Work plan for selecting shopping guides: Fan Jihe 1 1, cleaning the sanitation of their respective responsible areas; 2. Be responsible for the reasonable placement of ornaments in their respective areas, finishing curtains and patterns, etc. 3. Prepare the reception work and be responsible for the door-to-door reception of customers. Familiar with the reception process, improve business skills, standardization and specialization; 4. Develop new customers: Call and send text messages to customers over 65,438+00 every day, and set the time for the next call for customers in need. The purpose of telephone call: invite customers to the store to learn about our products and promote transactions; 5. After-sales tracking and after-sales service: monitor the completed orders, pay attention to the progress in real time, and inform customers to ensure that every order is well known. Coordinate the installation master for installation and collection; 6. As a member of the team, I have the obligation to help each other, help new colleagues improve, and take the initiative to pour water for other colleagues' customers; 7, continuous learning, reflection and summary, improve personal ability. 8. Complete other tasks temporarily arranged by the company, such as distributing brochures. Second, the weekly and daily work arrangements
8: 30-9: 00 morning meeting (including the experience sharing of the billing staff yesterday); Cleaning and preparation before work from 9: 00 to 9: 30 (including appearance and mood preparation); 9: 30 —— 10: 00 Review the unfinished work yesterday and arrange today's work; 10: 00— 12: 00 to receive customers by telephone, measure orders and tap new customers; 12: 00-13: 00 lunch break adjustment; 13: 00— 14: 00 to discuss and study business among colleagues and arrange afternoon work; 14: 00— 18: 00 to receive customers, follow orders and tap new customers by phone (visit old customers and tap new customers); 18: 00- 18: 20 party (solving today's problems and summing up today's work), regular meeting, training, etc.
All week: ask your familiar partners for a list of customers; Sunday: Summarize this week's work and make work plans and goals for next week; Mondays, Wednesdays and Thursdays: Foreign affairs personnel visit the cooperative units; Visit customers, understand customer situation and decoration knowledge; Tuesday: regular training time (including interactive learning content); Friday: uniformly send activity information to potential customers; Send a message to the designer (have a nice weekend).
Saturday and Sunday: there are many customers, so do a good job of reception and avoid unnecessary going out; Every week, everyone arranges more than one day to sweep the building and issue bills.
Work Plan for Choosing Shopping Guides Model II Since I entered the clothing store in 20xx, I have studied with an open mind, taken my work seriously, summed up my experience and made some achievements. At work, I gradually realized that if you want to do a good job in clothing shopping guide, you have to be strict with yourself. Here, I make my 20xx work plan to motivate myself and achieve the listed results:
1. Under the leadership of the store manager, unite the store friends and build a relatively stable sales team with you: sales talents are the most valuable resources, and all sales achievements come from having a good sales staff. Building a united and cooperative sales team is the foundation of our store. Building a harmonious and lethal team in the future work is the main goal of me and all our shopping guides.
Second, warm service. We should face every customer with full enthusiasm. Pay attention to communication skills with customers, grasp customers' purchasing psychology, and serve customers wholeheartedly.
Proper use of encouraging salespeople to stand for more than six hours a day will also give them a sense of accomplishment. No one wants to fall behind. If a store manager only uses punishment, it is undoubtedly a supervisor. Appropriate incentives will make people accept from the heart and do better. For example, at the morning meeting, when criticizing, you can only talk about phenomena, but you can't mention names. People who make mistakes must know that they are talking about themselves and be moved. You can call the roll when you praise, which will be very effective.
Observe the expression. When receiving the medicine handed by the clerk, did the customer show interest, smile, or show disappointment and frustration? When the clerk introduced the medicine to him, was he listening carefully or absent-minded? If both cases are the former, it means that customers are basically satisfied with the drugs; If both cases are the latter, it means that the medicine is not to the taste of customers at all. A shop assistant should never judge a book by its appearance. People who dress simply may spend a lot of money on expensive drugs; Well-dressed people may buy cold medicine. Therefore, shop assistants should not treat customers with subjective feelings, but should respect their wishes.
Third, be familiar with clothes. Understand the characteristics of every dress in our store, and fully understand the style, model, color, price, fabric and suitability for people.
Improve political quality:
First, we should be good at looking at problems from a political perspective. No matter how complicated the situation is, we must persist in analyzing and judging problems from a political perspective and keep a clear head.
Second, we must maintain political acumen. Pay close attention to current events, understand current events, keenly grasp the trends of various principles and policies through the internet, newspapers and television, and maintain the initiative in work.
The third is to establish a noble political character. Broad-minded, indifferent to fame and fortune, willing to contribute, adhere to principles.
The company has been short of delivery since XX years. Can the company consider setting aside 10% of the production capacity to set up an emergency production team to shorten the delivery time of out-of-stock products to less than 25 days?
The company's main products, if the company's development scale is small, the company's manpower, material resources and financial resources are not strong, the company must operate and sell specific products, so as to see the effect as soon as possible. In the face of more product management, the battle line is too long, and a complete system and many professionals and professional knowledge are needed to control it from front-line business to factory finding and after-sales follow-up.
Fourth, develop the habit of finding and summarizing problems and constantly improving yourself: the purpose of finding and summarizing problems is to improve your overall quality, find and summarize problems in your work, put forward your own opinions and suggestions, and raise your sales ability to a new level.
Fifth, according to the sales task assigned by the store, resolutely complete the XX million turnover task assigned by the store, and decompose the task into weekly task and daily task according to the specific situation; Break down the weekly and daily sales targets to each of our shopping guides and complete the sales tasks in each time period. And strive to improve sales performance on the basis of completing sales tasks.
I think the development of our XX men's clothing store is inseparable from the comprehensive quality of all employees, the guidance of the store manager and team building. Establishing a good sales team and having a good working mode and working environment are the key to work.
Our department carried out the campus publicity day of "Rejecting uncivilized behavior and striving for the new fashion of the times" in the whole hospital. Through the questionnaire survey on campus and the photo exhibition, we exposed uncivilized behavior and put an end to uncivilized behavior around us.
Fifth, according to the sales task assigned by the store, resolutely complete the xx million turnover task assigned by the store, and decompose the task into weekly task and daily task according to the specific situation; Break down the weekly and daily sales targets to each of our shopping guides and complete the sales tasks in each time period. And strive to improve sales performance on the basis of completing sales tasks.
Over the past year, customer complaints have also occurred from time to time, such as the "down jacket" customer complaint incident that occurred a few days ago. Although the matter has been satisfactorily resolved, as a shopping guide, we have to think deeply about whether there are any shortcomings in our work. In the future, we will remind customers to carefully inspect the goods, try to avoid similar customer complaints, and be more calm when dealing with customer complaints in the future. Understanding and solving things in the bud is what we need to improve.
Sixth, warm service. We should face every customer with full enthusiasm. Pay attention to communication skills with customers, grasp customers' purchasing psychology, and serve customers wholeheartedly.
These are my plans and suggestions. Please correct me if there is anything wrong. In the new year, I will try my best to help the sales staff achieve the sales target. Let's work together to make our work better! In the near future, I believe the company will develop better and faster!
Work plan selection guide Fan Heji 3 20xx is a year of seeking truth and being pragmatic, pioneering and innovating. As a cabinet shopping guide, in the new year, we will further implement and carry out the work of 20xx according to the following points.
I. Pre-sale preparation
Pre-business preparation is the first step in sales, and it is necessary to make preparations before customers come to the door.
Make sure there is enough light in the store and turn on the computer.
1, into the store
The shopping guide should enter the store 30 minutes before business hours and must not be late.
Step 2 dress up
After the shopping guide signs in, he should change his uniform in time and do a good job in personal instrument inspection.
Step 3: Clean
Shopping guides must clean up their respective responsible areas and pay attention to keeping the surrounding areas of commodity display clean and tidy.
(1) cleaning objects: walls, floors, sample cabinets, accessories, decorations and promotional items;
(2) Cleaning requirements:
All display cabinets are clean and bright, without falling dust;
All facilities and instruments are placed in order;
Product display is orderly and dust-free;
The wall is clean and tidy. If there are leaflets and POPs, they should be posted neatly, placed orderly and kept clean.
The ground is clean and bright, without foreign objects;
After cleaning, put the cleaning tools in the utility room;
4, check
Check the integrity of the sample cabinet: the table top is flat, level, pitted, discolored, polluted and bumped.
Cabinet-straight, deformed, wet and open.
Door panel-discoloration, deformation, straight seam.
Door hinge-whether the switch is flexible and loose.
Guide rail-whether the opening is flexible, heavy and loose.
Handle-loose, discolored, rusty and damaged.
Hardware accessories-whether complete, rusty, damaged or loose.
Damaged parts must be replaced in time.
Caution: Do not put food/drinks and any personal items in the sample cabinet and workbench.
All accessories must be placed in accordance with the Attachment Placement Manual.
Second, selling services.
1, service process
Customer: Enter the mall-watch-touch-consult-explain-make up your mind-trade-leave.
Introduction: welcome-timely introduction-product explanation-free design center-design-signing-farewell.
Step 2 welcome
Every customer who enters the store should take the initiative to nod and say hello. Welcome to xxx kitchen ". Shopping guides should give customers the freedom to choose goods, avoid being too active, cause psychological pressure on customers and reduce buying opportunities.
Business standard
Stand upright, put your hands naturally, keep smiling and face the guests.
Stand in the right position and pay attention to the customer's movements.
Seize the opportunity and approach customers actively.
Keep a distance from customers, pay attention to their needs and help them at any time.
When talking with customers, put down what you are doing, keep eye contact and concentrate.
Recent moment
When a customer touches a product.
When the customer looks at the product for a while, he looks up.
When the customer suddenly stops.
When the customer's eyes search.
When customers and friends talk about something.
When the customer asks the shopping guide for help.
Approach customers
Greeting-greet customers naturally and welcome them.
Such as: "Hello! Can I help you? "
Step 3 introduce goods
When the customer noticed the product, he talked with the customer through the introduction of the product and simply stated the production situation to the customer.
The characteristics of the product arouse the interest of customers.
For example, "This is our company's latest kitchen cabinet. It has simple lines and an open design. It looks modern and atmospheric, suitable for larger kitchens. "
"We can design color renderings for you here for free."
4. The tour guide will explain to the service area.
Can guide customers to the service area, provide tea, can promote corporate culture and kitchen culture. Understand the customer's community, guide customers to watch the photos of the actual users in the community, relieve their concerns and facilitate the transaction.
Third, after-sales service.
When customers ask questions about after-sales service or quality problems, promoters should listen to customers' opinions patiently and help them solve the problems. If necessary,
We should follow up the solution of the problem and leave a careful service impression on customers.
Business standard
A, keep smiling and be serious.
Lean forward slightly to show interest and concern.
C. listen carefully to customers' questions.
Show great willingness to help.
E. guide customers to ask questions and fully understand their needs.
F, repeat the customer's problem.
G. give the customer a reasonable explanation.
H, provide solutions.
linguistic skill
We will complete the installation for you with the fastest speed and excellent service.
What can I do for you?
C. how long did you buy it?
D. what's wrong with using it?
Pay attention to meaning
A, must be familiar with product knowledge and maintenance knowledge.
B. never ignore customers.
C. don't run away from the problem.
Avoid showing a casual attitude.
Four. Handling of objections
When customers have a certain purchase intention, they will ask some questions or raise objections to the introduction of the shopping guide. At this time, the shopping guide should listen to the customer's questions patiently, answer the customer's questions, understand the deep reasons of the customer's opposition, and help the customer solve the problem.
Business standard
Understand the customer's opinions.
B agree with the customer's opinion and explain to the customer in a "yes" way ... but ... ".
C. Listen carefully to customers' opinions and provide satisfactory explanations quickly.
D carefully observe customers and analyze the reasons why customers raise objections.
E, from the customer's point of view, help customers solve their doubts.
F, patiently explain, take pains.
linguistic skill
Price problem
Only when the customer asks about the price should the shopping guide talk about the product price. "Value first, then price" is the most basic principle to deal with the price problem. If the customer asks the price question earlier, the shopping guide should not answer it in a hurry, and then answer it after explaining the main points of promotion. But if the customer insists on answering the price question immediately, the shopping guide should answer it immediately and have to avoid talking about it.
If the customer has any objection to the price, the shopping guide should make the customer realize that the money spent is worthwhile through a detailed analysis of the product. In addition, customers' different opinions on price can be resolved by emphasizing the benefits and benefits brought by products to customers.
We should avoid talking about our competitors. If it is inevitable, we should evaluate each other's products in a fair and objective manner and avoid belittling each other.
Verb (abbreviation of verb) trading points
After clearly introducing the product to the customer and answering the customer's questions, the shopping guide must strengthen further persuasion to urge the customer to make up his mind to buy the product as soon as possible (that is, the deposit).
Business standard
A. Observe the customer's attention to the product and determine the customer's purchase target.
B further emphasize the applicability and benefits of products to customers.
C. help customers make wise choices.
D, persuading customers to buy action is a very correct decision.
Transaction opportunity
A. When the customer stops asking questions and thinks.
B when the topic focuses on a product.
C. when customers keep nodding their heads to show their agreement with the shopping guide.
D. when customers start to pay attention to the price.
E. when customers start to care about after-sales problems.
F. When customers ask the same question repeatedly.
G. when the customer negotiates with his friends.
Ending skill
A, don't introduce other kitchen cabinets to customers, let them focus on the target cabinet.
B, further emphasize the benefits that products bring to customers.
C, directly let the customer see the renderings (the resident designer draws the drawings).
D, assuming that after the renderings come out, the customer is satisfied or decides on the spot, you can ask the customer to pay the door ruler deposit.
E, emphasize the preferential conditions after purchase, such as gifts and price concessions. , prompting customers to make decisions.
F, emphasize that there are not many opportunities. These days are the preferential period. If you don't buy it, the price will increase in a few days.
Pay attention to meaning
A. never force customers to buy.
B. don't show impatience. Do you want to buy it or not?
C. Be sure to make bold trading requests.
D, pay attention to the door closing signal, don't miss it.
E, trading, simple and fast, don't delay.
Sixth, additional promotion.
Extra promotion has two meanings:
1. When customers don't necessarily buy immediately, try to recommend other products to interest customers and leave a good professional service impression;
2. After the customer has finished shopping, try to recommend related products (such as complete sets of electrical appliances and hardware accessories) to guide the customer's consumption.
Business standard
A, keep smiling and have a gentle tone.
B. Try to recommend and demonstrate other products.
C. If customers don't buy, thank them and let them come back at any time.
linguistic skill
Answer, it doesn't matter. If you need to buy again in the future, you can also introduce other friends to have a look.
B: No problem. Please come back later if necessary.
C, thank you You can think about it and call me at any time if you need it.
Pay attention to meaning
A. never force customers to buy.
B. put forward suggestions for customers from the standpoint of customers.
C, don't be too enthusiastic, so that customers have a sense of hard sales.
D. if the customer doesn't buy it, don't look unhappy.
E. don't be unfriendly to customers who don't shop.
I will continue to study hard in 20xx. I will use all my passion and wisdom to create benefits and make my career full of vigor and vitality! We are a whole and run for the same goal! I will work hard with you in Qixin, starting from a new starting point and moving towards success!