1. Clarify customer needs: Understand customers' needs and problems, actively ask their specific needs, and actively provide them with solutions.

2. Pay attention to the customer's tone and mood: listen to the customer's voice, pay attention to the customer's tone and mood changes, and use appropriate communication methods and languages to communicate with customers.

3. Build trust: Build the trust of customers through honest, professional and friendly services, so that customers can accept your products or services more naturally.

4. Highlight the advantages of products or services: when introducing products or services to customers, highlight their unique advantages and advantages to attract customers' attention.

5. Emphasize added value: For customers, they buy not only a product or service itself, but also other added values, such as after-sales service and quality assurance. These relationships also need to be emphasized and explained.

6. Use appropriate sales techniques: For example, use fewer closed-ended questions to encourage customers to express confirmation or rebuttal.

7. Keep in touch: sales are not limited to a single transaction, establish customer files, contact customers regularly, and maintain good sales relations.

The above are some commonly used sales skills and techniques, which need to be applied flexibly according to the actual situation and pay attention to communication with customers.