Ms. Liu Liying, Director of Customer Service in Asia Pacific of Dassault Company, introduced the customer service features of Dassault Company to us. The first is to establish a more perfect after-sales service center. Dassault authorized a maintenance center in Shanghai, and will send an elite technical representative with enough experience to the maintenance center for maintenance training. It is planned to train a group of excellent maintenance technicians in three years to provide services for Dassault's customers in China.
On the other hand, in terms of pilot training, the aircraft will have professional flight knowledge training before and after delivery. The establishment of Beijing branch is also a measure to improve service. Dassault will send various service personnel to Beijing through it, such as sending some pilots to Beijing to provide services and support to customers.
The most distinctive service is dispatch training, including learning professional knowledge such as aircraft performance, aircraft route design, aircraft flying height and fuel load. This service is unique to Dassault, and other brands do not have such professional training services. In order to provide this service, Dassault specially invited a French aircraft operation manager, who is currently based in Hongkong, to provide on-site training services or route design for customers in China market.
In the future, Dassault will send more pilots to the China market to provide support services, and set up claims managers and other positions to improve the whole service system, so that China customers will no longer need to look for American customer service representatives in the dead of night.