Answer the phone with enthusiasm, because we represent the image of the school. Pick up the phone at the second and third rings. First of all, say "hello, this is the music and dance school", and always say "sorry" and "please wait a moment". If you are late for some reason, you should say "Sorry to keep you waiting" to the caller. The voice of answering the phone at the front desk should be unhurried, and finally keep a relaxed and happy tone. You shouldn't use uncivilized language to the caller on the phone. You should adjust your expression. Smiles can be spread by telephone. Use polite expressions, such as "thank you" and "what can I do for you?" You're welcome and so on.

2. Hold the microphone in the left hand and the pen in the right hand.

Most people are used to picking up the receiver with their right hand, but in the process of telephone communication with customers, it is often necessary to make necessary written records. When writing, the microphone is usually clamped on the shoulder, so that the mobile phone can easily fall off and make a harsh sound, which brings discomfort to customers. In order to eliminate this bad phenomenon, we should advocate holding the receiver with the left hand and writing or manipulating the computer with the right hand, so that we can communicate with customers easily.

3. Make a good record of the call.

There should be a call registration form next to the phone, which records the age, name, phone number and the time of making an appointment to visit the school in detail.

4. Repeat the call point.

Before answering the phone, don't forget to repeat the main points of the call to prevent misunderstanding caused by recording errors or deviations and make the whole work more efficient.

5. Ask the customer to close the production line first.

What needs to be remembered is that in the process of making and answering the phone, the customer should receive the line first. Because once you hang up first, the other party will definitely hear a "click", which will make the customer feel very uncomfortable. Therefore, at the end of the call, please politely ask the customer to hang up first, and then the whole phone call will be successfully completed.

Second, the reception of visitors

1. When guests come.

Greet the visiting customers immediately, nod and smile at the visitors: "hello, excuse me;" "Are you here for a dance consultation or a class?" If you want to experience a dance class, you should ask the customer if they have an appointment. Then let the visitors fill in the visit registration form.

2. When receiving visitors

Avoid letting visitors enter the office area alone, and the front desk staff should guide visitors into the office area.

3. See the guests off

When customers leave, they should politely say "Take your time!" After the customer leaves, immediately organize the disposable cups used by the customer and keep the reception room clean and tidy so as to receive the next batch of customers.

Third, internal reception:

1, there should be someone at the front desk at all times. If you have something to leave temporarily, you should take the initiative to explain it to other colleagues and help transfer calls or receive visiting guests.

2. Check the cleanliness of the front desk desktop and the cleanliness of the surrounding environment of the front desk every day.