Effective management skills of head nurses 1 key assumptions of management skills
There must be one in the head nurse's heart? Key assumptions? Most people want to do their jobs well. According to management statistics, more than 85% of nurses want to do their jobs well. Therefore, the head nurse should trust them, unite with them and rely on them to do a good job of nursing in this department. This is a key assumption that a head nurse must have to lead her subordinates to do a good job.
No matter how strong and enthusiastic the head nurse is, she can't do it well without relying on the collective strength. As a head nurse, there is no such idea in my heart? Key assumptions? However, it is difficult to carry out clinical management smoothly by treating subordinates with narrow psychology, distrusting subordinates and being wary everywhere.
2 practical application of management skills
2. 1 exemplary role:
The head nurse should be? Quality first? A demonstrator of standardized operation. Head nurses are the first-line nursing managers in clinical practice, and often practice in front of subordinates. Every operation has a demonstration role, and she must be skilled and strict. A qualified head nurse must be good at learning and mastering a series of clinical examination, diagnosis, treatment and nursing methods and the application of new medical nursing equipment, leading general practitioners to strengthen the study of new nursing theories, new knowledge and new technologies, and actively carry out nursing research.
2.2 inspire self-confidence:
The head nurse should give active guidance to the subordinate nurses, find out everyone's advantages, give full play to everyone's specialties, establish nurses' self-confidence, and let them face the nursing work confidently.
2.3 Training ability:
Head nurses should attach importance to the ability training of nurses (especially new nurses), guide them to participate in clinical nursing operation and cultivate their operational ability on the basis of basic nursing knowledge training. At the same time, we should also guide them to communicate with patients more and understand the basic skills of getting along with patients.
2.4 Involve them in:
No matter in daily work or the application of new technology, the head nurse should involve the subordinate nurses as much as possible. As long as the nurses actively participate and make clear the significance, methods and respective responsibilities of each work, they can complete each work better and more smoothly.
2.5 Education and further study:
Nurses engaged in clinical work in schools at all levels still need on-the-job education with the development of practical work. We should strive for opportunities for subordinates to participate in various kinds of education and further study, accept new ideas, master new technologies, understand new trends, and improve their quality and ability.
2.6 team spirit:
In practical work, head nurses often pay more attention to the role of some business backbones, always thinking that a few generals can do it well. It is effective for head nurses to rely on a few backbones in a certain time range. But in the long run, this practice will bring more negative effects. It will make people feel that the head nurse is biased and unfair to the nurses. In the long run, the relationship within the department will be unbalanced, and the work difficulty of the head nurse will be greatly increased. It is a qualified and mature performance of a head nurse to carry forward team spirit and create good interpersonal relationship and harmonious working environment.
2.7 Thank you in person:
Psychologically speaking, the deepest desire of human beings is to be appreciated, and everyone's work wants to be recognized. The head nurse's positive evaluation of nurses' work will greatly satisfy nurses psychologically. After the nurse has done a good job, the head nurse must express her gratitude in person while fully recognizing it. The gratitude of head nurses is helpful to stimulate nurses' sense of value and honor, and further improve their work enthusiasm. Don't criticize the incorrect behavior of nurses in public, but adopt the method of individual heart-to-heart, point out their problems and give correct guidance. In the future, what the nurse did right should be affirmed in time and encouraged openly. A head nurse learns to thank nurses face to face, which embodies the humanistic quality of head nurses.
2.8 Authorization:
The head nurse is the nursing leader of a ward and has certain advantages and treatment rights. As long as the head nurse is in the post, the nursing business in the ward will be handled by the head nurse. In fact, the head nurse has a lot of activities to go out after leaving her job. Moreover, the nursing work in the ward is full-time, and sudden rescue incidents often occur, while the head nurse's working hours are limited. Most clinical nursing work is done when the head nurse is not in the post. Head nurses must fully trust nurses, learn to entrust and authorize, and often entrust the decision-making power of clinical work to nurses, so that nurses can participate in management and enhance their sense of ownership. When entrusting authorization, it is necessary to explain things clearly, point out difficulties and set reference values, so that nurses can have a sense of direction when dealing with problems. After accepting the entrustment, the nurse may make mistakes. At this time, the head nurse should stand up and take responsibility, never blame the nurses, and let the nurses who make mistakes have the opportunity to continue exercising. Nurses have a sense of ownership and the ability to solve problems independently, and the nursing work in the ward will go smoothly.
3 the application of management skills in quality management
3. 1 Quality first:
In clinical nursing management, the head nurse must establish? Quality first? It seems that the brain has professional ethics, nursing safety and legal awareness [3]. Because the quality of nursing is related to the health of patients, the head nurse should always take the quality of nursing as the top priority in nursing management, strictly follow the standardized nursing requirements, strictly implement the nursing core system, and eliminate all potential safety hazards. If a major nursing quality accident occurs in the ward, resulting in loss of life and health, then this is the biggest failure of the head nurse.
3.2 Patient satisfaction:
Patients have the most right to judge the quality of clinical nursing work, and patient satisfaction is an important indicator of nursing work. Head nurses should always listen to patients' opinions, always pay attention to patients' existing and potential needs and satisfaction with existing services, so as to continuously improve nursing measures, and finally meet and exceed patients' expectations, gain patients' trust, and gain patients' understanding and cooperation.
3.3 Nurse participation:
A lot of work of the head nurse will involve nurses. The more nurses who participate in the work of head nurses, the deeper the public's understanding of head nurses, the greater their support for the work of head nurses, which is also conducive to the improvement of nursing quality.
3.4 Improvement measures:
For all kinds of problems in nursing work, the head nurse will discuss with the nurses and formulate improvement measures until the improvement measures are implemented. You can also let the nurses draw up their own improvement measures, and the head nurse will assist in their implementation.
3.5 Reward and recognition:
After the implementation of the improvement measures, when nurses make progress in their work, or when nurses find the signs of accidents in time and stop them, the head nurse should give public praise, report to the superior management department and request the encouragement and approval of the superior leadership.
The level of nursing management directly affects the quality and efficiency of nursing in hospitals [4]. Nursing management level is an important embodiment of hospital management. With the progress of medicine and the improvement of nurses' educational level, the requirements of society for nursing work are getting higher and higher. How to meet new challenges with new ideas and methods for head nurses under the new situation is an important topic worthy of discussion.