Personal Monthly Summary Template for Jewelry Salesman 1
During this short training day, I also learned some knowledge. Although I haven't been in this jewelry industry for a long time, I gradually began to like this industry. Only when I like it can I do better, right? Teacher Zhou is right. This is a personal promotion. If the brand wants to develop, it will develop to a higher level, so we need to study hard to achieve this effect.
I am very happy to come to this place, and I have met many colleagues and sisters. It is a kind of fate to come here. I hope I can do this job well with you. Wherever I go, since I have chosen this job, I will be responsible for it.
First of all, as a shopping guide, you should be able to fully understand all the goods in the store. Sales is also an art, which can exercise a person's will. As a jewelry salesman, we should pay attention to language skills and let customers buy satisfactory jewelry. I can't say that I know it very well, but I will try my best to explain it to customers and let them choose better and more satisfactory products. Now the market is very competitive, so we should' deliver' ourselves with the best service attitude, so that buyers who can come in and buy can feel the warmth and atmosphere here, so that they can clearly understand the consumption and buy the agreed styles.
I was not very professional about diamonds before, but I vaguely knew a little. After listening to the class, I suddenly feel that diamonds are rich and artistic, and it is incredible to compare the love between people to be so pure. When I didn't come into contact with this business, I only knew it was diamonds. In fact, there is a lot of knowledge in it, which needs me to learn slowly and actively through newspapers, magazines and online books.
This is my understanding in the training:
1, welcome customers with a good mental state.
When a customer enters or is about to enter the store, he/she immediately stands up politely and greets the customer with a smile, no matter what he/she does, so it is also a courtesy to the customer. When he/she sees your smile, you can give him a relaxed shopping mood.
Step 2 show jewelry
Many customers just look at it with a shopping mentality. As shop assistants, we should introduce jewelry to them. The more customers know about jewelry, the more satisfied they will be after buying it. Even if they read it, they should do our duty. Not buying this time doesn't mean not buying next time. He didn't mean that relatives and friends wouldn't buy it. We can't judge a book by its cover.
3. Promote transactions
There are generally tens of thousands of jewels, which is also a relatively large expenditure. When some people are hesitant, they often worry about this and that before the final transaction. We must make a decision for him and promote his intentions. Otherwise, if he looks around again, he may never come back. In this case, one order will be sold less. That step is a pity.
4. After-sales service
When the customer decides to buy and pay, our work is not over. The most important thing is to introduce the knowledge of wearing and maintenance to the customer in detail. For example, diamonds are light and oily, so try to take them off when doing housework, and don't put them with other jewelry when not wearing them. And customers will feel more comfortable after listening to some blessings.
5. Shortcomings in the work and the direction of efforts
After training, although there is some progress, there are still some shortcomings. As long as I have an enterprising heart, I believe I will do well and make greater contributions to the development of the company. About how to sell more jewelry, how to treat guests, and how to better improve their business level. These all need to be practiced slowly in the future. Finally, I wish the company better and better!
Generally speaking, there is still a lot of room for improvement, but there is only one goal to make me perform better. Thank you again, Miss Zhou.
Personal monthly summary template of jewelry sales personnel 2
I have worked in the company for almost a year. This year, with the help of my colleagues and the company, I slowly stepped into the door of the jewelry industry from a layman. Jewelry was noble and mysterious in my previous impression. In the process of working in the company, I gradually became familiar with these jewels and regarded them as a real part of my career.
As far as personal professionalism is concerned, I really learned a lot this year. The more you know, the more you feel the need to deepen your study. When I first entered the business, I thought it would be great to know what diamonds are and what platinum is. But with the in-depth understanding of the industry, I deeply feel that I need to know more professional knowledge, such as the hottest jade, a lot of gold sold, and other colored gems and so on.
In terms of personal performance, I am responsible to say that I am not satisfied with the sales situation this year, the sales volume is not ideal, and the time for customers to come to the counter is short. In this store, although we occupied an ideal position, we did not produce good results. For this, I have always been like a boulder. On the one hand, we are under great pressure and feel that we have failed the expectations of the company.
The performance of objective analysis is poor, and I have summarized three aspects:
On the one hand, our professionalism needs to be improved. The professionalism mentioned here mainly refers to professional knowledge, sales ability and work enthusiasm. I have to admit that I am not good enough in this field and I am very enthusiastic about sales, but my professional knowledge and professional sales ability of jewelry must be improved. Here, I sincerely hope that the company will give us more opportunities to improve our learning in the new year, which will not only increase our sales ability and enthusiasm, but also increase our sense of belonging to the company.
On the other hand, the display of commodities is not absolutely perfect with the display of main commodities and auxiliary commodities. I think our props are intact, mainly in the layout. The position that customers can easily see and the effect of standing outside the counter should be more coordinated with our main displayed goods. I also hope that the company can give us professional help and help us improve the counter display.
Third, the product structure, the number of products on the jewelry counter of this brand is not enough, and the other is not exquisite enough. There are many loopholes in the product structure, which will cause two serious problems. One is that most of the time, customers can't directly choose the products they need on the counter, and we need to spend more time to guide customers to go in other directions, but this is obviously circuitous and the effect is not good. Another problem is that the display of the counter and the display cabinets behind it will be sparse, which will make our counter ugly. So I hope the company can make some adjustments and enrich its products. Of course, it doesn't mean that the goods must be complete. I think it can get twice the result with half the effort to make correct adjustments to the mainstream commodities in this market.
The above three aspects are the main reasons for my poor performance this year. In short, sales should be customer-centric. After all, the competition between shops and the surrounding environment is fierce. Only by serving customers as well as possible can we establish our own customer circle and have a benign and lasting performance.
We should see that the potential of the store is huge, and our position is not bad, occupying two sides and a corner. If we can make a good adjustment at the main level, then I still have great confidence in our performance in the new year.
In the new year, I will definitely put more enthusiasm into sales, and I will also feed back the information to the company in time. I hope the company can point out my shortcomings in time and give me help and improvement.
I hope that in the new year, the company's performance will be better, and the business of this brand of jewelry counters will have a qualitative breakthrough.
Personal Monthly Summary Template of Jewelry Salesperson 3
Time flies, half a year has passed in a blink of an eye. Looking back on the work of our security team in Yangzhou International Jewelry City for half a year, we can say that we have gained a lot, benefited a lot and learned a lot, but there are also many problems. In order to do a better job in the future, according to the requirements of the leaders, the work of the security team in the past six months is summarized as follows:
I. Work in the first half of the year
He began to be on duty on October 9th, 65438/kloc-0 this year. As we are a newly formed team, working in a large international enterprise like Yangzhou Jewelry City is of great responsibility and pressure. In order to complete our task with good quality and quantity, we focused on three tasks in the first half of the year.
The first is to grasp team building.
Excellent team is an important guarantee for doing a good job. Since the establishment of the security team, we have adhered to the "two-handed approach" in team building: one hand focusing on staffing and the other on quality improvement. In terms of staffing, we recruited 2 1 student players from Jiangxi Police Academy. At the same time, we also pay attention to recruiting excellent players from military veterans. Through half a year's efforts, the number of our team has increased from 7 at the beginning to 39 now, which is five times that of the original. In team building, we combine "horse racing", "horse racing", "horse training" and "horse raising". While introducing players through multiple channels, we attach great importance to the improvement of the overall quality of players. After each new team member comes in, we should organize a safety professional quality training for half a month. At the same time, we also specially invite experts from Yangzhou Fire Brigade to teach the team members fire knowledge and skills, so that the team members can master the basic skills as soon as possible and meet the post requirements. After the team members take up their posts, we also insist on skills training two days a week, rain or shine, hot and cold, and constantly improve the professional quality of the team members.
Over the past six months, our security team has become a team that can pull out, fight loudly, have strong execution and combat effectiveness, and can complete the task well.
The second is to grasp the system construction.
The key to an orderly and fruitful work is to rely on a scientific and applicable system to ensure that "there is no Fiona Fang without rules". After the formation of the team, we introduced a set of strict and practical systems of duty, succession, study and training, implemented paramilitary management for the team, standardized everyone's behavior with the system, and ensured the completion of work tasks with the system. For example, the team members on duty must arrive at their posts 15 minutes in advance for handover; Team members must March in procession to and from work, fully demonstrating the quality and charm of soldiers.
Third, pay attention to ideological construction.
Because our players come from different places and positions, their comprehensive qualities, personalities and hobbies are different. More importantly, they are all just in their early twenties and full of blood, which is not only the need of our security work, but also the need to pay attention to in our daily work and life. Young people have great plasticity and variability. Therefore, in the team building work, we should carry out ideological and moral construction throughout and persevere. In terms of working methods, according to different players and different situations, we should flexibly insert ideological education into class meetings and business meetings instead of training, talk with players individually, carry out typical case education, hold flag-raising ceremonies and other forms to flexibly implement ideological and moral education. For example, we seized the story of Comrade Lei Ming saving lives in the rain and finding money, and organized all the team members to start "Where is the value of people?" "How to be a politically qualified and professionally competent security guard?" In the discussion of "I think a qualified safety monitor should be ……", every team member can write a profound and valuable experience article on the basis of study and discussion, and most team members can put their learning experience into concrete actions. For the problems and mistakes in the work, it is required to report them in time. If there are mistakes, they must be corrected. If there are mistakes, they must learn from them, cheer up and improve their work.
Various forms of ideological and moral education have achieved practical results. No matter at work or in daily life,
Our team has a gratifying situation of "three more and three noes". Namely: more active work, less passive response; There are many hardships in doing things, no bargaining; Many people do good deeds, but few break the law.
Four, half a year's work experience
Over the past six months, we have made a lot of achievements in our work, study and life, and we have also been trained and improved, which can be said to have benefited a lot. Mainly benefited from the following aspects:
First, thanks to the correct leadership and careful care of company leaders.
First of all, as a leader, Director Zhang can walk ahead in all work, setting an example for the majority of players and increasing their enthusiasm and confidence. At the same time, Zhang, Li and other leaders visited the security team members many times, telling them about the situation, requirements, security business and property management knowledge, which greatly encouraged the team members; More importantly, every major event, leaders like Zhang can come to the scene to organize and direct. All this is an important guarantee for our security team to complete the task well.
The second is to benefit from innovation at work.
Thank you very much for giving me this opportunity to participate in this Shenzhen International Jewelry Fair. I feel a lot. While broadening my horizons, it also brought me a lot of thoughts on the future development of precious metals market. I summarize as follows:
First of all, I think it is necessary to reorganize our industry. In the precious metal industry, what factors can most impress customers to buy our products? What can make us competitive and compete with our competitors for more customers? I think it's unique design and exquisite production technology.
In this jewelry exhibition, beautifully designed styles are always the most direct and important factor to attract customers. So this is also the trend to promote the development of the jewelry industry. Constantly changing styles to meet the changing needs of customers. Many internationally renowned brands are doing well. Can the design of our precious metal products draw lessons from the design of jewelry? Gold and silver are valuable, but good design is priceless. At present, there are some problems in precious metal industry, such as single product theme, mutual imitation of design and lack of design innovation. In fact, the products closest to real life can meet the essential needs of customers.
Secondly, the process quality of the product. I think we can learn from Swarovski to make precious metal products. The raw materials of his products are all artificial crystals, and the cost of raw materials is very low, but the process requirements are very high. In this way, although the production cost is high, the cost of raw materials is low, which reduces the cost and improves the profit as a whole. Because the materials of precious metal products are basically the same, if we achieve first-class process quality, although this will increase our cost, it will also increase the core competitiveness of our products.
From the customer's point of view, most customers buy precious metal products and coins for gifts, and some coins are collected by enthusiasts. This also determines the market positioning of our products. Giving or receiving gifts requires a lot of money, and it is not a necessity. How to increase the purchasing power demand of the market, then we need to meet the customer's demand for precious metals preservation, appreciation and rapid circulation.
Third, scarcity is the most valuable thing. Our unique product design and limited products will enhance the scarcity and uniqueness of our products, make customers feel proud after buying them, and will not worry about the special flooding of products, which not only enhances the product image, but also reduces our costs.
Fourth, the purchase of precious metal coins is essentially a collection, investment and transaction. So we should pay more attention to the post-service of product sales. We can establish a perfect third-party trading platform (UL Treasury) for our customers through our own advantages. Mobile Internet is the trend of future development. If we take the lead in establishing a third-party trading platform through the Internet, I believe that China coins will have greater market potential in the future.
These are my personal thoughts, and there may be some immature places.
Personal Monthly Summary Template for Jewelry Salesperson 4
Time flies, and in a blink of an eye, we bid farewell to our busy work for 20 years. Sales is an art. As a jewelry salesman, we should always pay attention to language skills so that customers can buy satisfactory jewelry. Let's summarize several aspects that should be paid attention to in sales:
1, welcome customers with a good mental state.
Compared with other commodities, there are fewer people selling jewelry, and jewelry salesmen are often bored. If it is a specialty store, it should give a good environment and atmosphere to the sales staff, such as playing some light music and some professional magazines. There is no need to stand upright for a long time without customers entering the store. When the customer enters or is ready to enter the store, stand up politely and greet the customer with a smile. They can also give some greetings, such as "hello"! "Welcome".
2. Receive customers in time
When the customer walks to your counter, you should smile at the customer and say hello to him, but don't approach the customer too early. You should create a relaxed shopping environment for customers as much as possible. When a customer stops at the counter and pays attention to an ornament, you should approach the customer gently. I suggest you don't stand in front of customers. A good position is in front of customers. This can not only reduce the pressure that may be brought by face-to-face, but also facilitate the conversation of customers, because speaking with a side face is much more labor-saving than talking with your face up, and it is also a respect for customers.
3, fully display jewelry
Because most customers lack jewelry knowledge, it is very important for salespeople to show jewelry. Many salespeople mechanically open the counter when a customer asks for a piece of jewelry, and then give it to the customer to praise the style separately. In fact, when you start to take out diamond jewelry, you should first describe the diamond cutting. You should keep swinging the diamond jewelry with your hands and move your mouth manually, so that customers may imitate your actions to observe the diamond and ask what is "Belgian cutting" and "fire"
4. Take the opportunity of customers' questions to introduce jewelry knowledge as much as possible.
The more customers know about jewelry, the more satisfied they will be after buying it. When a lady wears a newly bought diamond ring to work, she always wants to attract the attention of her colleagues. When others see this diamond ring, she will talk about her understanding of diamonds and fully enjoy the spirit of owning a diamond. At the same time, she is advertising for you. As the saying goes; "Satisfied customers are the best advertisements", "The most influential advertisements are the people around you".
5. Guide consumers out of the purchase misunderstanding, foster strengths and avoid weaknesses, and skillfully explain the quality of diamonds.
Due to the misleading of some marketing units, many consumers demand that the origin of diamonds is South Africa and the purity is VVS, which is very good. When encountering such a problem, the salesperson can neither simply say no nor irresponsibly say yes. For example, when a customer asks if there are any South African diamonds, we can say yes first (otherwise the customer may turn around and leave), and then tell the consumer that the quality of diamonds is actually measured by 4C standard. South Africa produces a lot, not all diamonds are good, and most diamonds in the world are mixed by De Beers. Let's say our diamonds come from De Beers.
6. Promote transactions
Because the value of jewelry is relatively high, it is not a small expense for customers. Therefore, before the final transaction, they are often stressed, depressed, indecisive, or even temporarily placed, saying "look again" may never come back. This requires salespeople to take distracting methods to reduce the pressure on customers, such as talking about jewelry fashion to colleagues or customers' peers, and taking out several grades of jewelry boxes for customers to choose from.
7. Summarize the sales process and experience
Analyze and classify customers and reflect special problems in time. Communicate with colleagues, find shortcomings, help each other and improve together.
Finally, I would like to talk about professional ethics, that is, to be honest, and it is strictly forbidden to practice fraud, confuse the fake with the real, and shoddy the bad behavior. To treat customers as relatives, only in this way can we treat customers sincerely.
Personal Monthly Summary Template of Jewelry Salesperson 5
Time flies, and in a blink of an eye, we said goodbye for 20 years. Looking back on the work in 20-2000, I have many feelings. This year, with the unremitting efforts and persistence of all the staff, we basically completed the task. Specifically divided into the following aspects:
1, improve service quality.
First of all, we think that the company's' service quality' is far from enough, so at the beginning of the year, we set up a floor part-time duty manager, headed by a floor director, to cooperate with us in checking the daily behavior norms of employees on all floors, thus strengthening the strength in store inspection.
In the second quarter of this year, the service office led the commodity department to carry out team building. Taking each area of the commodity department as a unit, the construction is carried out from the aspects of customer complaints, shift change of foreman, daily assessment of shopping guides, etc., and mutual inspection of stores and self-inspection of departments are implemented. The service office leads the team to conduct joint on-site inspection twice or three times a week, and issues a notice of rectification of on-site inspection according to the results (participants are service office personnel, department foreman, director and floor duty manager). On-site management will be implemented step by step, with hierarchical management (service office level → department level of various commodity departments → squad leader level → departmental cadres are responsible for on-site management of their own departments, and problems can be handled in time, which is more conducive to management effect from the aspects of employee acceptance and cooperation. Establish store manager training system and track sales.
In the third quarter, the Service Office replaced the service quality tracking cards of all staff and established service management files for all staff. For employees who violate discipline for more than 6 times in the whole year, we will suspend their qualifications, conduct training and re-apply for employment procedures, so that all employees can establish a sense of crisis and improve the service quality in an all-round way, thus creating the best service environment. So far, more than 4,000 service quality tracking cards have been replaced and distributed. Before the celebration, we also launched the service slogan of "I smile, I lead" among employees, and organized the production of employee smile service cards, which were distributed to all employees to wear. In this way, all employees smile at every customer and keep Guofang Parkson's smile at customers.
In August, in order to further improve the service quality and establish employees' service awareness, 44 service star candidates were also launched, which played a role in showing everything from point to area.
2. Receiving and handling customer complaints.
During this year, we have used departmental regular meetings or communication meetings, special training and other forms for many times to train floor managers in terms of company return and exchange regulations, complaint handling skills, fine case analysis, etc., focusing on standardizing their own reception forms and services, so as to standardize complaints, reception etiquette, reception process, implementation of treatment results, floor reception and records. In August this year, the company arranged for me to train the front-line foreman's complaint skills. After careful preparation, I took out the art of handling customer complaints, which was well received by the grassroots management. Through this training, the ability of grass-roots managers to handle complaints has been improved.
3. The scope of personnel management inspection is comprehensive and institutionalized.
Bring the management of second-line and first-line employees into the synchronous track of daily supervision and management. In accordance with the company's relevant rules and regulations, treat cadres equally, strictly implement them, be fair and just, do not favor one over the other, achieve transparent supervision and inspection, standardize management, and put an end to the problem of different implementation standards. We have also formulated a rectification notice to rectify the problems found in time, which has greatly improved some of our work. Moreover, we have stepped up the inspection of on-the-job cadres, from twice a day to four or six times, so that managers in various departments have a sense of self-discipline.
4. In the five major supermarkets, the inspection system is strict, and it is proposed that the inspection focus should be on the floor.
Daily inspection site, the service room manager on duty should be diligent. Timely feedback and communication with the department on the problems found, issue rectification notices, propose rectification deadlines, and check and follow up, so that all kinds of problems found can be solved in time (but some problems have not been implemented, mainly hardware problems, and we will follow up through on-the-spot inspection notices), and put an end to the passive situation of talking but not doing.
5, silver shop work.
In the specific work, the service office cooperated in personnel recruitment and training according to the unified arrangement of the company. I taught the course of business service specification, which lasted more than 20 class hours and completed the training task on time. Secondly, we also trained the service desk staff and changed the service concept. What customers need is what we have to do. Always handle problems with customer satisfaction and provide customers with the service of "as good as you want".
6. Actively cooperate with the company to complete various tasks.
From participants, executors, planners to organizers, there are duty managers in service offices everywhere in the company's large-scale activities, who can complete all the work put forward by the company in a timely, comprehensive and quality-guaranteed manner, and have achieved certain results, which have been recognized and affirmed by company leaders and human resources leaders.
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