Questioning skills: (1) heuristic questioning; (2) Visiting and inquiring; (3) Concluding inquiry. Listening skills: (1) Active listening; (2) Listen attentively.
Conversation skills: (1) Pay attention to intonation and tone; (2) Explain the interviewees' words in their own words, so that they feel that they really understand all the ideas of the other party (this is very important); (3) There will be many topics in every interview, but not every topic is main. It is necessary to use statistical methods to count specific data, properly classify opinion cards and interview data, and grade them according to the number of times to facilitate statistics.
It is necessary to create a harmonious atmosphere by asking questions and narrow the distance with the interviewee. The interviewees vary widely, some are easy to arouse emotions, while others are very blunt. At this time, you can close the distance by chatting at home.
Interview introduction:
Interview is a common method for management consulting to obtain information. Consultants can get important subjective questions of the client organization through contact and conversation with all kinds of people in the client organization, and respondents also feel that they are contributing to the project. The interview process is a time-consuming process, which needs ingenious and comprehensive construction. Be fully prepared before the interview, including material preparation and mental preparation. It is also one of the important styles of applied writing research.
Typical question:
1, who wants to know this?
2. What do you want to know?
3. Why do you want to know about these situations?
4. Why do you want to know these things from me?
These opinions should be the leaders' opinions, not mine.
6. Is it risky for me?
7. Will I benefit from it?