The main purpose of the role-playing method is to let employees play different roles in the simulation scene, and to enhance their communication, coordination, problem solving and challenge-solving abilities through experience and reflection. This method can help employees understand their job responsibilities and working environment more deeply, improve their self-confidence and decision-making ability, and thus improve work efficiency and quality. Can personally experience and simulate the actual work scene or situation, thus improving the understanding and coping ability of the work content. Through role-playing, employees can fully perceive details such as role identity, tasks and environment. , further strengthen the understanding of work content and responsibilities, improve the communication and cooperation ability with colleagues and customers, and improve work efficiency and quality. At the same time, role-playing can also stimulate employees' enthusiasm and interest in learning and deepen their understanding and recognition of company culture and values.