1. Business planning scheme
In order to further improve the management level of branches and consolidate the management foundation, long-term strategic measures are taken to continuously improve the management level and core competitiveness of branches. Combined with the actual situation of the branch, this plan is formulated. I. Guiding ideology and objectives
Guiding ideology: guided by "Scientific Outlook on Development", aiming at the group company to build a "trinity" large enterprise group, starting from the overall improvement of execution, efficiency and benefit, focusing on the central work of the branch, using scientific and appropriate management tools and methods to implement "fine, detailed, practical and strict" in every link of management work, continuously improving the overall management level and core competitiveness of the branch, and effectively promoting the sustainable development of the branch.
Goal: With "precision" as the goal and "precision" as the means, it will take 65,438+0-2 years to implement the concept of refinement in the whole process of operation management, and realize enterprise management from opportunity to strategy and from experience to science with "refined planning, refined analysis, refined control, refined operation and refined accounting". Realize the clear development ideas, scientific organizational system and comprehensive performance appraisal of the branch, and greatly improve the execution and service quality of employees.
Second, the content of the activity
(A) Fine management
The implementation of refined management is an important measure to solve the problems existing in the management and improve the management level according to the current management status of the branch company. Focus on key links and details to improve the overall management level.
1, the core concept, breakthrough and basic methods of refined management.
The core concept of refined management: precision, accuracy, fineness and strictness. Fine means to be fine, do well and strive for perfection; Accurate, punctual and accurate information and decision-making; Fine is meticulous operation, management and attention to detail; Strictness means strictly implementing system standards and procedures and strictly controlling deviations.
Breakthrough of refined management: improve the system and standardize the process, improve the executive power of employees, that is, through refined management, make post responsibilities, processes and systems in place.
The basic methods of refined management: refinement, quantification, demonstration, process, standardization and coordination.
2, the main content of refined management
First, formulate and refine the implementation of development strategies and tasks. Before the end of June, complete the "Twelfth Five-Year" development plan (draft) of the branch and report it to the group company; /kloc-before the end of 0/0, according to the 12th Five-Year Development Plan of the group company, improve the development plan of the branch company and implement the related tasks and objectives in detail.
The second is to improve and refine the rules and regulations. Comprehensively clean up and revise the existing rules and regulations, and refine the implementation procedures of rules and regulations. Before the end of April, submit the existing system preparation and revision plan to the group company; Before the end of June, the revised rules and regulations will be compiled into a book and submitted to the group company for review; After approval, it will be published on the branch intranet.
The third is to subdivide business processes and refine product and service standards. It is necessary to comprehensively sort out, refine and recreate business processes, clarify the interfaces and permissions between management levels and between processes before and after, and handle the interfaces between businesses. According to the actual situation, the standard system formulated by the group company will be implemented in management and employee operation to ensure the implementation in place.
The fourth is to implement refined management with the implementation of standards as the starting point. According to their own reality, efforts should be made to establish OHSAS 18000 occupational health and safety management system, ISO 14000 environmental management system and SA8000 social responsibility system. Actively promote "6S" management, process reengineering, visual management and other refined management methods in production and office. Through the standardization of people, things and things, we can improve efficiency, ensure quality and safety, make the working environment clean and orderly, and improve employees' literacy and corporate image.
The fifth is to establish the concept of refined management and pay attention to the details in the service and production process. Details determine success or failure, and details reflect management level. It is necessary to implement the requirements of "five refinements and four refinements" in every link of management and production, actively learn the management essence of advanced enterprises, master the essence of management enterprises, create fine products and brands, master management methods, tools and channels, and realize the synergy and accuracy between business processes; It is necessary to subdivide responsibilities, tasks and objectives, refine institutional processes and cultivate excellent corporate culture. Combining with the work of civilization creation, we should establish the management concept of "focusing on customers", comprehensively refine the operational norms of business processes, improve the professional quality of employees, and achieve the purpose of improving the satisfaction of drivers and passengers and market share. It is proposed that 1-2 embodies the concept of refined management.
Sixth, strengthen the information construction of business processes and management links. Strengthen the informatization construction in office automation, human resource management, investment management, statistical analysis, financial management, equipment management and performance appraisal. At the same time, it is necessary to increase the application of information technology in the process of highway management and improve production efficiency and service capacity.
(2) Innovation activities
Innovation activities should be based on refined management, guided by concept innovation, focused on management innovation and based on technological innovation to create innovative enterprises.
1, conceptual innovation. Strengthen innovation in development concept, management concept, management concept and service concept. And strengthen guidance and encouragement. We should sum up 1-2 effective innovative ideas in 20 years.
2. Management innovation. In view of the key points and difficulties in management, we should strengthen the innovation in the fields of development strategy, three system reforms, management structure and performance appraisal from the aspects of management methods, management means and management mode. At the same time, it is necessary to strengthen the innovation work in specific production and business activities, pay attention to the improvement of details, and infiltrate the innovation work into every management link and production process. In 20__ years, we should choose the innovative projects of 1-2, and see the actual effect and produce results.
3. Technological innovation. With the goal of improving management efficiency, we will increase the innovation of management means and tools and popularize new technologies, new materials, new processes and new equipment related to development.
Third, the implementation steps
1, mobilization and deployment stage. A mobilization meeting will be held before March 20th, which will be widely publicized and fully deployed. Make full use of websites, internal materials, publicity columns and other forms, vigorously publicize the significance, good experiences and good examples of the "Fine Management Innovation Year" activities, and actively create a good atmosphere.
2, found the problem and plan formulation stage. It is necessary to comprehensively find out the problems existing in management and form a self-inspection report; In view of the existing problems, formulate a refined management plan and clarify the key points, methods and steps of refined management; It is necessary to determine the direction, topic, content summary and time arrangement of innovative projects. The plan shall be submitted to the group company before 65438 March 2005.
3. Activity implementation stage. From April to June, 1 1, meticulous management innovation was carried out in an all-round way, and activities ran through daily management and operation. Activities are carried out in various ways, such as top-down, bottom-up or top-down combination. Hold a dispatching exchange meeting every two months to analyze the situation, exchange experience and improve in time.
4. Summarize the evaluation stage. In February, 65438, to comprehensively summarize the activities of "Fine Management Innovation Year", it is necessary to form corresponding rules and regulations, standards and norms, scientific research topics, innovative achievements, information systems and other achievements. The office should evaluate the activities and incorporate them into the annual performance evaluation system.
5. Consolidate the deepening stage. In 20__ years, in accordance with the requirements of Excellence and continuous improvement, we consolidated and deepened the results of rules and regulations, management systems, information systems and scientific research projects formed by the activities, normalized the activities, and took the spirit of Excellence and innovation as the values of the branch and promoted it to the category of corporate culture.
Fourth, safeguard measures.
1, strengthen organizational leadership. The branch has set up a leading group and office for the activities of "Fine Management Innovation Year", which is responsible for the start, organization, supervision and assessment of the activities. The main person in charge personally grasped, deployed capable forces, and defined a functional department to focus on activities.
2. Strengthen study and training. It is necessary to focus on refined management and innovation, strengthen relevant knowledge learning and business skills training through the combination of external learning and internal training, formulate training assessment standards, and strengthen training effects; Actively organize employees to learn refined management knowledge, and investigate and study the contents, methods and ways of innovation.
3, strengthen supervision and evaluation, pay attention to actual effect. Formulate an assessment plan for the activities of refined management innovation year, which will be included in the annual business performance assessment and linked to the assessment results of the unit. The activity office will organize relevant personnel to supervise, inspect and report the activities regularly.
2. Business planning scheme
Team is the most basic production unit of an enterprise and the ultimate goal of enterprise management. The quality of production management of security team directly affects the realization of various economic indicators of enterprises. In the implementation of refined team management, it is to scientifically control the details of the specific safety production process, so that all aspects of safety production can play a low-consumption and high-efficiency role, realize the implementation of objectives and tasks, and achieve excellent business objectives. To achieve this goal, we should try from the following angles: First, the refinement of personnel management.
In the implementation of meticulous management of team staff, we should pay attention to the following four points:
1, democratic management to convince people. If you have something to discuss with the team members, ask for their opinions, ask for the opinions of the class Committee, brainstorm, and don't let one person have the final say. If there are problems at work, you should take the initiative to take responsibility, rely on it to help analyze and find the reasons, respect employees, and don't oppress others with power.
2. Pay attention to communication and give it to sensitive people. When there are contradictions in the work, don't avoid them, communicate sincerely and patiently, pay attention to uniting those comrades who have had opinions about themselves, and help workers actively and enthusiastically when they are in trouble.
3. Pay more attention to finding advantages, and don't be stingy with praise. Don't just stare at the shortcomings of employees at work, but pay attention to discovering the advantages and guiding employees to correct their shortcomings. Praise is the lowest cost incentive method.
4. Cultivate employees' collective concept of building a team. The income and honor of the team depend on each member of the team. To establish a sense of teamwork, Qi Xin should work together to do a good job.
Second, refine the work arrangement.
It is the premise to realize the refinement of work arrangement to allocate the specific workload of each work unit and working day to each employee reasonably and accurately. To this end, it is necessary to have the ability to predict the work task plan:
1. Planned work arrangement. When arranging the work, the team leader should have "confidence" in each task in advance and have a clear understanding of the skills, physical strength and physical health of each employee. Only in this way can we live within our means and do what we can in the specific division of labor, and can we ensure the integrity of the work arrangement and the proper distribution of weights.
2. Arrange the progress of the work. On the basis of daily work plan, there should also be weekly work plan and monthly work plan, so that managers can have a global view, and the advanced work plan will win the initiative for the detailed arrangement of specific work in the future.
3. Carefully arrange the work. Whether the materials are fully prepared, whether the tools are fully carried, whether the measures are conveyed in place, and whether the external factors affecting the on-site work are solved are the guarantee requirements for smooth work and safe construction.
4, arrange the work to quantify. Where there is measurable work, there must be a clear quantity plan. When making the quantity plan, we should estimate the labor intensity and labor time of each quantitative detail to ensure that the labor distribution in each work process is reasonable, not idle or surplus.
Third, refined safety management.
Refinement of team safety management. The key content is site management:
1, unconditionally provide perfect safety and health facilities for construction personnel to ensure that employees will not have safety accidents under the condition of observing the rules.
2, machines and equipment management clean, complete safety accessories, strictly implement the equipment inspection system, eliminate hidden dangers in time.
3, team members must pass the safety training qualified to mount guard, strictly implement safety discipline, process requirements, labor discipline, all kinds of original records do standardization.
4. Materials and spare parts shall be placed neatly, and all kinds of tools and equipment shall be fixed to ensure orderly logistics, complete safety signs and eye-catching safety color codes.
5. The post technical regulations, equipment maintenance regulations and safety technical regulations are complete, and the team has safety rules and regulations.
6. The team shall collect, transmit, analyze and process all kinds of information at the production site, keep abreast of the situation of safe production and deal with the problems reflected in production in time.
The fourth is the refinement of acceptance assessment.
Establishing a set of fine and accurate acceptance assessment standards and organizing special acceptance assessment is the final evaluation or tracking of the completion of employees' workload, and it is an indispensable part of the refinement of team management. Quality acceptance system, according to the technical regulations and standards of the industry, formulate engineering quality acceptance standards, accurately test the conformity of construction technology and workpieces, and make detailed inspection records of inspection results, make lists and log in for the record. Only in this way can employees' practical operation skills be supervised and improved, and it also provides a basis for the economic evaluation of employees' income in the future. If the workload is large and the quality is high, the salary will be high, otherwise the salary will be low, or the trade union will be convinced. The refinement of the quality acceptance system lies in the accuracy of the formulation of inspection standards, the refinement of the inspection process and the details of the registration of inspection results.
In a word, it is a dynamic and open system engineering to implement fine management in grass-roots production teams. Team leaders who need on-site management should have high self-quality, strong dedication and sense of responsibility, not only know production, fine technology, safety and management, but also have a set of flexible working methods. At the same time, to implement refined management in teams and groups, we must rely on the functional departments and strategic departments at the next higher level to eliminate outdated standards and systems in time and supplement new standards and systems that keep pace with the times according to new situations that may arise in different stages and periods.
3. Business planning scheme
Starting a new job is stressful for new employees. New employees often find themselves working with unfamiliar people in a completely unfamiliar working environment. In order to succeed in their new jobs, new employees must learn new working methods and understand the facts, working procedures, expectations of the company and the company's values. Many enterprises regard training as an important way to improve employees' ability and cultivate talents, and some even regard employee training as a welfare culture. How to make a better employee training plan is a severe test and challenge faced by many enterprise training managers. First, the employee training plan attaches importance to the annual training plan and defines the key training objectives.
If an enterprise wants to do a good job in practical training planning that can bring obvious benefits to the enterprise, it must fundamentally attach importance to training planning and cannot regard training as a dispensable thing. A good training plan will never be just a combination of some training courses. A bad training plan will only waste a lot of resources, but it will not get any effect. Only by attaching importance to the training plan ideologically and clarifying the key training objectives can we treat the training plan correctly and formulate an effective training plan.
Second, the employee training plan should systematically analyze the training needs and be practical.
The overall training needs of enterprises can be analyzed from five aspects: enterprise development strategy, annual work plan, enterprise culture, industry characteristics and enterprise development stage. The training needs of departments are mainly to solicit the needs of department heads, who will put forward their own needs according to the work objectives of the departments. The personalized training needs of employees can be completed by issuing training demand questionnaires, and the department heads will judge whether they meet the needs of enterprises. This kind of training not only meets the training needs of enterprises, but also meets the training needs of departments and employees.
Third, the employee training plan should establish a training course catalogue and formulate a course development plan.
After analyzing the training needs, the next step is to arrange training courses to meet these needs. According to the frequency of demand, training courses can be divided into regular courses and random courses. For regular courses, training managers should establish a complete course catalogue according to categories, strengthen course management, and ensure the continuation and continuous improvement of courses. According to the course catalogue, the annual training course development plan is made. By finding problems, discussing with enterprise leaders, we can understand the problems that need to be solved, conduct self-analysis, determine feasible schemes and analyze the selected standards, so as to make the training more systematic and perfect.
Fourthly, the employee training plan promotes the collection of training cases, which is more effective and attractive.
Cases in practical work are the material. Submit the work case to the trainer, who will organize the course according to the case. Training can no longer be targeted. Combined with the cases in employees' actual work, the training no longer talks about world-famous enterprises, which makes the training more attractive to employees and makes employees feel that the lecturer is talking about the real situation around them and can be used anytime and anywhere. Enterprises should establish a training case collection system, and managers and employees of various departments should collect and sort out typical cases encountered in the submission work. At the same time, the enterprise's own training managers should often go to various departments to understand the work and collect useful cases for training.
Five, staff training plan to develop job skills table, systematic analysis of staff training needs.
To realize the systematization of employee training plan, it is necessary to systematically analyze the knowledge and skills that each post should possess, formulate the post skill table and the specific implementation plan of training activities, refine the learning content and assessment objectives, and organize training according to the skills that employees lack. This is a complex and systematic work, which can not be completed by a department or in a short time, but it is an essential part for enterprises to truly improve the quality of employees. Training should also be truly upgraded to make training more systematic. After this work is completed, many problems will be solved, and the training work will become more effective and systematic.
Six, the staff training plan to implement the coaching system, and comprehensively improve the training effect.
Training effect is the biggest headache for training managers. Establishing a team of lecturers within an enterprise, or training internal trainers into a team of lecturers, can greatly improve the training effect for some important courses and skills and some key employees.
In short, it is not easy to do a good job in enterprise management training. It is wise to choose one or three annual priorities as a breakthrough. This is also the strategy that enterprises should adopt when planning the new year's training, so as to provide the most satisfactory and useful service for the enterprise training groups.
4. Business planning scheme
1. The purpose of induction training 1 is to enable new employees to have an all-round understanding of the company, have some knowledge and recognition of the company's career and corporate culture, strengthen their job choices, and understand and accept the company's * * * language and code of conduct.
2, make new employees clear their job responsibilities, tasks and goals, master the work essentials, working procedures and working methods, and enter the post role as soon as possible.
3. Help new employees adapt to work groups and norms, and encourage new employees to form a positive attitude.
Second, the training object
All the new employees in the company.
Third, training time.
Every Thursday afternoon 16: 00 to 18: 00. If you have special feelings, the specific time will be notified separately.
Fourth, training methods.
1. Pre-job training: organized and implemented by the personnel department in the form of centralized lectures.
2. On-the-job training: The factory director will organize the training of skills needed for the job.
Verb (abbreviation of verb) training materials
Company rules and regulations, fire safety knowledge, equipment 3Q documents and operating instructions.
Content of intransitive verbs induction training
1. Company profile (company history, background, quality policies and principles).
2. Organization chart.
3. Functions of each department (individual job responsibilities of employees).
4. Staff's daily work rules, no code of conduct.
5, personnel management system (employment, attendance, vacation, rewards and punishments, resignation, salary).
6. Employee benefits.
7. Staff safety precautions.
8, fire knowledge training.
9. Professional knowledge and skills.
10, equipment operation and safety guide.
Seven, training assessment
Training assessment is divided into written assessment and application assessment. Subject to the written test, the full score of100,85 is qualified, and the probation period will be terminated if it fails.
8. The company evaluates the training of employees, and the evaluation results are recorded in employees' personal files. The evaluation results, training attitude and attendance are used as the basis for employees' salary adjustment and promotion.
5. Business planning scheme
I. Activity time: March 27th and 28th, 20xx (the time will be adjusted according to the weather).
Second, the venue:
Xinmin Ecological Farm and Mangtangxi in Zhijiang (choose one of the two places).
Third, the personnel arrangement:
For the two groups of personnel, on-site registration should be carried out first, and then personnel adjustment should be carried out.
Fourth, the person in charge of the spring outing:
Zhang Zhongquan, Yang Rong, Yang Changchun, store manager and site director.
Zhang Zhongquan led the team, mainly responsible for the spring outing route, rest and meal time, and boat arrangement to ensure the safety, order and fun of the spring outing.
Yang Rong and Yang Changchun presided over the coordination work, mainly responsible for personnel goods ordering, vehicle reservation, food arrangement, photo contest, etc.
Verb (abbreviation for verb) activity preparation:
1, bus number one.
2. Banner: Spring outing for outstanding employees of basket carriers (and holding placards of basket carriers).
3. Drinking water.
4. Speakers.
5. camera.
Activity arrangement of intransitive verbs:
(a) March 27th Zhijiang spring outing arrangements:
At 8: 30 in the morning, people who signed up for the Spring Tour of Zhijiang gathered in Xi Du Ginza Store, ready to take a bus.
Set off at 8: 40 a.m. on time for Suitangxi, Zhijiang.
At about 10: 00 in the morning, go to Zhijiang Hutangxi scenic spot and take a boat trip to one of Hutangxi scenic spots.
Visit Zhijiang surrender workshop at 1 1: 30 in the morning.
Eat at the roadside specialty Zhijiang Duck Restaurant at xx: 00 noon (you can also arrange to eat at Fengyuqiao).
In the afternoon 14: 00, Jiang Yufeng Bridge, Drum Tower and Tianhou Palace were filmed.
Meet at 16: 00 pm and return to the company by bus.
(2) Spring outing arrangement in Xinmin Village on March 28th:
At 9: 00 a.m., the people who signed up for the Jingping Spring Tour gathered at Xinmin Restaurant, ready to take the bus that left on time at 9: 00 a.m.10 for the farm spring tour.
Arrive at the farm around 10: 00 in the morning and organize a visit to the farm and the farm.
After xx: 30am, organize barbecue and outward bound training (treasure hunt in groups).
Visit Jingping Ancient Village at 0/4: 00 pm/KLOC-.
Meet at 16: 00 pm and return to the company by bus.
Seven, spring outing personnel matters needing attention:
1. The list of participants shall be arranged by the person in charge of each store as a whole (personnel from the headquarters office, farm and Xincai R&D base shall register themselves), and shall be submitted in writing to the Marketing Planning Department of the headquarters office before March 20th.
2. You can bring friends for a spring outing, and the cost is aa. The number of friends you bring should be reported to the planning department before March 25th.
3. All spring outing personnel should try to wear work clothes, sports shoes or shoes that are easy to climb mountains, and wear sun protection caps to participate in activities according to weather conditions.
4. People who feel unwell or carsick in hot weather should inform the person in charge in advance.
5, spring outing personnel in the tour activities should be divided into (breeding group, Baoshan group, mixed group) to carry out activities, the team leader by the manager or foreman.
Pay attention to personnel safety during the tour. In case of emergency, please call the relevant staff.