As a supervisor, I hope to see that the paperwork of social workers is timely (as far as possible), the level of records is clear, and the service situation can be truthfully reflected ("good news and bad news"), which is logical and reflects the service. This is a very good document.
Through the social worker's certificate, the professional ability level of social workers can be evaluated to a great extent. Will there be a situation where the service quality is not good but the paperwork is good? It should be seen in this way that social workers with less service experience really need to improve the current service quality, but if the paperwork can reflect the seriousness, dedication and reflection of social workers, then their paperwork is also good. The good quality of documents does not mean that the service effect is good. A social worker can keep a positive attitude towards documentation, which also helps him to improve his professional ability.
Generally speaking, social workers with less experience are not as efficient as those with more experience. However, there will also be cases where the document quality of experienced people is not good, or the document quality does not match the service years. This result is largely due to the lack of seriousness and reflection on the service. Of course, there will be good services, but the presentation of documents is still lacking, which is related to the lack of written expression ability of social workers or insufficient understanding of social work theory.
Documentary is a process in which social workers examine the service process, summarize the service effect and reflect on themselves. People who are more diligent, earnest and demanding in this process will grow faster. The professional ability of social workers can be largely reflected through service documents. For social workers who have served for a long time but still lack professional ability, the quality of their service documents will also be reflected, such as the timeliness of submission, the quality of records, and the importance attached to supervision and labeling.
Liang, a senior social worker supervisor in Hong Kong, pointed out: Social workers write documents not only to meet the evaluation requirements, but more importantly, to summarize and reflect on the service details; If we leave the completed service for a week without recording its process, participation rate, implementation, the reaction of the case owner and the intervention method of social workers, we will not go back to write more work next week, and social workers will never be able to review the service in stages. Remember: feeling good about yourself does not mean that the service level is reliable. (Liang Xiongjian # My Supervision Sentence # 201311.02)
Senior executives told us that paper records are the way for social workers to summarize and reflect on service details and services. When social workers lack summary and reflection, it is difficult to improve their own ability and service quality, and social workers may not even realize that there may be problems in service.
One of the important functions of the supervisor in reviewing documents is to check the quality. There are omissions in the paperwork of social workers, which may be because social workers themselves have not done their job well, or because social workers have not paid enough attention to paperwork. The timeliness of document submission is very important. On the one hand, it is very important to know whether the social work service plan can take into account the problems that need attention. On the other hand, it can better help social workers to reflect on services. ?
In different service fields, the quality of social work documents has declined. For example, the group keeps accounts every day, which is arbitrary and simple. Social workers are required to keep the original records after re-filling, not only to keep the traces of the supervisor, but also to emphasize to the supervisor that the quality of the documents must be checked, not just to sign and hand in, nor to expect the supervisor (superior) to write opinions. After interviewing the relevant social workers, it is also necessary to emphasize the quality of documents and records at the meeting, including reminding the supervisor of his responsibility in the initial approval of documents. Document records reflect the service situation. The sharp decline in the quality of documents is not an isolated phenomenon. It is likely that many social workers have problems in the actual service process. The supervisor needs to understand the reasons and respond.
Perhaps the industry is paying more and more attention to packaging now, and it is really important to pay attention to the establishment of service framework, but even the best packaging is empty if the quality of daily service is not strictly controlled. The framework of service is like human skeleton, and the concrete service is like human flesh and blood. Poor service quality, just like an empty skeleton and a malnourished body. If we don't pay attention to the audit in our daily service, we will make a summary during the evaluation, which will make social workers lose their way in the service.
Therefore, even if it is a service newsletter, I insist that social workers should quote the original words of one or two clients to reflect the effect of the service. For example, a group about parent-child relationship needs members to have a new understanding of parent-child relationship or learn ways to improve parent-child relationship besides having fun playing games. Records focus on reflecting the experiences and changes of participants. Social workers pay attention to check the service effect in their daily life to avoid confusion before evaluation.
Social workers want to be affirmed and recognized by their supervisors. When social workers find the salient points of service in the documents, they will have more confidence in their services, and at the same time, they will actively continue to apply their good experiences, which will enhance their confidence and make it easier for social workers to maintain a better state.
Supervisors always want to see social workers write quality documents, but there is always a gap between reality and supervisors' expectations. In this respect, I think I haven't done enough, ignoring some aspects that social workers actually perform well, such as careful observation (such as the family environment, appearance and behavior, details of family communication, etc.). ), the seriousness of the work, or the ability to realize what resources can be accessed according to the customer's situation, and so on. As a supervisor, you need to mark positive or agreed opinions on these records. It not only makes social workers think that these records are necessary, but also helps the follow-up service and supervision. It also makes social workers more confident that their actions are appropriate and feasible, which can help social workers build their psychology and accumulate experience, especially for social workers with non-professional background and less experience.
When a social worker has written a document, it can not only praise him and make him more confident, but also play an exemplary role, encourage other social workers to learn the method of document recording, and guide social workers to learn from each other and promote each other.
No matter whether the supervisor's opinion is critical or affirmative, social workers are expected to think from the documents. Good experience continues to be carried forward. Even if the social worker disagrees with some opinions of the supervisor, he can still discuss with the supervisor. After all, social workers are always in direct contact with clients, and supervisors mostly rely on the records of social workers and the personal experience of supervisors for guidance. The purpose of the discussion is not to prove who is right or wrong, but to examine whether the service is more in line with the situation of the clients.
It is said that the more serious social workers are about paperwork, the more conducive they are to their growth, because social workers have more and deeper thinking about the service reality in the process of writing paperwork. For example, a mass document is submitted to three or four sections at a time, and social workers have paid little attention to the supervision opinions, and the role of supervision opinions has been greatly reduced. Social workers will make the same mistakes again and lack the process of reflection. The final supervision opinion is of little significance, and the document review has the meaning of coping.
At one time, social workers were occasionally allowed not to write reflections. Later, more and more social workers stopped writing reflections. When "None" or "Not yet" was filled in the column of "Social Worker's Response" in the document, I immediately returned it and asked the social worker to make it up. At the same time, I ask the supervisor that anything that has not been written must be returned for social workers to make up and then submitted. After all, reflection needs perseverance, lack of reflection documents and lack of professionalism in a certain part.
Careful review of documents is not only helpful for social workers to learn and reflect, but also of great significance to supervisors, which can help supervisors to reflect on their personal supervision work, accumulate supervision experience and improve their supervision ability. Liang, a senior social worker in Hong Kong, said: The supervision and approval of documents is very important, because words can make subordinates think deeply and understand. The knowledge system of social workers is complex and not uniform, and the senior and powerful supervisors have a wide range of knowledge and experience. It is difficult for employees to remember the details of guidance only by intermittent on-site guidance and role-playing. The documents carefully revised by supervisors after careful consideration will have long-term reference value, and supervisors can also manage their own knowledge system and refine their own supervision experience. (Liang Xiongjian # My supervisor's sentence # 20 13 1.02).
In the process of reviewing documents, the written expression is more concise than in the interview, which helps the supervisor to think deeply. At the same time, it is also found from the literature that the difficulties or needs encountered by social workers will also be enlightening to improve the management of services. For example, the follow-up of social workers' cases is slow and aimless, not because they are lazy or unwilling to follow up, but because they lack strategies and methods. Based on this, it is not only mandatory for social workers to follow up every case at least once a month, but also necessary to carry out continuous and systematic training for social workers, learn and use certain case counseling models, and conduct case supervision. The method and ability of social work will be improved, and the subsequent coping styles will be reduced.
The supervisor's opinions also need to be summarized, so that social workers can have a clearer understanding of the direction of service. It is also appropriate to point out the good aspects or problems that need attention in the record, and even make pertinent criticisms. But in the end, it is necessary to sum up and explain what the problem is (the main point of the problem), how to solve it, or the performance of social workers, which is also what the supervisor needs to exercise.
Whether it is a social worker or a supervisor, it is worth reading and thinking more about the comments on the document. Social workers submit as soon as possible, and supervisors review as soon as possible, which ultimately helps social workers and supervisors grow up and improve service quality.
18 18 July 2 1 day's diary.
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