment manufacturing, packaging and transportation, on-site installation, debugging and acceptance.

The supply and demand sides can hold engineering liaison and coordination meetings or other forms to solve the problems in design and manufacturing according to the needs of the project, and the supplier's design drawings can only be produced after being confirmed by the buyer. The buyer can enter the factory for supervision at any time, and we will provide convenience for the supervision personnel.

Before the materials are tested in the factory, we can notify the buyer in writing 2 days or more in advance, and the buyer will reply whether the supplier will send someone to participate within 3 days after receiving the notice.

We will help the buyer solve any problems in the operation of the equipment free of charge, and we will abide by the above commitments.

Commitment company: xxx

Authorized representative: xxx

Time: 20xx year x month x day

Technical service commitment Article 7 Dear users:

Sincerely thank you for choosing our products, and solemnly promise that we will provide you with satisfactory and thoughtful service.

Our company implements the whole process tracking management system from the factory to the effective service life of the product: 1, establishes the product technical file management system, calls back regularly, and delivers the wearing parts; 2. After-sales service guarantee system, with special personnel for regional service.

I. Technical services

1, equipment technical documents

① Within 5 days before the delivery of the equipment, we will provide customers with drawings of equipment installation infrastructure, power requirements and operating space requirements.

② Main wiring diagram of random equipment, list of equipment parts, model code of wearing parts ③ Instruction manual, product certificate and ex-factory inspection report of random equipment.

2. On-site service content

(1) In order to facilitate the installation, debugging and trial operation of the equipment, we will send professional technicians to the site to provide technical services at the time specified by users, and our technicians will participate in the infrastructure installation of the equipment.

(2) Responsible for completing installation and debugging, conducting on-site debugging with customer technicians, and answering technical contracts, drawings, operation, equipment performance and matters needing attention.

(3) Make necessary demonstration on the technical indexes of the equipment, participate in the preliminary operation of the equipment, and assist the user to formulate the correct winding process.

3. Skills training

We will provide technical training to our customers, so that their technicians can master the operation of winding machine, be familiar with the parameter setting and debugging of winding process, and master the skills of installation, debugging, operation, inspection, repair and maintenance of equipment.

Second, the after-sales service content

1, maintenance service

In order to ensure the normal operation of the equipment, solve customers' questions, repair reports and other matters in time, the company's technical service hotline is opened 24 hours a day to provide quality services to customers at any time. After confirming the customer's equipment failure, we will rush to the scene to solve the problem with the fastest land transportation arrival time. Any quality problems during the warranty period will be handled by our company free of charge, including hardware maintenance and replacement, and lifelong maintenance of equipment.

2. Technical support services

Our company provides lifelong free technical support services for users, which will promptly and effectively solve the problems encountered by users in the process of equipment use and meet customers' technical support for equipment function and component reorganization.

Third, product quality control.

The company strictly controls the quality process of procurement, inspection, production, packaging, installation, debugging and after-sales service, and strictly follows the requirements of enterprise standards and related industries and national standards.