In business activities, in order to show mutual respect, people need to be bound by some codes of conduct in all aspects of business activities, including manners, letters, telephone communication and other skills. From the occasion of business activities, it can be divided into office etiquette, banquet etiquette, welcome etiquette and so on. The following is my careful arrangement for your reference, hoping to help friends in need.

Business etiquette is a series of behavior norms that show respect and friendship to partners in the process of business activities, and it is the concrete application of etiquette in the process of business activities. Business etiquette is based on etiquette and has the same basic principles as etiquette: respect, friendliness and sincerity.

Business etiquette is the behavior and activity form of guiding and coordinating interpersonal relationships in business activities, which is used to constrain all aspects of our daily business activities.

These skills include instrument etiquette, manners, communication and telephone communication, and can be divided into office etiquette, banquet etiquette, special event etiquette and foreign etiquette from the occasion of business activities. The code of conduct covers all aspects of social and economic life, regulates the relations among all members of society, and is observed by all countries, nationalities, classes, political parties, social organizations and people from all walks of life.

The core function of business etiquette is to show mutual respect between people. In this way, it is more important for us to learn business etiquette. We can simply sum up business etiquette, which is a general requirement for people's gfd and etiquette in business activities. Business etiquette is based on etiquette and has the same basic principles as etiquette: respect, friendliness and sincerity.

As the name implies, business etiquette refers to the etiquette norms used by people in business communication, and it is a process and means to show respect for each other in certain and established procedures and ways in business communication. Rites come from vulgarity, and vulgarity turns into ritual. The operability of business etiquette is what to do and what not to do. Only by "restraining yourself and respecting others" in business communication can people communicate more easily and happily. "Thinking for others" is not only the basic principle of business communication, but also the normal communication between people. Therefore, learning and using business etiquette correctly is not only the external expression of a person's inner cultivation and quality, but also an art, a communication way or a communication method applicable in interpersonal communication, and a customary practice of showing respect and friendliness in interpersonal communication. To communicate with each other in interpersonal communication, we must master the skills of business etiquette. From a personal point of view, mastering certain business etiquette is helpful to improve people's cultivation, beautify themselves and beautify their lives. But also can effectively promote social communication, improve interpersonal relationships, and help to purify social atmosphere.

From the enterprise's point of view, mastering certain business etiquette can not only shape the enterprise image, improve customer satisfaction and reputation, but also achieve the purpose of improving the economic and social benefits of the enterprise. Business etiquette is an important content of corporate culture and spirit, and it is the main attachment point of corporate image. However, all international enterprises have high standards for business etiquette, and regard business etiquette as an important content of corporate culture and an important software that has obtained international certification. Business etiquette is a broader concept that constitutes image. And the image is the first business card for business people! In today's increasingly competitive society, more and more enterprises pay more and more attention to their own image and employee image. The professional image, temperament and business etiquette in business occasions have become an important means of success in today's workplace and an important embodiment of corporate image.

Business etiquette includes language, expression, behavior, environment, habits and so on. I believe that no one wants to be the focus of attention because of his rudeness in social situations, thus leaving a bad impression on others. Thus, it is very necessary to master business etiquette in business communication. Therefore, learning business etiquette is not only the general trend, but also the practical need to enhance competitiveness. As employees of Jindi, whether they know and use basic etiquette in modern business activities not only reflects our own quality, but also reflects our corporate culture level and management policy. Our every move represents the image of the company. Therefore, no matter in any social place, as long as you represent the company as an employee in Jindi, you should be self-disciplined, respect others and establish a good corporate image.

In today's global economic globalization and fierce competition in business society, it is more important to have a good and elegant professional image and excellent business etiquette, as well as effective communication and appropriate interpersonal relationships. With China's accession to the WTO, there are more and more business opportunities. If the managers in China can master the knowledge of international business etiquette, they will certainly be able to consolidate international business relations.

Psychologists point out that our impressions of others are generally formed within fifteen seconds. Others form impressions according to our clothes, conversation and behavior, and then infer our character. It is not easy to change a bad first impression, so employees must establish a good first impression in front of customers in order to achieve smooth cooperation.

Nowadays, young graduates are facing great challenges in the job market. If they want to break through and open the door to success, they must be familiar with good manners in the interview. Many employers pay more attention to communication and interpersonal skills besides academic qualifications when recruiting new people.

Paying attention to service etiquette or providing quality service can effectively improve the service quality of commercial service industry, thus achieving good service benefits and establishing a good corporate image. Paying attention to business etiquette is increasingly proved by the management practice of modern business industry. While paying attention to business etiquette, we should pay attention to the standardization, restraint and difference of business etiquette.

Self-introduction in business etiquette generally has four points to pay attention to:

1. Give the business card first, and then introduce it. Pay attention to the timing when exchanging business cards. The two sides should hand in their business cards as soon as they meet. The title and position of the other party are clear at a glance. At most, I repeat my name to prevent the other person from pronouncing it wrong.

2. The time for self-introduction should be short and straightforward, and the time should be controlled within half a minute.

3. The content of the introduction should be comprehensive. The content of self-introduction includes four elements: unit, department, position and name. For example, on formal occasions, I will introduce myself like this: I am a professor in the Department of Foreign Affairs of the School of International Studies of Renmin University of China. My name is Kim. The information of unit, department, position and name should be done in one go, which is very well trained.

4. If the title of your unit and department is long, you must use the full name when introducing it for the first time, and you can change it to abbreviation for the second time. If I say the word "China Southern Airlines", some people will think of China Southern Airlines and some people will think of Nanjing University of Aeronautics and Astronautics. Therefore, in business communication, if you use letters or Chinese as abbreviations, you must say the full name first, then the abbreviation, otherwise it will cause misunderstanding to the other party.

There are two points to pay special attention to when introducing others:

1. Who is the introducer? According to the convention of social occasions, the introducer is usually the hostess. In international communication, there are generally three kinds of referees. The first is what we call professional counterparts. For example, if I ask a foreign professor to give lectures to students, I have an obligation to introduce him to the school leaders, because I am a professional counterpart with him, and I am a professional counterpart.

2. It is a public relations concierge, such as comrades from the Foreign Affairs Office, the director or secretary of the office, the entrusted reception escort, comrades from the reception office, etc. The third is the person with the highest status among the people present. This situation usually occurs when there are distinguished guests present. Etiquette pays attention to identity equivalence and needs the person with the highest position to act as an introducer.

Etiquette of using business cards There are two main points in using business cards in business communication:

First, you must have a business card.

In business communication, people without business cards will be considered as people without social status. If you can't get your business card, you may be suspected of your origin and motivation.

Second, a person who doesn't carry a business card with him shows disrespect to others.

Business cards should be carried with you. In many foreign companies, employees are very particular about where they put their business cards. Business cards are usually packed in a special business card bag and put in the pocket of a suit jacket. You can't put them casually. I once exchanged business cards with a lesbian. I handed her my business card, and she immediately opened the bag and found her business card. This bag is very expensive, but I can't find my business card. First I grabbed a bag of plum, then a bag of melon seeds, finally I took out half a sock, and finally I found the card case. That's it. It's a bad impression. Therefore, lesbian business cards should be placed in a fixed position in the briefcase and can be taken out as soon as you reach out.

There are three principles for the appearance and content of business cards:

1. Business cards are not allowed to be altered at will.

Some comrades are frugal. If the phone number changes, they will directly alter the business card, cross out the original number and write a new number. In international communication, business cards are like faces. Altering business cards will make people laugh.

Second, business cards do not provide personal phone numbers.

Foreign etiquette pays attention to protecting personal privacy and distinguishing between public and private. If you do business, you only provide the office phone number, neither the mobile phone number nor the private home phone number.

Three, business cards generally do not appear more than two titles.

"There are different learning styles and different occupations." The more titles there are on a business card, the more likely it is to be careless and deceptive. Many people with status and status will prepare several business cards and use different business cards when emphasizing their different identities to different contacts.

Business etiquette knowledge

There are about seven aspects of business etiquette, some of which are concise without losing their identity, some are very principled, and some have to take care of other people's taboos.

First of all, handshake etiquette

Handshaking is a kind of etiquette, but the communication between people, groups and countries endows this action with rich connotations. Generally speaking, shaking hands often means friendship and communication. It can communicate originally separated feelings, deepen mutual understanding and trust, show respect, admiration, congratulations and encouragement of one party, and also convey some people's indifference, perfunctory, ingratiating, hypocrisy and arrogance. The handshake between group leaders and heads of state usually symbolizes cooperation, reconciliation and peace. There may be countless handshakes, but only a few are impressive: the excitement of meeting for the first time, the reluctance to leave, the joy of reunion after a long separation, the elimination of misunderstandings, the release of grievances and so on.

Second, the instrument etiquette

Instrument etiquette includes four points: the principle of makeup, the taboo of makeup, clothing and its etiquette, and the taboo of white-collar ladies.

Third, etiquette and etiquette.

(1) To create a good communication image, you must pay attention to manners, so you must pay attention to your behavior. Manners and manners are the expression of self-sincerity, and a person's external manners and actions can directly show his attitude. Be polite to others, be natural and graceful, observe the general etiquette of advancing and retreating, and try to avoid all kinds of impolite and uncivilized habits.

(2) When visiting the customer's office or home, ring the doorbell or gently knock on the door before entering the door, and then stand at the door and wait. Don't ring the doorbell or knock on the door for too long. Don't enter the room without the permission of the owner or the owner.

(3) Behavior in front of customers.

Fourth, talk about etiquette.

In business activities, etiquette is mainly manifested in making good use of communicative language, not using annoying behaviors, not making mistakes that damage personal charm, and remembering not to socialize.

Five, conversation etiquette

Conversation is the core activity of business negotiation. In a successful conversation, observing conversation etiquette plays a very important role.

Meeting etiquette of intransitive verbs

In business communication, we should pay attention to the etiquette when meeting. As mentioned above, the first impression is very important. A young lady shook hands with a gentleman when talking about an event in daily life. Some women think they are very ladylike and polite, but in fact, they are just the opposite, rude, have never seen the world, and are not natural enough.

Seven, telephone etiquette

Telephone etiquette includes five aspects, the first is to answer the phone in time; Second, confirm each other; Then, pay attention to art; Then, adjust the mentality; Finally, answer the phone with your left hand and prepare a pen and paper with your right hand to record useful information at any time.

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