Shanghai Shang Ling refrigerator maintenance official customer service hotline: area code 02 1- plus 6466- mantissa 5848.
Dear users, whatever you need, just call our hotline and we'll do the rest.
Common maintenance faults of refrigerators in Shang Ling;
1, no refrigeration maintenance ... After turning on the power switch of the refrigerator, the refrigerator works normally but there is no refrigeration failure.
2, poor refrigeration ... the temperature of the freezer can not drop, the freezer can not be frozen or the same as the freezer.
3, don't stop ... After turning on the refrigerator power, the refrigerator compressor has been working, and it should stop automatically after reaching the set temperature.
4, don't turn it on ... turn on the power switch, the refrigerator doesn't respond, just like there is no electricity.
5, refrigerator freezing ... When the market temperature of the refrigerator ensures that the food is fresh, freezing means that the refrigerator is out of order and the temperature is too low.
6, the freezer is normal, the refrigeration in the freezer is poor ... The refrigerator basically works normally, but the temperature of the freezer can't reach the required temperature.
7. The refrigerator light doesn't work. The refrigerator is not powered on for maintenance ... the refrigerator does not respond after being powered on, or the refrigerator works normally but the indicator light is not on.
8, refrigerator power trip
Shanghai Shang Ling refrigerator maintenance brand, opening up new maintenance methods-building a public integrity maintenance platform
Maintenance organization: Shanghai Shang Ling Refrigerator Service Center → Sub-centers → Special Maintenance Department * * * Level II Maintenance Management Department.
After-sales service consists of 24-hour call center, spare parts management department, information (including user files) management department and expense settlement department.
User's 24-hour calling telephone number: area code 02 1- plus 6466- mantissa 5848, and 24-hour uninterrupted consultation and answering;
I. Service standards
User 24-hour call center
Provide on-site maintenance service
Solve the problem of user products within 3 hours.
1. The "User 24-hour Call Center" of Shanghai Shang Ling Refrigerator Maintenance Service Center is unblocked, answering and answering at any time;
B, Shanghai Shang Ling Refrigerator Maintenance Service Center will report the maintenance of connected users within 1 hour, and complete the dispatch to the user's location;
C. After receiving the user's maintenance application or Shang Ling's dispatch, the special repair point of Shanghai Shang Ling refrigerator must get in touch with the user within 1 hour to confirm the on-site maintenance time; Within Shanghai
Arrive at the scene within 3 hours, and arrive at the scene within 5 hours when going out;
D, in addition to answering complaints that can be solved by telephone, provide on-site maintenance services;
E, telephone call back
F, according to the user's call, determine the return visit plan of each district maintenance network, and the return visit rate should reach100%;
Second, the repair process:
When users need service, they can call either one of the two telephones, and the maintenance departments of all districts must reply in time.
If the user reports to the company's "24-hour call center of the maintenance department", when receiving the user information, he must know the relevant situation in detail. If users use it improperly, they should use it immediately.
The user explains clearly and instructs the use method. If users can solve it immediately, they should make electronic records. And pay a return visit the next day to verify and confirm, if it can't be solved temporarily, then immediately.
Record relevant information; Immediately contact the maintenance department of the district, arrange the maintenance department to contact the user immediately, and ask the maintenance department and the user to arrange on-site service time. The maintenance department in this area is connected.
Report, and contact with users, input the relevant information into the information system, and the company information center will pay a return visit to confirm according to the content.
Shanghai Shang Ling refrigerator repair company: area code 02 1- plus 6466- mantissa 5848 Shanghai Shang Ling refrigerator repair company.