Time always slips away inadvertently, and our work has come to an end. Looking back on this period, the achievements we have made are actually hard-won. Let's sum it up and record it in the work summary. Do you know the format of work summary? The following are the 1 10 summary essays (5 general remarks) I collected for your reference only. Let's have a look!
1 10 summary of police work 1 after this period of training and learning and understanding of docking police work, this job has given me a sense of responsibility and mission.
When there is a policeman at night, I don't know how to judge whether the policeman should call the user. I don't know how to recall the working process and the whole state since this time. Although we have made great changes with the joint efforts of everyone, there are still many shortcomings and deficiencies waiting for us to plan and improve. First of all, there is still a big gap between service quality and service awareness and the requirements of qualified customer service personnel. Whether I succeed or not, I will continue to explore and try.
First of all, being honest with users, treating users as relatives or friends, and sincerely providing users with practical and effective suggestions and help is one of the prerequisites for happy work. Then, when consulting users, we should listen carefully to their problems rather than pay attention to their attitudes, so as to keep calm, analyze and guide them carefully, put out users' emotional anger, and avoid users complaining more because of service attitudes, which will have a negative impact on the company's reputation.
In the days to come:
1, proficient in business knowledge and improve service skills.
2. Continuously improve the professional psychological quality as a customer service specialist.
3. The working concept of "customer first, service first"
Through various practices, I have broadened my horizons and enriched my practical experience, thus serving my customers better.
1 10 police work summary 2 with the support of unit leaders and the cooperation of relevant comrades, I have successfully completed all my work tasks, made some progress in political and ideological awareness and professional work ability, and laid a good foundation for future work and study. The main results of 20 15 are as follows:
First, ideological and moral aspects.
In my work and study, I can seriously study Deng Xiaoping Theory and Theory of Three Represents, and seriously study and implement the principles and policies of the Party and the country. I can take part in various activities organized by the Science and Technology Commission with a positive attitude, check my work according to Theory of Three Represents, and write my own learning experience in the activities of "Returning to Review" and "Building the Party for the Public and Governing for the People" in the study of Theory of Three Represents theory. Recently, in connection with the 16th National Congress of the Communist Party of China and the Second Plenary Session of the Eighth Tianjin Municipal Committee, I carefully studied the report and speech of "Building a Well-off Society in an All-round Way and Creating a New Situation for Socialism with Chinese characteristics" made by Comrade Zhang at the Second Plenary Session of the Eighth Tianjin Municipal Committee. As a party member, I have further clarified the next work objectives and tasks of our Party, and gained a lot. At the same time, it further strengthened the belief of productism.
In my work, I can adhere to the purpose of serving the people wholeheartedly, warmly receive people from all walks of life, patiently publicize various policies, methods and procedures, and persist in doing more practical things for the grassroots. Resolutely resist the phenomenon that some individuals propose to violate policies and regulations, consciously safeguard the image of state organs, and have due professional ethics and social ethics in their jobs and social activities.
Second, business knowledge and working ability
I have been engaged in my present job for many years. After continuous study and accumulation, I have rich work experience and can handle all kinds of problems in my daily work with ease. After years of training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, ensuring the normal operation of all the work in this position. There were no obvious mistakes in the implementation of the above work.
Third, work attitude, diligence and dedication.
Can treat all tasks with a correct attitude, love their jobs, seriously study the principles and policies formulated by the party and the state, and strive to implement them in practical work. Actively participate in the business training organized by the municipal and district centralized units, improve their professional quality, strive for the initiative in work, and have a strong sense of professionalism and responsibility. Consciously abide by the rules and regulations formulated by the organs of science and technology commission, strive to improve the efficiency and quality of the organs, and basically ensure the normal development of general practice.
Four. Quantity, quality and contribution of work
According to the work plan made at the beginning of the year, after one year's efforts, all tasks have been fully completed and basically achieved the expected results. In terms of document drafting, providing research materials and scientific and technological training, the number is higher than in previous years, which provides some useful information and data for leaders at all levels to make decisions. At the same time, I got a good training, and further realized the important role of science and technology in promoting regional economic development from the height of facing the whole region.
Looking back on the work and study in the past year, although some achievements have been made, some shortcomings have also been summarized. For example, pioneering work is not carried out much, and individual work is not well coordinated. These problems need to be studied continuously in the future work and improved in time. In the new year, I am determined to seriously study the spirit of the 16th National Congress of the Communist Party of China, conscientiously implement Theory of Three Represents, strive to improve my ideological awareness and professional level, and make my own contribution to the leaping development of our region's economy.
1 10: How time flies! In a blink of an eye, the four-week intensive police training is coming to an end. Looking back at my admiration for the police uncle when I was young, I knew nothing about this job when I applied for the exam. After this period of training and learning and getting to know the work of docking police officers, this job has added a sense of responsibility and mission to me.
Through the study, I learned that 1 10 is the window for public security to serve the citizens, and the quality of our police receiving police directly affects the evaluation of the municipal party Committee, the municipal government and the municipal public security system by the people. How to satisfy the masses and reassure the people is a problem that every policeman should think about at this stage.
The study and life during the training period are as follows:
First, study.
This time, Shenyang Public Security Bureau recruited 200 policemen for the society. As one of them, I feel very honored, but I also feel an invisible pressure! As a person who has been working in the foreign-related window of Shenyang State Taxation Bureau since 1998, compared with these younger brothers and sisters who just left school, my only advantage is that I have rich social and experience. Therefore, it is my primary task to master relevant business knowledge as soon as possible and strive to improve the level of business skills. By studying People's Police Law, Public Security Administration Punishment Law and Law, 1 10, I have a preliminary understanding of my future work. In order to better apply it to my work, I downloaded various norms and regulations through the Internet and will finish reading them in the near future. ...
I haven't been exposed to English for a long time, and I'm embarrassed to read even the most basic words! In order to solve this problem, I invited Liu Wei, the best English teacher in the team, to teach me to read word by word! Although I didn't do well in the exam, it was a great progress for me after all. I went home at the weekend and bought AutoExpress in the store, hoping to make up my English in peacetime.
I can only type 70 words a minute on the computer. I heard that the city bureau recently asked our police officers to type 80 words 1 minute, so I practice for an hour every night. ...
I may not be the smartest one, but I will be the hardest one! I believe that I can successfully complete all the studies during the training period through hard work, and I also hope that I can apply what I have learned now in my future work.
Second, life.
During the training, I was honored to be elected as the captain of the Third Squadron by two instructors and students. As a captain, I successfully completed all the tasks assigned by the instructor, contacted the instructor in time when I met something, and became a bridge between the trainees and the instructor. Through this training, I not only further enhanced my organization and coordination ability, but also let me know how to care for and care for others, and also made me more confident! In addition to the tasks assigned to me by my tutor, I also completed the following tasks:
1. In the initial military training, our squadron lost to the Fourth Squadron because it didn't understand military songs. After consulting with several classmates, I sorted out six simple and easy-to-learn military songs during my lunch break, copied them before I rested at night, and gave one to all the players. With everyone's efforts, our squadron won the unanimous praise of the instructors of the armed police in the later Lager competition.
2. Home economics is the biggest stone in the hearts of those of us who have never lived independently. Moreover, the quality of housekeeping directly affects the individual's training performance. Some students don't sleep this night, and people catch a cold every day. In order to get the students out of the misunderstanding as soon as possible, after the military training, I took the initiative to contact the instructor of the Armed Police Wang Baisheng. Together with the instructor, I visited every dormitory in the team during lunch break to teach the students methods and guide their shortcomings. The students also cooperated with me and humbly asked the instructor. From that day on, our squadron's housekeeping has been the best among the four squadrons. Room 320, where I live, has always been an example for everyone to praise and learn.
Because I am an older comrade in the team, caring for other students is a very important thing in my daily life. When I'm free, I'll walk around the house and chat with you. First, it is easy to understand the situation of students; Second, it is also to find problems in time and communicate with tutors in time, so that tutors can master the situation of our students. When it rains, I will tell everyone from door to door: "Please close the doors and windows", "Cover yourself with a quilt when sleeping" and "Be careful of catching a cold" ... Sometimes students encounter difficulties and I can't solve them by myself, so I will mobilize my classmates nearby to help them. Try your best to care about others and make everyone in the team feel warm! I also hope that through my own efforts, I can see more people smiling sincerely.
4. I am not in good health during training. After taking the initiative to contact the instructor, the instructor arranged for Wang Yinan to be the sports commission and leader of our squadron, and arranged for Tian Dan to be responsible for the cultural activities of our team. The work they are responsible for has greatly reduced my work pressure and made up for my shortcomings. Here, I would like to thank instructor Jiao Dan and instructor Du for their care and love, and also thank all the students of the Third Squadron for their understanding and help in my work. You gave me a chance to show myself.
As a policeman of 1 10, I will use my sincerity and 100% efforts to master public security-related business knowledge as soon as possible, strive to improve my professional and technical level, integrate into the public security family as soon as possible, and make my own contribution to building a "peaceful and harmonious Shenyang"!
1 10 summary of police service 4 1 10 police service is closely related to people's safety. To this end, the command center innovatively implemented such methods as "outsourcing quality inspection and assessment, on-site service training, and pre-work and post-work evaluation" to continuously improve 1 10 policing.
Fairness, impartiality and outsourcing of quality inspection and evaluation.
"Hello, this is the alarm service desk of Jinhua Public Security Bureau. The telephone number is 1 10 ..." Now, people can always hear this warm greeting by dialing110.
In order to improve the service level of receiving and handling police, at the beginning of 20 14, the command center started to outsource the service quality assessment of receiving and handling police to the customer service center ofNo. 10000 Telecom Company, and the professional trainers of the telecom company conducted random inspection as an independent third party, organized all police officers to analyze and comment on the monthly random inspection, and carried out professional training in combination with the standardized service standards of the telecom company. The police are required to receive the police politely, ask the police patiently and carefully, give corresponding comfort after asking the police about the case, and relieve the psychological pressure of the police, and finally rely on high-quality policing to gain the understanding and conviction of different citizens and even harassers.
On June 7th, 65438+ 10/kloc-0, a man repeatedly called 1 10 to harass the police officer. Persuaded by the police, the man not only refused to listen, but also shouted at the police. In the afternoon, the police quickly found the man through investigation. Faced with more than a dozen impeccable police recordings reflecting 1 10 service attitude, the man admitted his illegal facts. Police investigations revealed that the man had made more than 2,700 harassing phone calls since last June165438+1October. Finally, the man was administratively detained according to law.
Summarize the deployment and make comments before and after the work.
As the most basic and busy group of emergency response mechanism, 24 female policemen born in 1980s are the starting point and concrete executors of 1 10 police work, and their work directly affects the image and credibility of emergency response. How to better adjust the working status of police officers and improve their sense of post honor and responsibility has become a problem that the leaders of the command center attach great importance to.
The command center absorbed the pre-shift meeting mechanism in enterprise management, set up the team leader to receive the police, and innovatively introduced the "pre-shift and post-shift evaluation method". The team leader on duty is responsible for arranging necessary tasks and organizing necessary comments before going to work every day, and the team leader who receives the police is responsible for summarizing the comments. Through the ten-minute pre-shift work deployment and post-shift summary and evaluation, the police officers can master the work priorities of the day and find out the problems existing in their own police work, which effectively stimulates the sense of post responsibility.
According to the ongoing education and rectification work of the auxiliary police team, the command center has also implemented a seamless docking system for handover, so as to achieve zero errors in two shifts.
"In the past, everyone had to wait until working hours to enter the hall. Now they always arrive early, have a small meeting to understand the work of the day and analyze the problems existing in the work the day before. In this way, everyone can not only grasp the key points of work, but also improve their own shortcomings in time. " Qian Jia, the young monitor of the post-80s generation, said.
Interaction, promotion and on-site service training
"Hello", "What can I do for you" and "Don't worry, the police will deal with it right away" ... On June 5, eight policemen from Dongyang Public Security Bureau were receiving traffic training, and the training teacher was 10000, a full-time quality inspector of telecom company.
In order to let the superior leaders, grass-roots policemen, linkage units and ordinary citizens experience the excellent service of Jinhua 1 10 police personally, the command center specially hired 10000 full-time quality inspectors to train the police in policing, dialogue and communication skills and service quality inspection. At the same time, during the break time, organize 1 10 to command and dispatch the backbone police and quality inspectors of the brigade, and carry out roving training of "sending training to the grassroots" in Jinhua counties and cities. The innovative content and interactive teaching have benefited the policemen of 1 10.
10000 full-time quality inspector checks the quality of the city's 1 10 recordings every month, and comments on the service language, communication ability and service attitude of the docking police. Scores are directly linked to performance appraisal. The top six evaluation scores will receive performance bonus points. If the score is less than 94 points, one point will be deducted for each percentage point decrease.
At present, the training has been carried out in the whole city and achieved good results.
1/summary of police work after kloc-0/0 article 5: if you choose this job, serve the masses and be a communication link, you must learn to adjust yourself and enjoy your work.
"A distant relative is not as good as a close neighbor, and a close neighbor is not as good as 1 10." —— As "Women's Civilized Hills" and "Youth Civilized Hills" on duty 24 hours a day, 1 10 directs and dispatches the brigade with 5 policemen and 24 policewomen111.
"Show your talents in times of crisis!" -The police officers, with their tender hands and clear voices, conveyed the urgent expectations of the citizens and the greetings of 24-hour emergency response. They propped up the bridge between the government and the masses with their young shoulders, and made a solemn commitment to "answer any questions" to the masses. They stick to it silently, in exchange for the trust and satisfaction of the leaders and the praise of the people.
At noon on May 20th, 1 1: 45, the municipal emergency linkage command center received an alarm from the villagers in Lixin Village, Jiangtang Town, Wucheng District, saying that someone in the village was going to commit suicide. The command center quickly instructed the police of Jiangtang police station to go to the disposal. After the police arrived, they found that the villager Jiang and his wife Wang had a quarrel because of trivial matters in life. Wang grabbed the pesticide bottle in the corner and prepared to commit suicide. The police repeatedly persuaded Wang not to listen. In desperation, the police invited their families to persuade them. Finally, under the persuasion of everyone, Wang put down the pesticide bottle.
"We will encounter many such alarms within one year." Police officer Deng Min Kay said, "Every time we receive this warning, we will patiently try our best to persuade the other party to give up the idea of suicide."
According to statistics, since the beginning of this year, the command center has received more than 90 cases of suicide, and all of them have been successfully rescued through the cooperation of police officers and policemen.
No matter how hard, tired and wronged, as long as you sit on the workbench, pick up the microphone and pick up the police officer, it will always be a sweet sentence: "Hello, this is the alarm service desk of Jinhua Public Security Bureau,110 ..." This young team with an average age of only 23 years old is accompanied by troubles all day, and all-weather telephone ringing has become the accompaniment of their lives. They said: "If you choose this job, serve the masses and act as a link of communication, you must learn to adjust yourself and enjoy the happiness of your work."
There are no thrilling and dangerous scenes and earth-shattering bloody battles. In seemingly ordinary and simple police work, Jinhua 1 10 conveys the message of "ruling for the people" in simple language and plays the harmonious notes of Jinhua with warmth.
;