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Summary 1. Through this training, we can understand the etiquette instruments and common sense in hotel service reception, learn and master the common polite service terms, basic etiquette and polite behavior norms in hotel service reception, cultivate interpersonal skills, cultivate service terms, basic etiquette and polite behavior norms, train interpersonal skills, develop good professional habits of polite hospitality, and truly realize the hotel purpose of quality service.
Hotel industry is a polite service industry, so it is very necessary to educate employees and new employees who are about to take up service posts on manners and etiquette. This is not only the need to cultivate civilized employees, but also the basic requirement of occupation. Only by mastering the basic common sense of etiquette, combining with the post requirements and the needs of improving one's moral cultivation, and striving to apply it in practice, can one enrich oneself, be truly competent in one's job, improve the service quality and become a qualified hotel talent on the basis of mastering one's own business and skills.
At this etiquette training meeting, the teacher advocated that student cadres should establish a good atmosphere from the above eight aspects. This is the need to strengthen the construction of the Party's ruling ability, and it is also the requirement of the people for party member cadres. The overall progress of society is not only reflected in material sufficiency and technological progress, but also needs to cultivate a perfect spirit and noble personality. To promote the construction of healthy personality of members of the whole society, it is necessary to rebuild etiquette, so that people can get in touch with each other and live in harmony in a harmonious social life, and get spiritual pleasure and satisfaction. This requires us to carry forward the excellent traditional etiquette of the Chinese nation, rebuild new civilized etiquette that reflects the requirements of the times, and make China an economic power and a new century? State of etiquette? !
Summary 2 Etiquette is the external embodiment of personal quality and accomplishment, and also the concrete embodiment of corporate image. Etiquette has attracted people's attention, and it is interpersonal relationship? Lubricant? , but also corporate image? Business card? . Xunzi said:? An old friend who is rude will not be born. If he was impolite, he wouldn't have been born. If he was too rude, he wouldn't keep it. ? what's up A gift? Travel all over the world and get nothing? A gift? Don't move a step Today, with the rapid development of economy and society, as a professional, if you don't understand etiquette, you will be rude; If you don't obey the etiquette, you will be considered rude. If professionals lack the knowledge and ability of professional etiquette, they will always feel embarrassed, confused, embarrassed and lost, and then they will never succeed together.
Through a semester's study, I know that professional etiquette refers to the communicative art that professionals from all walks of life should abide by in the process of interpersonal communication because of their work needs. Professional etiquette is a code of conduct that professionals must abide by, a concrete manifestation and behavioral skill of self-discipline and respect for others, an external manifestation of personal cultivation and social outlook, and a concrete manifestation of enterprises. Professional etiquette can effectively enhance one's professional image, give the communication object a good image of professionalism, dedication, authority, courtesy and restraint, and thus form a unique competitive advantage.
? As a code of conduct in social communication, professional etiquette is produced by people's perfection and recognition. In interpersonal communication, business activities, food reception and service, people should consciously learn and abide by professional etiquette and act according to the rules. Any act of running amok and going its own way is against the requirements of professional etiquette. The eagle of professional etiquette follows the principles of tolerance, respect for others, self-discipline, observance, temperance, sincerity, conformity and equality. In my personal life, I have many behaviors that violate professional etiquette. I don't think so, but I have left a bad impression on others. This has a great influence on our future job search. Although we have not yet entered the workplace, but professional etiquette.
Rong is also quite useful in our daily life. We can reduce a lot by studying it.
Good etiquette behavior can improve and enhance the image of the enterprise, enhance the vitality of the enterprise, and help to improve the economic benefits of the enterprise. It is one of the manifestations of the enterprise to show the enterprise concepts such as values, business philosophy and goal pursuit through the superficial image. For individuals, observing professional etiquette can effectively improve personal quality, shape a good professional image, and is conducive to interpersonal communication and exchange. Professional etiquette can make work an art.
Summary 3 This intensive training course organized by the hotel gave me the opportunity to listen to the lectures of senior experts in the same industry, communicate face-to-face with professional teachers and receive guidance. I was deeply moved by the content stated in the first class "Foreman's Necessary Hotel Service Etiquette".
As a high-end hotel, it not only has advanced facilities, luxurious decoration and elegant environment, but also has high quality and good service. However, the premise of these services is to leave a good first impression on the guests. Personally, I think a good first impression begins with the etiquette of the guests at first sight.
It should be said that every employee knows the most basic etiquette, but in the specific reception service work, either we forget the etiquette, or the etiquette is not in place, or we can't express it clearly. In this training, I learned to praise and discover the advantages of others, look at things with an inclusive attitude, build a good brand image of the hotel with a good gfd and mental outlook, and leave a good impression on our guests with our etiquette and good service.
To effectively standardize the service behavior, I will try my best to standardize my service behavior according to the service etiquette requirements mentioned by Professor Wang, so as to achieve standardization and regularization, and at the same time, I will provide quality services for my guests, reflect the value of my service and show good personal cultivation.
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