We should adhere to the principle of "face first, truth second". Never disturb. Initiative-the first essence of cross-departmental communication. " You can listen to Mr. Hao's class specifically. I just learned the course "Winning in Communication-Inter-departmental Communication Skills of Enterprises" from him, and he spoke it really well. He talked about the root of cross-departmental communication obstacles, cross-departmental communication skills, communication that varies from person to person, and cross-departmental solutions to practical problems.

② Communication Skills Curriculum Outline

First, what is communication?

1. communication goal: encourage the other party to achieve action;

2. Communication steps: coding, special decoding and feedback;

3. Communication: 100% responsibility

4. Bottom line: Say what the other person wants to hear and listen to what the other person wants to say.

Second, know yourself and yourself.

1. Ask the right questions: understand his thoughts/ask questions.

2. Effective listening: listening level/listening words, intonation and actions/listening skills/listening taboos.

3. Effective feedback: understanding confirmation/objection clarification/body language feedback.

Third, defeat the enemy without fighting (affinity)

1. Smile: Give it first if you want it.

2. Like: Give you face and give me lining.

3. Channel synchronization: all have the same interests.

Fourth, if you are just lucky, you are determined to win (empathy)

1. Difference: Empathy and Compassion

Step 2: Identify and feedback

3. Rule: Deal with the mood first, then deal with things/stand firm and be sincere.

Five: One-to-many whole "killing" (speech)

1. Before the speech: analyze the audience/design the outline.

2. In the speech: interactive/body language application/forgetting words and asking questions and other processing skills.

3. After the speech: summary/promotion

Six. Effective strategies of organizational communication

1. How to communicate with superiors and subordinates?

2. How to communicate across departments?

3. How to deal with contradictions in communication?

When you take the lead in an activity, you need the active cooperation of all departments. Please list the points and skills that should be paid attention to in cross-departmental communication.

Be polite, explain your purpose, and ask for advice modestly.

④ How to use empathy communication skills and communication coordination in management to understand cross-departmental communication.

Entering the largest company in the world, the boss entrusted me with a heavy responsibility. Report directly to the global boss. In my four years of work, I have never made a mistake. Just admit it; Only recognize. : ok. I didn't expect to be praised and praised by German colleagues and all the world-class and best professional managers in the world's first team in Germany's global headquarters. In the third year, I was nominated and officially appointed as the only world-class manager among all managers in 202 countries of all 343,000 companies in the world. Even if it was killed by the spy war of our invading army and the global fascist regular army. It didn't work. )

I really miss all my dear colleagues in the world's first team, the world-class professional managers who have never been familiar with them. All I did for them was to analyze the world's largest market: China market, and I didn't miss a word from China's market analysis every day.

The solemnity and dignity of national law

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Combat simulation-reappear the dilemma of financial cross-departmental communication on the spot and break it one by one. You can consult online customer service for course arrangement and outline.

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⑥ Success lies in communication —— What is the course background of inter-departmental communication skills in enterprises?

Is it Hao's? The background is why the problem of cross-departmental communication recurs? Why does one department dominate one thing and no one cooperates with another? Why do different people in the same department get different results when solving the same problem? How to deal with the cross and overlap between departments? How to find out the root of cross-departmental communication problems and how to improve the ability of cross-departmental communication? How to break down departmental walls and overcome communication barriers between departments? How to break through the communication bottleneck, improve the operation efficiency of enterprises and enhance the cohesion of enterprises is the essence of this course. Hao Linze-Practical Communication Expert! Former senior lecturer of Siemens School of Management! At present, he is a senior partner of world cutting consulting and dean of marketing college!

⑦ Cross-departmental communication skills, what can I do to have good communication?

First, "empathy" job rotation

Enterprise managers should encourage everyone to rotate their posts, so that "empathy" can truly reflect the value. For example, IBM and Hewlett-Packard have done similar things in China market in recent years. The CFO of Motorola and AsiaInfo's analysis and deep involvement in their respective market businesses make this traditional "logistics" department and core business blend and complement each other, thus fundamentally adjusting their team's perspective and behavior. In this way, the logistics department can meet the needs of core business from the perspective of market and competition.

Second, improve their communication skills.

Communication is the lifeline of management and the necessary means to integrate the planning, organization, command, coordination and control functions necessary for management. Therefore, it has always been emphasized that "communication is everywhere", and cross-departmental communication should pay special attention to the art of communication. Therefore, Shenzhou Cai Ying advises managers to improve their communication skills, including effective listening and keeping communication concise and accurate. In communication, if both parties or at least one party pay more attention to listening, repeat and ask questions in time to confirm key information, and give appropriate feedback, then the effectiveness of communication (that is, accuracy, time saving and conflict reduction) will be greatly improved.

Third, establish a flat organizational structure.

The flattening of the organization abandons many problems and contradictions in the traditional pyramid-shaped enterprise management model, and achieves the purpose of making the organization flexible, agile, flexible and creative. It emphasizes the simplification of system and management level, the expansion and decentralization of management scope. The introduction of project management-flat communication and cooperation can improve efficiency, have a unified project manager to make decisions, and reduce differences and fragmented mentality of departments. If not, it is suggested to strengthen the communication between departments as much as possible, and the upper managers should pay more attention to each other's communication, reach an understanding and avoid communication obstacles.

Fourth, both parties need to coordinate before communication.

In enterprise management, if we want to ensure smooth communication, whether it is cross-departmental communication or other communication, we need to coordinate in advance. At this time, we must not believe that it is not too late to mend, because the cost of pre-coordination is lower than that of in-process and post-event coordination, and it also plays the following role in promoting the correct and efficient coordination of the project. Therefore, as an enterprise manager, you need to constantly go to the "site" to find out the reasons that hinder communication, and coordinate in advance, sometimes with half the effort.

In recent years, it is precisely because with the expansion and development of market business, the establishment of enterprise departments has become more and more detailed, and the communication between departments has become more and more difficult to coordinate. This kind of communication barrier will often affect the overall operating efficiency of the company. For the development of enterprises, the purpose of cross-departmental communication is to achieve unity and cooperation between departments. Through effective communication, this large enterprise can operate smoothly in a relaxed and effective management environment like a small enterprise.

This news comes from: China talents, if you want to know more about social problems, you can continue to pay attention to China talents professional navigators.

⑧ Success lies in communication-what is the training goal of cross-departmental communication ability of enterprises?

Solve the division of departments in enterprise management, improve work coordination ability, speed up process delivery, and finally achieve the purpose of improving work efficiency and saving costs.