Model essay 1
With the increasing frequency of interpersonal communication in modern society, people pay more attention to personal etiquette. As the saying goes, "Don't learn manners, don't bully." Etiquette is not just about wearing clothes and hats, but dealing with people. Through this training, I was deeply touched, cleared up the superficial understanding and vague concepts of civilized etiquette in the past, and made me really understand the meaning of etiquette, that is, the code of conduct and practice in which service personnel show respect and friendship to customers through words, manners and behaviors in their posts. To put it simply, it is the etiquette norms and work art applied by service personnel in the workplace, which is the full embodiment of people's inner self-restraint.
Every employee is the spokesperson of the company's image. The influence of corporate image determines the development and survival of the company. Only by improving the personal quality of each employee can the reputation of the company be enhanced. This is the case in Haidilao. When it comes to service, it comes to Haidilao. As a chain enterprise in Liu Yishou, it not only has a high-level brand, but also has high quality and good service. The premise of these services is to leave a good first impression on the guests, and a good first impression begins with the etiquette of meeting the guests at first sight. It should be said that every employee knows the most basic etiquette, but some details are ignored in the actual operation process. We should adhere to the "three to three tones": specifically, "customers arrive, smile and respect" and "come with questions, ask with answers and leave with delivery". Take the initiative to greet guests and serve with a smile; You should make customers feel your warm welcome to him and make them feel good about you.
I studied and trained last weekend afternoon. Although I have trained such courses before and trained employees during the operation support period, there are still some details I haven't done yet. This training made me more deeply realize that etiquette is embodied in details, and details show quality. And the importance of various manners, from a personal point of view; Help to improve self-cultivation; Help people beautify themselves and their lives; It helps people's social communication and improves people's interpersonal relationship; From the enterprise's point of view, it can beautify the enterprise image, improve customer satisfaction and reputation, and finally achieve the purpose of improving the economic and social benefits of enterprises.
Although the study of service etiquette is over, the purpose of learning is far from over. On the contrary, I think it should be the beginning of the combination of study and work. As a reserve manager in Liu Yishou, we should use good gfd and mental outlook to create a good brand image of the company, so that our etiquette and good service can leave a good impression on our customers. In order to effectively standardize service behavior, we must demand and strive to standardize our service behavior according to the etiquette in learning. Listen to customers' demands in a standardized, standard and smiling way, answer customers' demands patiently, face your work with a healthy attitude, shape Liu Yishou's service brand image with a good gfd and mental outlook, provide customers with quality services and reflect the value of their own services!
Fan Wen 2
Throughout the ages, etiquette is an important symbol of the degree of civilization of a country and a nation, and an important embodiment of a nation's spiritual outlook and cohesion. On the surface, etiquette is an education from aspects of dressing, words and deeds, manners and manners, but at a deeper level, it is the embodiment of a person's mental outlook, internal quality and attitude towards life.
Through the study of etiquette knowledge, I can better understand the basic etiquette and rules in interpersonal communication, learn to respect the customs and customs of different places, learn not to violate the taboos of others in interpersonal communication, learn how to gain the respect, trust and affirmation of others in complicated interpersonal communication, establish my own good interpersonal network, continuously improve my interpersonal communication ability and make myself develop better.
As a Eurasian employee, I am also aware of my lack of etiquette knowledge. Whether it is for patients or comrades-in-arms, my lack is a bit rude. In the future work, I will apply the etiquette knowledge I learned today to my work and make myself a person who understands etiquette!
Fan Wen 3
After reading Professor Jin's Service Etiquette, I was deeply touched and further realized the importance and necessity of strengthening service etiquette. Service etiquette refers to the basic quality and code of conduct that employees in the service industry should have. It is a code of conduct and agreement for service personnel to show respect and friendship to the objects they serve through words, manners and behaviors in their work. Good manners can win the friendliness of strangers, the concern of friends, the respect of colleagues and the satisfaction of patients. Let's talk about my own experience in two aspects of service etiquette.
In the daily work of our hospital, service should come first. If the service is good, it will get twice the result with half the effort. Professor Jin "serves politely, how to treat others?" Then it is necessary to achieve' three hospitality'-welcome guests with sound, ask and answer, go and send. "Politeness, honorific words and polite expressions are very important in polite service and effective in clinical service. To achieve enthusiastic service, we must be sincere, whole-hearted, full of goodwill and consistent in appearance, and we must achieve four passions, namely, "eye to eye, mouth to mouth, and body to heart." This "four arrivals" is very important in the exercise therapy training of stroke patients with hemiplegia. When you see it, you should focus on the patient; Give the patient a password to guide the patient; Body and hands to assist the patient's limbs or guide the patient to exercise correctly; Meaning, expression and manner are natural, the heart should always be open, and patients should interact with each other to stimulate their confidence in rehabilitation and independent exercise, so as to achieve the unity of eyes, mouth, body and mind, which shows that the work is serious and responsible, the rehabilitation effect is obvious and the patients are satisfied. If the eyes, mouth, body and mind are inconsistent during the training process, such as staring at the patient or looking around, lowering the head or slurring speech, incorrect training techniques or inadequate guidance, inattention, absent-minded, absent-minded. The patients are disgusted, showing that they are not serious and responsible in their work, perfunctory, coping with errands, the rehabilitation effect is not obvious, and the patients are not satisfied.
In our life and work, generally speaking, etiquette embodies respect. The cultural construction of our college is "respect, care, responsibility and dedication", and respect comes first. I think respect is divided into self-esteem and respect for him. In fact, everyone is equal, so we should respect ourselves and others at the same time. Respecting superiors is a bounden duty, respecting subordinates is a virtue, respecting patients is common sense, respecting colleagues is a duty, and respecting everyone is an education. Respecting others means paying attention to certain methods and principles, being good at expressing respect and friendship for others, being accepted by others, and forming interaction, otherwise, good intentions will not be rewarded, causing unnecessary misunderstandings. Just like Professor Jin said three principles. First, accept each other. Second, appreciate each other and value each other. Third, praise each other. We often face hemiplegic patients at work. They are stressed and emotionally unstable. Some patients have cognitive impairment, and they often feel inferior. We must respect them and treat them like relatives. They are conscientious and responsible in their work, and are not afraid of being dirty and tired. They have perseverance, confidence, trouble and repeated guidance during training. Make them recover as soon as possible and return to their families and society.
And self-esteem includes the following aspects:
Respect your profession and love your job. Professor Jin once said: "There are priorities in learning the Tao and specializations in the technical field." Only by loving your work can you stimulate your potential and creativity and realize the value of life. If you are listless at work, dissatisfied with your work, complaining about others, and thinking of being a monk for a day, how can you create value and sublimate yourself?
Respect your own unit. A person's work unit is his background and support. If you don't respect your own unit, you don't recognize the foundation of your existence, that is, you don't respect yourself. Respect your major, don't spoil and belittle your major. In addition to strengthening business study and improving professional and technical level, we should also take our work seriously and operate in strict accordance with professional and technical operating norms in order to win the trust of patients.
In a word, I think a person's elegant appearance, perfect language art and good personal image, showing his temperament and winning respect are the basis of his success in life and career. Therefore, learn to respect and tolerate others, at the same time, always pay attention to your own way of speaking and gfd, and greet every day of life with an optimistic and positive image. Only in this way can you realize your life value in a harmonious social atmosphere!
Fan Wen 4
On August 28th, the school's administrative and logistics staff took advantage of noon to learn Zhou Simin's lecture on "Service Etiquette". Throughout the study at noon, everyone was attracted by her elegant speech, extraordinary temperament and natural and graceful style, so our interest in learning was very high. After listening to the lecture by Zhou Simin, a lecturer in service etiquette, I benefited a lot and was educated and inspired. Through study, we found that there are many places that we can't do in our usual work service. For example, in our usual work, we don't pay much attention to the common problems such as gfd is not standard, the voice of civilized language is too small or too loud, and the face is expressionless. Later, I looked up her information on the Internet. She met milton kotler, the "father of modern marketing" in the United States, and Dominic Chatel, the "father of marketing" in Europe, and discussed the words and set a good example. She is known as a gorgeous, intelligent, brave and elegant charm beauty, and is also an international fashion etiquette expert.
Service etiquette is the foundation of our study, life and work, and it is the arm of our healthy growth. Xun Ziyun: "If you don't learn etiquette, you can't stand it. You can't live without manners. It's not good to be rude. Rude is uneasy. " China children's gestures, voices and smiles all reflect a person's temperament and accomplishment.
Service etiquette is a means and process to show understanding and respect for people; Polite conversation, decent manners, friendly appearance, sincere smile ... The ultimate goal of etiquette is to provide customers with quality services, improve the quality of employees, establish a good corporate image, and make our driving school invincible in society and have unique core competitiveness.
Our driving school belongs to a service-oriented industry, serving all students who learn to drive. Therefore, in our daily work, everything we say and do represents the image of the school, and both your external temperament image and your words and deeds will leave an impression on students. Teacher Zhou mentioned the mentality of service etiquette in the lecture. First of all, we must have a positive attitude. A good positive and optimistic attitude will make the conversation relaxed and easy to reach an understanding, which is to improve the quality of service and enhance. Everyone is equal, and respecting and caring for customers is a noble etiquette. In particular, customers with rude attitudes should be treated with respect and friendliness. Being friendly and respecting customers is an important principle in dealing with relationships with customers.
Take respect as the first principle of etiquette, strengthen moral cultivation, serve with a smile, and receive every student politely, so as to achieve the goal of high-quality service, so that our school can compete for high and low with service in the increasingly fierce market competition. The competition in the market is the competition of customers. With a loyal customer base, we can grow like a rock. Hall, a famous American anthropologist, said; "A successful communicator not only needs to understand other people's spoken language, but more importantly, he can observe other people's silent signals and use them correctly in different occasions. Therefore, we should successfully combine the use of civilized honorifics with beautiful body language in service etiquette to create the best expression effect: beautiful body language includes expression language, sign language and body language. Good manners and noble moral cultivation cannot be achieved overnight. Need to keep learning, broaden the horizons of the kit, accumulate knowledge, daily training and exercise. Start from dribs and drabs, pay attention to small things, and see the spirit in the "nuances". "This is the result of perseverance, dripping wears away the stone.
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