Quality training plan model:
Chapter 1: The concept of quality management in production site.
The first section, the basic concept of quality management in production site.
First, the production site quality management and its characteristics.
1, production site quality management refers to the quality management of the first line of production, which runs through the manufacturing stage of the quality formation process of raw materials and products, taking the work quality of various functional departments of the enterprise and the operation quality of operators as the guarantee conditions, aiming at the conformity of product quality, and finally achieving the purpose of improving product quality, reducing costs, improving production efficiency and economic benefits, and meeting user needs.
Three selves: ① Workers conduct spot checks on their products (self-sampling); ② Distinguish qualified products from unqualified products (self-sorting); ③ Mark the processor, date and quality status by yourself. (Number of self-employed)
One control: control the correct rate of self-inspection. The correct rate of self-inspection is the ratio of qualified inspectors to qualified production workers. Operators should strive to achieve the self-checking accuracy of 100%.
(7) Do a good job of counting and keeping raw materials and semi-finished products, so as to achieve limited acquisition and exclusive use of special materials, and return the surplus materials and waste materials in time to prevent material deterioration.
(8) Do a good job in the maintenance and storage of equipment, fixtures, molds and measuring instruments, use them correctly, and adhere to the daily inspection system for key parts.
(9) Adhere to civilized production, maintain good environmental conditions, ensure that the equipment, tools, materials, semi-finished products and finished products in the workplace are neat and clear, and eliminate all factors that may cause bumps, scratches, rust, corrosion, pollution and mildew of finished products.
(10) Do a good job in unqualified management.
(1 1) Adhere to balanced production, correctly handle the relationship between quantity and quality, strive for high-speed daily and hourly balance on the premise of ensuring product quality, and should not neglect quality in order to catch up with tasks.
(12) Actively participate in the activities of the quality management team and constantly carry out on-site improvement activities. Every production worker should establish the idea of continuous progress, never be satisfied with the achievements he has made, constantly strive to find and discover the bad, unstable, unbalanced, inadequate and unreasonable phenomena in his post or set new enterprising goals, tap the potential and continuously improve the quality level of compliance. Thoughts on quality management and quality control points in production site. What is the role of quality management in the production site?
Answer: 1. Control function 2. Safeguard function 3. Improve the function.
2. What is the conformity quality of products?
Answer: The degree to which a product meets the design requirements is the conformity quality.
3. What is the goal of realizing quality management at the production site?
Answer: Realize the conformity of product quality, and achieve the ultimate goal of improving product quality, reducing consumption, improving production efficiency and economic benefits, and meeting users' needs.
4. What are the factors that cause product quality fluctuation?
Answer: There are five factors, namely, human, machine, material, law and environment, which are referred to as 4MIE factors.
5. What is the operator's three self-control and one control? Inspector's Three inspections? What is this? A:? Three self? That is, self-inspection, self-division and self-employment number. One control: self-inspection accuracy = number of qualified special inspections/number of qualified self-inspections? 100%
6. What is the importance of implementing quality management on the production site?
Answer: 1. The need to improve the quality of goods. 2. Form the key link of product quality. 3. It is beneficial to solve the main contradiction of quality. 4. Website is the focus of enterprise activities. 5. Need to deepen process management.
7. What is the essence of process management and quality management in production site? What are different personalities reflected in?
Answer: * * * Gender: 1. The same purpose is to improve product quality.
2. Important links in the manufacturing process of products with the same function 3. The same attribute has the basic attribute of management. Personality: 1. Different tasks 2. Different management categories. Different functions.
4. The scope is different. 5. The organizational system is different. 6. The person in charge of the document is different.
8. What are the responsibilities of production workers in on-site quality management?
A: According to Chapters III and II.
Nine. What is the classification of the importance of quality characteristics and the severity of defects?
Answer: 1. Importance classification of quality characteristics: Class A: key characteristics; Class b: important features; Class c: general characteristics; 2. Severity classification of defects: A-level fatal defects and B-level serious defects.
C-level light defects (general defects) X. What are the principles for setting control points?
Answer: 1. Key quality characteristics, key components and important influencing factors that have a serious impact on product applicability.
2. The key quality characteristics and parts that have strict requirements on the working procedure and have a serious impact on the work of the next working procedure.
3. The process with unstable quality and many unqualified products. 4. Important bad items of user feedback.
5 key projects that are in short supply or may have a serious impact on production arrangements. XI。 The role of quality control points
Answer: 1. The key characteristics, special processes and important factors of key components are effectively controlled, and the qualified quality of products is reliably guaranteed.
2. A large number of useful receipts and information can be collected to provide a basis for quality improvement.
3. Strengthening process control is the basic link for an enterprise to establish a quality assurance system at the production site.
12. What are the responsibilities of the operators of quality control points?
A: Press Chapter II, Chapter II and Chapter IV.
Chapter IV Quality Training of Tunnel Construction Site
The first section before construction quality inspection
I. Quality control
1, familiar with the requirements of construction drawing technical specifications and quality management methods;
2, raw materials, accessories, concrete construction mixture ratio, semi-finished products and finished products quality inspection;
3, the preparation of construction technical disclosure, and disclosure of field workers;
4. Conduct necessary quality awareness and operation training for construction personnel.
Section 2 Construction Quality Control
1, advance support of the portal
Pipe shed processing, drilling and grouting.
1, tunnel excavation
(1) Overexcavation control of weak surrounding rock;
⑵ Overexcavation control of general surrounding rock excavation; (3) Overexcavation and underexcavation control of tunnel inverted arch excavation;
2. Initial support
(1) steel arch installation;
(2) Processing, manufacturing and installation of steel mesh; (3) Construction of anchor rod; (4) Construction of sprayed concrete;
3. Inverted arch and concrete filling 4. Secondary lining
(1) steel processing, fabrication and installation; (2) template trolley in place;
5. Information industry
(1) Inspection lot (2) Evaluation of subdivisional work
6. Completion acceptance
(1) material review
Quality policy and quality target quality policy: adhere to quality first, strengthen process management, realize continuous improvement, realize
Quality objective: no major product safety and hygiene quality accidents, the qualified rate of sensory inspection is 98%, the final customer satisfaction rate is 100%, the hygiene requirements of raw materials, auxiliary materials and processing water are 100%, 4. 1 raw material requirements, and 4. 1 raw materials used in production and processing should come from agricultural and veterinary drug residues and heavy metals should not exceed the standard. 4. 1.2 Pollution prevention and anti-corrosion measures should be taken during transportation, and the means of transportation should meet the hygiene requirements. 4. 1.3 If raw materials need to be raised temporarily, water should be changed frequently. 4. 1.4 All incoming raw materials must be inspected by inspectors according to the Rules for Acceptance and Inspection of Raw Materials, and purchased after passing the inspection. 4.2 Accessories Requirements 4.2. 1 Accessories shall be purchased by the marketing department according to the production needs. Production license? , provided by the supplier? Inspection certificate? Or? Official inspection report? What's the ingredient? Explain? Waiting for acceptance and storage; 4.2.2 The supplier of internal packaging materials shall provide the certificate issued by the entry-exit inspection and quarantine department? Certificate of conformity? . 4.2.3 The supplier of outer packaging materials shall provide the documents issued by the entry-exit inspection and quarantine department? Export goods transport packaging performance inspection results sheet? . 4.2.4 The incoming auxiliary materials shall be accepted by the quality inspection department in accordance with the auxiliary materials acceptance rules. When necessary, the quality inspection department shall conduct sampling inspection according to relevant standards, issue inspection result sheets, and put them into use after passing the inspection. 4.3 Requirements for processing water 4.3. 1 Processing water shall meet the national sanitary standard for drinking water, and shall be tested at least twice a year, and the records shall be kept for two years. 4.3.2 The process water meets the process requirements. The water source used is deep groundwater, which is equipped with measures to prevent external pollution. There is no pollution source around 50 meters. 4.3.3 During the production period, the inspectors of the Quality Control Department conduct routine health inspection on the water quality of production water every month, and make records.
7 Requirements of production and quality management personnel 1. The company has technicians with professional knowledge, experience and management ability suitable for production capacity. 2, the production, quality control and other management personnel to carry out the necessary training, training and examination qualified rear can mount guard, to ensure that personnel related to quality activities have the necessary quality and skills to engage in the functions of this position.
3. Conduct business and technical training for all kinds of personnel, and the training plan shall be formulated by the Finance Department. 4. All employees of the company should have a health check before production every year, and if necessary, have a temporary health check, and establish a health check file. New employees must go through experience before they can take up their posts. 5, production, quality inspection personnel must strictly abide by the SSOP and other health management standards and operating procedures. 6. Anyone suffering from one of the following diseases should be transferred from the post of processing and inspection: active tuberculosis, infectious hepatitis, typhoid fever, intestinal infectious diseases and carriers, suppurative or exudative skin diseases, scabies, hand injuries, throat infections and other diseases that hinder food hygiene. 7. Eating and smoking are prohibited in the workshop; Spitting is strictly prohibited, and personal items (including ornaments) unrelated to production are not allowed to be brought into the workshop; Do not apply long nails, nail polish, ornaments or cosmetics to your skin; Wash your hands before and after going to the toilet, or when your hands are contaminated. 8, workshop staff should maintain personal hygiene, abide by health rules. When entering the workshop, you should wear clean work clothes and work shoes, and wear a working cap to prevent hair, dandruff and foreign objects from falling into food or containers, and strictly implement hand washing and disinfection procedures; Change your work clothes when you leave the workshop. It is forbidden to wear work clothes and hats in public places outside the workshop. Processors should wash their hands and disinfect again after leaving their posts and before re-operating.
9. Workshop health inspectors shall conduct health checks on the personnel entering and leaving the workshop for production and quality control according to standard operating procedures, and the inspection records shall be managed according to Quality Record Control Procedure.
9 workshop facilities, materials and hygiene quality requirements 1. The area of the processing workshop should be adapted to the production capacity, and the layout should be reasonable according to the product technology. 2. The workshop floor is made of non-slip, solid, waterproof and corrosion-resistant non-toxic materials. The ground is flat without cracks, easy to clean and disinfect, with a certain slope and no water accumulation. The drainage system is unblocked, and the drainage and ventilation openings are covered with nets to prevent the invasion of harmful substances such as rats, insects and flies. 3. The workshop walls and ceilings are made of nontoxic, light-colored, waterproof, mildew-proof, smooth and easy-to-clean materials, and the corners and corners have certain radians. 4. The doors and windows of the workshop are made of smooth, easy-to-clean, non-deforming and corrosion-resistant solid materials; The doors, windows, air inlets and air outlets that are frequently opened and closed in the production process are all equipped with fly-proof and dust-proof devices (such as water curtain, plastic curtain, air curtain, screen window, etc.). ), the window sill makes an angle of 45 degrees with the horizontal plane. 5. The lighting facilities above the production line in the processing workshop are equipped with protective covers, whose brightness can meet the needs of normal work and will not change the color of the processed object visually. 6. There are sufficient facilities for hand washing, disinfection and hand drying at the entrance of the processing workshop, equipped with cleaning agents and disinfectants. There is a shoe disinfection pool at the door of the workshop. The hand washing faucet is a non-manual switch. 7. The processing workshop has a dressing room connected with the workshop. This room is well ventilated and clean. There are enough clothes hangers (equipped with disinfection devices) and shoe cabinets in the dressing room. 8. Operating tables, instruments and other auxiliary facilities are made of non-toxic, easy-to-clean, disinfection and corrosion-resistant materials, and the surface is smooth and easy to clean. 9. The processing workshop has good ventilation facilities, which can keep the air in the workshop fresh. Vents are equipped with rat-proof, fly-proof, insect-proof and dust-proof facilities. 10, the processing workshop is equipped with full-time health cleaning personnel to keep it clean. 1 1. The water, electricity, steam and cooling in the processing workshop can meet the production needs. 12, workshops and production inspection facilities are cleaned and disinfected by operators every day according to the cleaning and disinfection operation procedures, and records are made. 13. The quality management department shall conduct supervision and inspection according to the requirements of hygienic standard operating procedures, and make records. The production department takes corresponding preventive and corrective measures.
10 Hygienic requirements for production and processing. The layout of production equipment is reasonable and kept clean and in good condition. 2. Before and after work every day, the operation console, processing equipment, containers and instruments shall be cleaned and disinfected according to the Cleaning and Disinfection Work Instruction of Hygienic Standard Operating Procedures, and records shall be made. 3. According to the production process sequence and product characteristics, the areas with different hygiene requirements, such as raw material processing, cleaning and disinfection of instruments, inner packaging of finished products, outer packaging of finished products, inspection of finished products and storage of finished products, are reasonably separated, so that people flow, logistics and airflow can be effectively controlled and cross-contamination can be prevented. 4. Containers containing food shall not directly touch the ground. Non-conforming products, products and wastes landed during processing shall be collected and placed in special containers with obvious signs at fixed locations, and treated in time under the supervision of inspectors, and their containers and means of transport shall be disinfected in time. 5. The Quality Control Department and the Production Department are responsible for analyzing the causes of nonconformity and taking corrective measures in time. 6. The management personnel of the production department and the quality control department should carry out on-site health monitoring in strict accordance with the relevant requirements of the health standard operating procedures, and make records.
14 requirements for ensuring the effective operation of the quality system. Formulate and implement hygiene control procedures for raw materials, auxiliary materials, finished products and production processes, and make records. 2. Establish and implement sanitary standard operating procedures and make records to ensure that processing water, food contact surfaces, personnel health status, toxic and harmful substances and pest control are under control. 3. For the key working procedures that affect food safety and hygiene, clear operating procedures should be formulated and continuously monitored, and deviations should be adjusted or corrected in time.
4. Formulate and implement control procedures for nonconforming products, including identification, recording, evaluation, treatment and effective tracing of nonconforming products. 5. Establish a system of product identification, quality tracking and product recall to ensure that the ex-factory products can be recalled in time when there are safety, hygiene and quality problems. 6. Formulate and implement maintenance procedures for processing equipment and facilities to ensure that processing equipment and facilities meet the needs of production and processing. 7. Formulate and implement employee training plans and make training records to ensure that people in different positions can skillfully complete their jobs. 8. Establish an internal audit system. Generally, internal audit is conducted twice a year, and management review is conducted once a year, and records are made. 9. Relevant records reflecting the hygienic quality of products shall be marked, collected, catalogued, filed, stored and kept as required. All quality records must be true, accurate, standardized and traceable, and the retention period is two years.
15. 15 personnel training plan15.10/objective: to ensure that personnel in positions related to quality activities have the necessary qualities and skills to engage in their functions. The scope of application of 15. 15.2 is applicable to the training of all employees related to work quality management activities in our company. 15. 15.3 responsibilities 15. 15.3. 1 finance department is the centralized management department of training, responsible for the preparation, organization and implementation of education and training plans and the management of education and training files. 15. 15.3.2 department heads are responsible for the implementation of personnel training in their own departments. 15. 15.4 plan points 15.4. 1 training plan (1) Each department reports the training requirements to the finance department at the end of each year, and the finance department formulates the training plan for the next year according to the annual work objectives and employee training plan issued by the superior and the actual situation of the company. (2) National related functions
The training plan issued by the department and the training work arranged temporarily according to the needs are one of the contents of the company's education and training plan.
(3) The training plan should include the training object, training purpose, training content, training method and training time. (4) When it is necessary to modify the plan under special circumstances, the change plan shall be submitted to the general manager's office for approval before implementation. (5) The head of each department should make the training plan of this department according to the situation of this department and the needs of their own work, and report it to the Finance Department for the record. (6) The Finance Department shall check the implementation of the training plan of each department at least once every six months and make records.
15. 15.4.2 training contents and forms (1) The training contents at least include: knowledge of relevant laws and regulations; Basic knowledge and professional knowledge; Various standards, operating procedures and specifications; Comprehensive business knowledge; HACCP management system documents; Others. (2) Training personnel include: HACCP team members, department or division managers, professional and technical personnel, new employees or post-transfer personnel, personnel with special qualifications and all production operators. (3) Training methods: Training is divided into internal training and external training. Internal training: organized by the company office, organized by various departments, and self-taught by employees. External training: study in relevant professional institutions or participate in the training of relevant functional departments. Training implementation
(1) The bank finance department is responsible for organizing company-wide training; According to various departments? Annual training plan? Assist the finance department to carry out. (2) Company-wide training is implemented by the Finance Department; Other trainings shall be implemented by relevant departments, but the Application Form for Holding Training Courses shall be filled in and submitted to the General Manager's Office for approval. 15. 15.4.4 training assessment (1) The training assessment of the company shall be arranged by the finance department of the bank.
(2) The Finance Department of the bank shall organize relevant departments to train, evaluate, examine and issue certificates to those who need to issue employment certificates/operation certificates internally.
(3) After the external training, students should submit copies of their learning results or certificates to the Finance Department of the Bank for filing. If the above materials are not available, students should write a written summary and report it to the finance department of the bank. (4) The training and assessment of personnel in special positions shall be carried out according to the regulations of the superior competent department. 15. 15.4.5 Training records and archiving (1) Training records are compiled by the Finance Department of the Bank and collected by all departments. (2) For the training organized by the company, the Finance Department is responsible for filling in the employee training records; The training organized within the department shall be filled in by the department head; (3) The Finance Department is responsible for the implementation and filing management of training records, and the heads of all departments are responsible for filing the training records of their own departments. At the end of each year, all departments shall submit copies of training records and relevant certificates to the Finance Department.
(4) Copies of personnel training records and relevant certificates shall be properly kept by the Finance Department. 15. 15.5 Relevant records: annual training plan, training course application approval form and employee training records.
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Quality training plan model:
I. Guiding ideology
With persistence? Science first, quality first, honesty first, casting fine products? Quality policy, around? Excellent quality, owner satisfaction? Our quality management objectives are: pay attention to the operation of quality management system, standardize the quality management of projects under construction, strengthen self-improvement mechanism, strengthen quality education and training, pay close attention to the process style of construction and production, strictly control the process, put an end to quality accidents and complaints from owners, ensure the steady improvement of project quality, make each project a high-quality project, and train every employee involved in project construction to firmly establish? Quality first, customer first? Further improve the quality supervision system, standardize the project quality supervision and management procedures, make the project quality supervision institutionalized, programmed and standardized, do a good job in quality supervision and patrol inspection of all construction links, and ensure the normal operation of the quality system.
Second, the object of education and training
Project department quality management personnel, full-time quality inspectors, construction personnel, team leaders (including newcomers and shift workers), and outsourced team operators.
Third, the types of education and training.
1, all-round quality education; Organized by the quality department, all employees and operators are given quality education;
2, the quality management personnel, full-time quality inspection personnel, construction personnel focus on quality education and training;
3. Special quality education: according to the engineering characteristics of the project department, organize quality management personnel and operators to carry out special basic quality and technical training.
Fourth, the form of education and training.
The branch will organize employees to learn the quality management regulations of the project department, quality management system documents, quality management documents of the company and the bureau and related regulations in various forms.
1, using literature publicity, picture display, blackboard newspaper exhibition and other forms;
2. Hold a quality meeting;
3. Teaching and lectures;
4. Self-study.
Verb (abbreviation for verb) is the main education and training goal.
Focus on the education and training of main quality leaders, full-time quality inspectors, construction team leaders and key construction personnel.
Content of intransitive verb education and training
1, national and industrial laws and regulations;
2, company, bureau of quality management manual;
2, the project department related quality assurance system documents.
Seven. See the attached table for the specific training time and place.
Eight, the purpose and effect of education and training
1, all employees understand the relevant provisions and management regulations of national quality management, and firmly establish the idea of quality first;
2. The quality education and training rate of freshmen 100%. The quality training rate of all kinds of subcontracting teams, labor organizations and temporary workers reaches100%;
3, strengthen process control, strengthen accountability, and strive to improve the quality of all employees;
4, strengthen the system consciousness, make all departments and all construction personnel clear responsibilities and authority stipulated in the system, and execute as required;
5. Through learning, educate all employees and outsourcing teams to form the habit of consciously obeying the law, adhere to the construction technical specifications, and put an end to all quality accidents.
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Quality training plan Fan Wensan:
first course
A, quality management system training materials
The first lecture is the basic knowledge of ISO9000 standard.
The second lecture briefly introduces ISO900 1 standard.
The third lecture is the implementation of quality management system documents.
And the basic requirements of ISO900 1:2000: 2000 standards.
International Organization for Standardization (ISO)
Internationalization of quality management standard ISO9000
The process of adopting ISO9000 standard in China.
The Process of Adopting ISO9000 Series Standards in China and the Development of Socialist Market Economy in China
Second, the basic steps of the establishment and operation of quality management system
(A) the implementation of standards and certification work stage
The first stage of publicity and launch
Overall design of quality management system in the second stage
Compilation of quality management system documents in the third stage
Operation and perfection of quality management system in the fourth stage
The fifth stage of quality management system certification and registration
(2) Certification procedure
1, information exchange 2, quotation 3, contract signing 4, document review 5, on-site review
6. Corrective measures
7. After the certification supervision and approval,
Three. Brief introduction of ISO900 1 standard
Eight quality management principles
Principle 1: customer-centric.
Principle 2: Leadership
Principle 3: Full participation
Principle 4: Process Method
? PDCA？ The method of can be applied to all processes:
Principle 5: Management method of the system
Principle 6: Continuous improvement
Principle 7: Decision-making method of basic facts
Principle 8: mutually beneficial relationship with suppliers
second course
Four. People's Republic of China (PRC) national standard
GB/T 1900 1-2000 IDT ISO 900 1:2000
1. Requirements of quality management system
2. Reference standards
3. Terms and definitions
4. Quality management system
5. Management responsibilities
6. Resource management
7. Product realization
8. Measurement, analysis and improvement
Records shall be established and maintained to provide evidence of compliance with requirements and effective operation of the quality management system. Records should be kept clear and easy to identify and retrieve. A documented procedure shall be prepared to specify the identification, storage, protection, retrieval, retention period and control required for the disposal of records.
third course
V. Implementation of quality management system documents
And the basic requirements of ISO900 1:2000: 2000 standards.
I. Matters needing attention in the promotion of quality management system documents 10
1. Each workshop department shall set up a working group for standard implementation. The team members are department managers, deputy managers, workshop directors and technicians, who are responsible for the operation of the quality management system of the unit. The internal audit of the company and the supervision and audit of the certification company are welcome. At the beginning of each year, a study plan should be made to study the quality management system documents of this year, and the work in the learning stage of standard implementation should be clearly divided and the responsibilities should be clear, so as to ensure the effectiveness of standard implementation learning.
2. At present, the company's quality management system documents and related enterprise standards have been distributed to the workshops of various departments. All units should organize employees to further study standards and system documents, so as to lay a good foundation for ensuring the continuous and effective operation of the quality management system.
3. Quality management system documents of the first-class company.
4, document distribution regulations
5, all units should realize that
6. All units shall implement GB/T 1900 1? 2000 IDT ISO 9001:2000: 2000 standard (see ISO9000 quality management standard lecture) and the plan to learn and master quality manuals, program documents (the compilation of job responsibilities of various personnel at all levels is a part of the program documents), standards and related industry standards (namely SY and SY/T standards). Learning time, learning content, learners and assessment results should be recorded in the plan.
7. Through GB/T 1900 1? When learning the 2000IDT ISO 9001:2000: 2000 standard, when accepting the internal and external quality management system audit in the next step, we should clearly understand and master the meaning of the standard clauses listed in non-conformance report, so as to prescribe the right medicine, formulate corrective and preventive measures, and achieve improvement and improvement.
8, through the "quality manual", "program file" learning, should be clear about the company? Quality policy? 、? Quality objectives? What is this? How to define the quality responsibilities of the main positions? (See the compilation of post responsibilities of personnel at all levels in the procedure document); In particular, it is necessary to clarify and master the terms, contents and working procedures to be done by each unit.
9. Through the study of standards and related industry standards, further clarify what standards (operating procedures and quality requirements) should be implemented in each post and each working procedure, what penalties should be given if the standards are not met, and how to establish a quality responsibility system to ensure quality.
10, quality record
fourth course
Vi. Specific work of implementing quality management system documents 13.
Fifth course
Seven, meet the quality management system audit about 3 items.