Formulate rules and regulations for standardized management of employees and carry out standardized management of employees. However, we should also pay attention to the flexible use of standardized management systems and remember that they are too rigid. China First Chartered Alumni Association

Second, staff quality training.

Conduct quality training for all employees in the maternal and infant store regularly, so that employees can often learn some sales etiquette and the art of product promotion, as well as how to master the customer's consumption psychology and marketing courses. Only when the quality of employees is improved will they consciously serve.

Work hard.

Third, let employees master the skills of "three-phase entrance".

The so-called "three-phase entrance" means that employees can judge the customer's doppelganger and personality by observing the customer's clothes, conversation and temperament, so as to choose the appropriate language for communication in commodity promotion. For promoters, there is no fixed promotion method, which should be analyzed according to the specific situation.

Fourth, pay attention to the tone and speed of sales language.

At present, in the Internet age, news is no longer blocked, and many things and languages become transparent. Most people who have the right to speak are consumers, and consumers hold control in their hands. Under the new situation, in order to run the maternal and infant store well, it is necessary to realize the high-level concept of "taking consumers as the center", instead of kowtowing to consumers, we should understand what customers think and need through in-depth understanding and look at the essence through phenomena.

Customer-oriented, managers of maternal and infant stores should always keep in mind the importance of customers, listen to customers' needs, solve customers' problems, let consumers find a sense of existence in real life and feel the services provided by maternal and infant stores from all aspects.