Smile service speech article 1 In real life, no one will easily refuse to smile, and smile is the most magical in interpersonal relationships. Especially in the service industry, smile is the best wealth, and smile is the simplest, most economical, most feasible and easiest service.
Smiling service is the most basic standard in service attitude and the best external expression of service enthusiasm. Smiling gives people a kind, kind and polite feeling, and proper honorifics will make customers feel at ease. Smiling is also an excellent way to respect customers.
Laughter is born to everyone. Smiling service is a sincere expression of one's heart. It is a kind of strength, which can not only produce good economic benefits, make it win weddings and prosper business, but also create social benefits of prices, so that it has a good reputation and word of mouth. In the case of competitive incentives in the service market, high-quality services are essential if you want to occupy a place for yourself. A heartfelt smile is the key. In fact, smile service is a measure with the least investment, the greatest effect and twice the result with half the effort in service work, which is valued and advocated by various service industries and service units.
A patient working attitude is the foundation of smiling service. How to resolve contradictions is also a problem that our toll station has to face today when medical disputes and doctor-patient relationship are not handled properly. Patience is the most effective way to solve conflicts. When we are in contact with patients or their families, if we can use polite language, sincerity and patience, plus face-to-face explanation with smiling service. I don't think anyone can be indifferent. There will always be a little peace or tranquility in his heart. I think the next time he comes to the hospital, he will remember our good service attitude.
Full work enthusiasm is an extension of smiling service. Complex window services, time and patience are not enough. At this time, we need not only patience, but also a high degree of work enthusiasm, so as to cope with various challenges in our work. When we are passionate about our work, we have no reason not to do what we like well. When patients and we encounter difficulties, we have no reason not to work efficiently, put ourselves in patients' shoes, think what they think, read what they think and be honest with each other. When this concept is deeply rooted in people's hearts, it is an extension of our smiling service.
The personnel manager of a big company once said that he would rather hire a girl who didn't finish primary school but laughed happily than a doctor of philosophy who looked sad. This statement is very realistic. The clerk's smiling service can infect any customer and even be an important factor in successful purchase. Many companies advocate "smile" service, and smile is indeed an important magic weapon of modern marketing.
Never laugh at your customers, or be rude to your customers, or even fool your customers, which is fatal to you. Treating your customers with courtesy and respect will make them feel that you are kind. You can't just make promises to customers. Breaking a promise will do harm to yourself and your customers. Bad faith will make customers feel that you are unreliable and you can't give them a sense of security. Finally, customers will no longer trust you, and you will lose their trust and customers.
Provide wholehearted service to each of your customers. No matter what the customer's situation is, we will provide him with thoughtful, meticulous and enthusiastic service. If your customer asks you something, you should make sure it is accurate before telling your customer. Don't take it for granted to answer hastily. Don't mislead customers, but clearly point out the direction and ensure that you can help customers.
Smile Service Speech 2 Dear leaders, judges, guests and friends,
Hello everyone!
In today's fierce competition in the hotel market, smiling service is a sincere exposure of the heart, a manifestation of one's own cultural quality and courtesy, and a manifestation of respect and enthusiasm for guests. It can not only produce good economic benefits, but also create priceless social benefits.
Keep smiling, you can adjust your mood; Second, it can eliminate barriers; Third, you can get a return; Fourth, it is good for physical and mental health.
In order to be in an invincible position, develop more and satisfy customers is the fundamental direction, and a heartfelt smile is the most basic and effective magic weapon to compete with customers. At Walton's house, the most important thing every day is to ask the salesman: Did you smile at the customer today? A smile makes a century of Walton.
A kind smile can shorten the distance between customers and us, and customers will trust and agree with us. A kind smile can bring goodwill to customers and win their respect.
I remember once reading a report on the Internet that an old lady in America bought a lot of things and met the owner of a grocery store. The old lady said, I haven't been to your store for 12 years. 12 years ago, I went shopping in your store every week. However, one day, a clerk's attitude was really bad, so I went to other stores to buy goods. Hearing this, the boss quickly apologized. After the old lady left, the boss calculated an account: if the old lady spends $25 a week in the store, then 12 is 15600. And this is only because of the lack of a smile. This shows the importance of smiling. Attitude is very important for the service industry. Service attitude determines service quality and directly affects the interests of enterprises. Smiling service is actually an attitude of enterprise employees to serve customers wholeheartedly. If all employees of the enterprise can have this attitude, the value it creates for the enterprise will be amazing.
Services are everywhere, services are everywhere. We should not only serve our customers, but also our company, our colleagues and everyone who needs our services. Let service become a habit and an indispensable part of our life.
In the service industry, smiling is an important action that cannot be ignored. Smiling can shorten the distance between people. First, it shows that you are friendly. Secondly, you can show that you are willing to serve customers; Can reflect the customer first, so that guests feel at home. Although smile is the primary factor to determine the quality of service, you must be familiar with your business, so as to satisfy the guests.
Smile is a kind of light, an attraction and a kind of motivation. It makes strangers feel kind, makes friends feel comfort, makes relatives feel happy and makes them full of confidence.
If there is no smile in life, rice will be sour, wine will be sour, thick shields will be erected between people, and souls will wander in the trenches.
Smiling delights the soul. A proper smile is both subtle and vivid, simple and rich, both polite and heartfelt.
In life, I always let my smile accompany me and greet every sunrise and sunset.
A beautiful smile is a shortcut to cross the barriers between people and a refreshing agent in a monotonous working atmosphere.
Life is picturesque, and the smiling picture adds bright colors.
Life is like wine. Smiling, the wine is full of attractive fragrance.
Life is like a song. With a smiling song, there will be more moving melodies.
Life is like a book, a book with a smile has a shining theme.
Today, I want to say that our bus service also starts with a smile!
When people take the bus and get on the bus, the first thing passengers may see is the brand-new cab, unified seats and our faces. However, our cab can be unified, our seats can be unified, and our faces can be unified? The answer is: yes. Because we all have smiles on our faces!
According to Ci Hai, laughter is "to smile with pleasure" and one of the secular desires of human inner world, but it is a high-quality mental state, especially a smile. Since ancient times, people have said that "a thousand dollars can't buy a smile" and "a smile can solve a thousand troubles", but "it is difficult to sew a smile in the world, and chrysanthemums will be everywhere" shows that it is not easy to really smile all the time, and it is not easy to go out and do things most afraid of "tough face" and "bitter gourd face". The' clear and bright' smile is full of the breath of spring, which is pleasing to the eye and naturally produces a good impression. The driver of our second company and fourth team always laughs at work. When passengers ask for directions, they always smile and answer patiently. Passengers with mobility difficulties are always smiling and enthusiastically helping them get on and off the bus. The driver illuminates every line with dedication and warms every customer with a smile. You see, the wall of our team is hung with "Women's Demonstration Post" and "Provincial Number". There is little time to rest at work, but smiling is a tradition there. A gust of wind will get into the habit of smiling when you get there. With a sincere heart, strong sense of responsibility and cordial smile, they fully embody the business philosophy of "smile service" of our bus company.
Smile is a bright light on the sea, giving people hope and strength. Smile is a ray of sunshine, which can penetrate dark clouds and warm the earth and creatures. A poem wrote: "smile, oh smile, as long as you smile, there will be countless smiles in response to your smile;" As long as you smile, life is full of laughter. "Smile is the best portrayal of our mental state and the shortest distance between people. Under the situation of fierce competition in the market economy and accelerated pace of work and life, as Jinan bus people today, only by truly taking "smile" as an indispensable means for enterprises to develop competition from bottom to top can we provide an inexhaustible source of strength for our services.
Gu Jianfen, a famous musician, once wrote such a song: Please take my song back to your home, please leave your smile. For us Jinan bus people, please take our service back to your home, please leave the passengers' smiles, and let us leave the passengers' smiles, starting with our own smiles. Friends, treat yourself and everyone around you with a sincere smile, and we will have unparalleled beauty and freedom in life. Let's hold high the torch of hope with a smile and move towards a brilliant tomorrow together. Let's smile together and show the brilliant brilliance in life.