The work of shop assistants is highly repetitive, and many people feel that they are hidden and can't see tangible results. Actually, this job is very interesting. The following is a summary of the personal work of the staff in the business hall that I share with you. Welcome to reading.
Summary of personal work of employees in business hall I
Some people say that the work of a shop assistant is boring, but I say that the work of a shop assistant is sacred and I love it. It is the eternal pursuit of China Mobile to create an infinite communication world, provide a brand-new way of life, and let everyone enjoy happiness, and the service of business window is the bridge and link to contact customers. Kind greetings and sweet smiles have brought us closer to our customers. At work, I am in line with the enterprise? Communication begins with the heart? Our service concept, warmly and sincerely receive every customer, make customers happy and satisfied, and let them really enjoy our high-quality and efficient service.
With the rapid development of communication industry, the market competition is becoming more and more fierce. Some customers focus on immediate interests and frequently change their numbers and cards. I see it in my eyes and I am anxious in my heart. I want to know that each of our cards has a cost. If we lose a customer, we lose a sum of income and a trust. In order to retain users as much as possible, I patiently explain our brand advantages, network advantages and word-of-mouth advantages, and actively promote new business. Some customers kept their original numbers and left with satisfaction under my patient and meticulous explanation. But some customers don't listen to your explanation at all, yelling at you and swearing. My wronged tears swirled in my eyes, but I held back to prevent them from falling. I don't think I'm wronged at all. As long as it doesn't harm the interests of our company, what's wrong with users venting? Working round and round every day, such things often happen, but I always remember the service tenet of our company: the pursuit of customer satisfaction? I built a heart-to-heart bridge with my sincerity and sincerity.
Today, as China moves towards an information society, mobile phones have become more and more important communication tools for people. It can not only meet people's practical needs for language communication, but also meet people's needs for entertainment, leisure, business and study. This requires our sales staff not only to have a solid business foundation, but also to understand the needs of customers, feedback information to the company in time, and meet their higher-level needs according to their needs. To this end, I often read the information about * *, understand the new situation and grasp the new trends. When the business is not busy, I also communicate with customers, solicit their opinions and suggestions, and give feedback to the company in time.
I know, I have been in business for a short time. Although I work hard, I still have many shortcomings. If I succeed in this competition, I will work harder in the future, because I love this job and love my job, which is my lifelong pursuit without regrets; If I fail in the competition, I can only say that I am still far from an excellent salesperson. Even if I leave the company, I will still care about the development of my career, because this blue sky brings me unlimited dreams.
Personal work summary of business hall employees II
China Unicom is the largest telecom operator in China. It has been six years since I came to Unicom, and now I have fully integrated into the company's big family through the care of leaders, the help of colleagues and my own efforts and adjustments. At the same time, I have a deep understanding of the company's organizational structure and workflow. At the same time, I also have some experiences and ideas. I want to take this opportunity to talk about:
I like this job, it makes me find myself friendly, not afraid of contact with people, and strong pressure resistance. At work, I seem to be doing a different job. The secret is that I keep interested in the company and work.
My job is mainly to communicate directly with customers face to face. That is to help customers use Unicom's services smoothly. Unicom's customers are widely distributed in all walks of life, and even state organs, such as the State Taxation Bureau and the Industrial and Commercial Bureau. I made many friends and shared different experiences with people from different industries, which became another pleasure in my work.
Sales staff's work content is highly repetitive. Many people think it is hidden and can't see tangible results, but I think this job is very interesting, and its happiness and pain come from customers. When watching TV, watching movies and studying, it seems that everything is clear from right to wrong, black and white. However, I often can't make it clear in the face of customers' reactions, so I have to calmly face their emotional complaints and even abusive words.
At first, I often felt that China Unicom was not run by my family and the customers were not smooth. Why are you cursing me? The unreasonable reaction of customers often makes me feel depressed. But at the same time, I also have unspeakable joy. I remember in my second week as a shop assistant, a customer didn't know how to use his PHS or even his phone number. I patiently taught him how to operate it, and it took me nearly half an hour to finally teach him. Hearing the customer's thanks, I almost jumped with excitement.
After that, every time he went to the business desk to handle business, he would repeatedly thank me. I was particularly happy to hear his praise, saying it was my duty. Later, he even advertised to the people next to him that he was very satisfied with our service.
After all, salespeople have to solve problems. In addition to being kind, they should learn to calmly face customers' emotions and not be led by their emotions. Sometimes the customer can't tell clearly where the problem lies, and the salesperson has to help the customer find the problem calmly in order to solve it smoothly.
Because salespeople's work is trivial, frustration is often greater than a sense of accomplishment, but once they have a sense of accomplishment, they will be happy for several days. Therefore, to be a shop assistant, you must be a little bitch. If you are a self-centered person, it is difficult to enjoy it. Someone asked me, what's wrong with you, a big man, and you have to go to Unicom to do sales? What does the company give me? I feel that the company has given me a stage for work and an opportunity for further study. If you complain about hard work and care too much, you will be too disappointed in the company that hired you and this opportunity.
I don't usually have too many requirements for personal image. What is nature, kindness and smile is not so important. After entering Unicom, seemingly simple things are not that simple. Go to the welcome post before 8: 30 every morning and say, stand up straight, dress neatly and talk frequently. Everything represents the image of Unicom. Through my own work, I can truly integrate myself into Unicom and enjoy customers' satisfied eyes and praise. At the same time, I understand one thing: it is not difficult to do a good job, but how to persist!
Speaking is something we can't live without every day, but how to say it and how to say it is an art, and how to make customers feel the feeling of God can't be done in a short time. ? Hello! Welcome to visit! ? 、? Hello! Pay the fee? Please sit down. Please tell me your number. What a simple language and simple words, it represents Unicom's sincerity and care for customers! This also taught me how to deal with people and how to be a sincere person!
Through these days' work, I have improved my skills in all aspects.
Summary of Personal Work of Staff in Business Hall III
I have been in the big family of ICBC for half a year. Thanks to China Industrial and Commercial Bank, Luzhi Business Hall and Yongqian Sub-branch for giving me the opportunity to study and exercise continuously in the past six months. At the beginning of the new year, in order to lay a good foundation for this year's work, I summarize the training and work in the past six months:
First of all, a month's internship in Luzhi Business Hall gave me a preliminary and vivid understanding of the cash counter work in the bank. And it was practiced under the guidance of master Wei Guoxiang. It is this effective contact that enables me to quickly get familiar with the knowledge and skills I have learned in the follow-up training and successfully complete the training task.
Secondly, during the induction training for new employees, as the team leader of Liuzhou Branch, with the support of the deputy team leader and colleagues, I worked hard to create a learning atmosphere, actively participated in various activities, and successfully completed the training task. We not only won the second and third place in the balloon volleyball league, but also achieved excellent results in the final exam. Another colleague and I won the Outstanding Student Award, and I am honored to speak at the graduation ceremony as a representative of outstanding students. Through training, I learned the basic knowledge of ICBC, got a comprehensive understanding of various businesses of ICBC, and mastered some basic skills of counter work, which laid the foundation for future work. During the training period, I got along with my colleagues day and night, which made me form a deep friendship.
Thirdly, after two months of internship in Yongqian Sub-branch, with the help and guidance of my predecessors, I really grew into an independent teller through continuous practice and continuous learning. Yongqian Sub-branch is located in the community center, with busy business and large daily passenger flow. On how to deal with counter work, I summarized the following points: First, be cautious, guard against arrogance and rashness. When dealing with money, we must maintain a high degree of concentration, otherwise a member will cause unnecessary losses. Even if you don't make mistakes for a long time, you can't be careless. You should keep a normal heart and take every business seriously. Don't relax because of simple procedures, and don't be careless because you feel good about yourself. Second, relax and be kind to every customer. For the inconvenience of various activities of elderly customers, we should wait patiently and smile to dispel the tension of the elderly. For arrogant customers, we should also use a smile to calm their irritability. I found that smile is the magic weapon of service work, and a smile is often worth 10 sentence. The customer is a mirror. If you smile at her, she will smile back at you. Third, persist in learning and master all the business in an all-round way. Customers will ask all kinds of questions. As counter staff, they represent the image of ICBC and are the window of ICBC. If customers can't get the answer here, they will naturally think that the bank has improperly employed people and left a bad impression on ICBC. Moreover, the vast number of customers at the counter are potential high-end customer groups. If you are skilled in business and have comprehensive knowledge, you can publicize ICBC's new policies or new products to customers in time and seize every potential resource. Fourth, consult modestly and take notes frequently. If you have any questions you don't understand, you should ask the seniors in the institute for advice. Every time you solve a problem, you should take a notebook and write it down so that you can solve it smoothly next time. A good memory is not as good as a bad one. Read more, remember more and listen more, and personal business ability will be improved imperceptibly.
Finally, I am very happy to join the warm home of ICBC Railway Sub-branch. Every colleague I have contacted in the past six months has made me feel caring and friendly. In the next year, will I continue to insist? Work first? Principles, conscientiously implement various rules and regulations, study hard, improve self-worth, improve personal quality, never live up to the concern and expectations of leaders and predecessors, be conscientious, work hard, love their posts and dedication, learn from others, be self-denying, and contribute their modest contribution to ICBC!
;