(1) Main risk points

1. Management: 1. Cash-out of fuel card. Although the punishment for cash-out behavior is very strong, it is difficult to put an end to cash-out behavior in actual work and it is difficult to investigate and deal with it. The reason is that according to the current internal control process, it is not easy to find the cash-out behavior of the fuel card through routine verification, but it needs to be found through daily monitoring, spot check, unannounced visit or accessing the monitoring video of the gas station through the information system, which has the business risk of the fuel card. The second is the risk of illegal sales during the price adjustment period. According to the current price adjustment mechanism, customers and gas stations can get the news of price adjustment in advance through various media such as the Internet and television. Due to the time difference, the control station has the phenomenon of extraordinary sales before the price increase. Although the non-control station requires the district to go to the station to adjust the price, there is still the risk of using the price adjustment to illegally sell for personal gain.

2. Financial management:

First of all, according to the requirements of the internal control system, electronic accounts, ERP and control data must be consistent. However, during the non-full moon period, due to the inconsistent checkout time, the overall sales data of the retail electronic account table, ERP and control system are inconsistent, which makes it difficult to monitor in place and brings certain risks to management.

Second, gas stations are limited by the establishment, and there are no full-time invoicing (cashier) personnel. Most invoices are issued by employees on duty, so it is difficult to monitor the authenticity of invoices. There are phenomena such as customers buying non-oil products, regular customers falsely invoicing or over-invoicing, and there are risks in invoice management of gas stations.

Thirdly, according to the current postal payment system, there are some problems in the implementation of postal payment system, such as gas stations and some big stations collecting money for three days, and the funds are not paid in time, which leads to capital risks.

Fourth, the process of refunding the credit account of bearer card and fuel card is first processed and then approved, and the business monitoring is lagging behind. There are behavioral risks such as customers using fake cards or fake ID cards to obtain fuel card funds, and card issuers taking advantage of their positions to obtain fuel card funds.

3, safety management:

At present, companies in various provinces and cities have formulated and improved various emergency plans for gas stations. However, some gas stations, especially small gas stations, are short of personnel, and their daily drills are a mere formality, so they are not paid enough attention. The on-site simulation drills of major emergency plans such as emergencies and fires have not been really implemented, and employees lack the actual ability to deal with emergencies, which has great security risks.

4, the number of quality management:

First, the transport link is undertaken by the reformed transport fleet, and the distribution competition mechanism of gas stations has not been introduced. Moreover, the internal self-discipline measures of the restructured enterprises are weak, the means of supervision of transport vehicles are relatively simple, and the pre-monitoring and preventive measures are not in place, which has several major quality risks.

Second, at present, the media pays more attention to the quality of gas stations, and the headquarters has higher requirements for the loss control standards of gas stations. In the process of implementation, the compensation system is implemented for gas stations. In the case that the temperature difference compensation has not been implemented and the transportation loss cannot be effectively controlled, there are great risks in the quantity and quality management of gas stations.

Third, the allocation plan can not meet the sales demand, and the allocation of imported oil products is too concentrated, accounting for a large proportion. At the same time, gas stations move frequently across regions, resulting in increased losses, great difficulty in monitoring and management, and risks in the quantity and quality management of gas stations.

5. Equipment management:

First, the configuration of control equipment is not in place and there is a lack of regular update system. Because the control equipment is aging, there are many faults, it is difficult to maintain, and there are problems such as the price is in place in advance when the communication is adjusted, or the price is lagging behind when the communication is unsuccessful, so it is difficult to carry out daily control and retrieval, which brings risks to the management of gas stations.

Second, some gas station tankers are out of service, which makes it difficult to reform anti-cheating, the meter is aging, the motherboard failure often occurs, and the quality and operation risks are great.

(b) Managing gaps

1, station capacity and appearance:

After the image transformation of the gas station, the starting point is high and the image is bright, which fully shows the brand image of China Petrochemical. However, with the passage of time, the maintenance, repair and maintenance of the image station are expensive and difficult, and it is difficult to get timely maintenance due to the limitation of professional technology and cost.

2. Financial management:

First, when the inventory team of the checkout company conducted on-the-spot inventory monitoring of gas stations at the end of the month, there were differences between the inventory monitoring data of individual gas stations and the inventory data of gas stations. However, according to the regulations, the processing time of inventory data is relatively tight. Even in the morning 10, the system processes losses at 4 pm, so there is no time to adjust when the inventory monitoring data is inconsistent with the inventory data of the gas station.

2. According to the "4. 10 Fuel Card Business Process", card-issuing outlets should have card managers, warehouse managers and network leaders according to the principle of post incompatibility. At the same time, the retail management department requires card management and warehouse management in fuel card management, but at present, most card issuing outlets are 1, and the fuel card management post of the retail department is 65438+.

3, safety management:

First of all, according to HSE management requirements, gas stations should carry out risk assessment and hazard identification. However, there is a lack of professionals in risk assessment and hazard identification of gas stations, and continuous training is not in place, which leads to a management blind spot in risk assessment and hazard identification of new and acquired gas stations. 6S management www.chinatpm.net

Secondly, according to the requirements of HSE management, oily sewage from gas stations should be treated by a grease trap and cannot be directly discharged. However, at present, there is no grease trap in gas station, so oily sewage cannot be treated or does not meet HSE management requirements.

4, the number of quality management:

First, the compensation standard of gas station temperature difference has not been implemented in quality management, and the relevant acceptance items set by the gas station oil intake checklist cannot be implemented, so it is difficult to define the gas station temperature difference loss.

Second, when the newly-built and purchased gas stations open tanks to measure oil tanks or rebuild oil tanks, there is no clear standard for the amount of oil in the tank bottom and the amount of oil injected in the pipeline, and the amount of oil in the tank bottom is quite different. The company lacks the basis for determining the quantity loss, and can only determine the write-off through manual judgment and estimation.

Third, in the daily operation of gas stations, when power is limited or cut off, generators need to be used for normal operation. However, the generator oil in gas station has no relevant cost support and lacks management system.

Fourthly, according to the internal control system and HSE regulations, gas station storage tanks should be cleaned every three years. However, tank cleaning requires high professional technical standards, high risk and large investment, and there are few qualified professional technical companies. It is difficult for local companies to implement the requirements of regular tank cleaning at gas stations.

(c) Management weaknesses 1, standardized services:

The service consciousness of gas station employees is weak, the service quality is not high, which does not match the brand image and service standard requirements of Sinopec, and the standardized service management is weak.

2. Station capacity and appearance:

First, in recent years, the image of gas stations has been transformed, and the business environment and brand image of some gas stations have been improved. However, the proportion of unreformed gas stations is too large, the image standards are not uniform, and the problems existing in the appearance of gas stations have not been completely rectified due to the limitation of maintenance costs, which has affected the brand image of Sinopec.

Second, the implementation of the health responsibility system of gas stations is not in place, and the environmental sanitation and toilet management of gas stations are ups and downs, often repeated, and no long-term management mechanism has been formed, which has become a difficult point in gas station management.

Third, according to the relevant regulations on energy saving and consumption reduction, there is a big gap in the payment standards of gas station electricity charges, which makes it difficult to ensure the lighting requirements of gas stations and affects the brand image of Sinopec.

3. Financial management:

First, employees in individual gas stations have a weak sense of safety, lack of understanding and implementation of the regulations on the management of coin-operated safes, and there are problems such as the refueling personnel's coin-operated failure to meet the regulations, and the key of coin-operated safes is not set separately as required.

Second, there is the phenomenon of signing the manual account table of gas station on behalf of others, which leads to the failure of relevant incompatible positions to play their due role in supervision and supervision.

Third, according to the requirements, the district manager should review one-third of the business of the card-issuing outlets and the business with a single recharge of 1 10,000 yuan or more every month. Combined with the actual situation of the district manager's work, it is difficult to be energetic and the management is not in place.

Fourth, the card issuer's improper operation or system instability have caused problems such as doubling the deposit of the fuel card and overdraft of the card account. The system query lags behind, so it is difficult to monitor it in place.

4, safety management:

First, some gas stations have weak safety awareness, the responsibility system for production safety has not been effectively implemented, safety training is insufficient, and safety precautions are not implemented in place. Individual employees turn a blind eye to some safety problems, and the joint defense activities with neighboring units have not really been carried out, and daily inspections and weekly inspections are a mere formality.

Second, at present, the lightning protection and anti-static detection of gas station sheds and oil tanks, and the anti-static wiring detection of tankers, refueling hoses and oil unloading sites have not received enough attention and have not been implemented as required.

5. Quantity of quality management:

First, gas stations pay attention to quantity acceptance in the process of oil product acceptance, and pay insufficient attention to the appearance and sensory quality inspection of oil products.

Second, some gas stations are affected by many factors, such as foundation subsidence and tank deformation. And the oil tank table is quite different from the actual situation, so the measured data can not correctly reflect the number of oil tanks.

6, equipment management:

First, the facilities and equipment of pre-purchasing station and leasing station are not perfect, and the oil tanks and pipelines are not up to standard, and the oil tanks and manholes are not up to standard.

Second, insufficient attention has been paid to the configuration of business auxiliary facilities and safety auxiliary facilities. Most gas stations are not equipped with liquid level meters, management and safety monitoring facilities, which makes the daily operation and management of gas stations more difficult and labor intensive, and also brings greater difficulties to the detection of cases of oil theft, money theft and robbery in gas stations.

Second, the foothold and main problems of rectification

Judging from the problems existing in the above-mentioned gas station management, there are still deep-seated problems such as imperfect system and mechanism, lack of management system, insufficient investment in expenses, and insufficient supervision and training, specifically:

(A) the income of grass-roots employees is low, and the overall quality is not high.

First, the sales volume of a single gas station is low. According to the quota standard, there are few people, and there are many jobs for one person, and some jobs are lacking. Common ones are stationmaster and surveyor, deputy stationmaster and bookkeeper, and lack of billing (cashier) personnel. Second, the staff is tense, and the objectives and tasks are constantly increasing, which leads to long working hours and high labor intensity. In addition, at present, the working environment of gas stations is poor, the income is low, the employee turnover rate is high, excellent employees can not stay, and high-quality employees can not be recruited. Third, affected by the overall quality of employees, the stationmaster's reserve is insufficient. At present, the age structure of webmasters is too large, and the overall management level of new webmasters is not high, so it is difficult to implement the service and management of gas stations.

(two) the system reform has not yet been put in place, and the responsibility is not clearly defined.

First, at present, the county company system reform is under way, but it has not yet been put in place. There are too many responsibilities and management responsibilities in the retail sector. The responsibilities of various functional departments and professional lines of provincial and municipal companies have not been redefined, and the management work is unbalanced. The professional management of gas stations has not yet been formed, the work style is not solid, and there is a lack of awareness of serving the grassroots and serving the front line. Second, the county company personnel are not fully distributed according to their posts, and the county company (district) manager entrusts them with too many functions and responsibilities, which makes it difficult to implement the "4+ 1" working method of gas stations.

(3) The gas station management system is complex and the working standards need to be unified. The gas station process involves all aspects of management, and all levels and departments have many related file systems. In addition, there are frequent oral examinations at all levels and majors, and there are many standards for inspection and rectification. It is difficult for employees to accurately grasp their job responsibilities and workflow, and it is difficult to highlight management priorities.

(4) The supervision and management system is not perfect, the implementation of rectification is not in place, the supervision system is not perfect, the responsibility system is not formed step by step, and the supervision effect is not ideal. A perfect full-time inspector team has not been established, and the professional level and skills of inspectors can not meet the needs of current supervision work. There are many gas stations, long lines and wide areas, and the existing problems involve all functional departments of the company, so it is difficult to implement the rectification.

(5) The training lacks systematization and normalization, and the long-term mechanism has not been established. At present, a four-level training system has been initially established at the provincial, municipal, county and station levels. In recent years, attention has been paid to the training of safety-related qualification certification, and the retail department, county company managers and individual webmasters have been trained accordingly. However, the management process of gas stations involves a wide range and many levels, and the staff of gas stations change frequently, and the training of business skills such as refueling personnel, card issuers and bookkeeping personnel is still not systematic.

Third, suggestions to improve the management of gas stations

(A) improve employee income, improve the overall quality of employees.

First, constantly improve the overall income level of employees, care about the lives of front-line employees, improve the living conditions and business environment of gas station employees, so that gas station employees have a strong sense of honor and pride in Sinopec, and enhance their centripetal force and loyalty to the enterprise. The second is to establish and constantly improve the recruitment system of gas station employees, raise the recruitment threshold, and effectively improve the overall quality of gas station employees, which is a virtuous circle. The third is to enrich outstanding talents into the reserve team of gas stations. Open up employee promotion channels, and then improve the overall management level of gas stations.

(2) Deepen the system reform and clarify the responsibilities of various departments.

Further deepen the system reform, combine with the management process of gas stations, do a good job in defining the work orientation and responsibilities of the company's management departments under the new system, form a pattern of grasping and managing gas stations, daring to grasp and manage gas stations, and dare to be a villain, further improve the work style of the organs, comprehensively establish the awareness of going deep into the grassroots and serving the grassroots, and actively advocate the management concept of "leading and serving employees, serving the grassroots, serving customers and serving retail for all".

(3) unify system standards and speed up standardization construction.

Sort out the gas station operation and management system, refine and standardize it according to the gas station workflow, unify the system standards, and establish standardized work manuals for gas station personnel management, on-site management, account management, fund management, safety management, equipment management, quality management, toilet management and other operational links to guide all post personnel to do their jobs according to the standards.

(4) Improve the supervision system and strengthen the implementation of rectification.

First, establish and improve the supervision system, according to the step-by-step responsibility system, check the first level and implement it layer by layer to ensure the effective implementation of the supervision effect. The second is to set up an independent inspection department, establish a comprehensive full-time inspection team, constantly improve inspection skills and professional level, and give play to the role of inspection team in comprehensively improving management. Third, in view of the problems found in the inspection, in-depth analysis, find out the crux, follow up the rectification, ensure the actual effect, implement the accountability, investigate the responsibility, mainly help solve the problem, oppose the penalty escrow, and comprehensively improve the management level of gas stations.

(5) Strengthen training and establish a long-term training mechanism.

First, establish and improve a scientific, standardized and institutionalized training implementation guarantee system, develop efficient and standardized training courses, train high-quality lecturers, and establish a smooth training management system and operation mechanism. The second is to build a mechanism linking the training effect with salary incentives and career development, and closely combine the training results with the selection, training and use of employees to effectively improve the management level of gas stations. Third, make full use of existing training bases, do a good job in diversified and hierarchical systematic training, and strengthen the cultivation and construction of reserve talents.

(six) increase investment to ensure the safe and efficient operation of equipment and facilities. First, increase the investment in gas station equipment, establish a regular renewal system for tankers and control equipment, grasp the intrinsic safety of equipment from the source, and promote the steady improvement of equipment modernization and standardized management. The second is to increase the investment in auxiliary management facilities such as gas station level gauge and monitoring, and on the basis of promoting the modernization of gas station management, continuously reduce the labor intensity of employees, at the same time strengthen the safety precautions of gas stations and create a safe working environment. The third is to increase the investment in maintenance costs, do a good job in the management of hidden dangers in gas stations and the maintenance of equipment and facilities, extend the service life of equipment by relying on refined management, and promote the safe and efficient operation of equipment and facilities.