2. Domestic mail is divided into ordinary mail and ordinary mail according to the delivery time limit.
3. Postal official mail is the mail delivered free of charge by the competent department of postal communication and its communication enterprises.
4. The post responsibility system for postal couriers stipulates that postal couriers should deliver mail and newspapers quickly and accurately in accordance with the prescribed frequency, time limit and delivery depth.
5. The "five unifications" of internal delivery operation are: unified command and dispatch, unified operation process, unified specifications and standards, and unified materials and appliances.
6. The arrangement of newspapers shall be based on the "newspaper delivery form" and arranged in the order of delivery route.
7. The post responsibility system for postal couriers stipulates that postal couriers should seriously deal with the returned mail and take the initiative to inquire, so that users have no reason to declare.
8. "Two guarantees" refers to what should be done in the delivery of the preceding paragraph, that is, to ensure the mail and personal safety.
9. From the perspective of communication utility, postal delivery network is the key and final embodiment of postal service to fulfill its obligations and complete postal products and services.
10. Mail refers to letters, printed matter, postal parcels and remittance notices delivered by postal enterprises.
1 1. The service policy of postal communication is fast, safe and convenient.
12, the process of mail production and delivery can be roughly divided into four basic links: receiving and sending, sorting and sealing, and delivery.
13. The postal communication network consists of receiving and sending terminals, mail processing centers and delivery terminals.
14. The service tenet of postal enterprises is "".
15, the entrepreneurial spirit of Jiangsu Post is:
16. The service concept of Jiangsu postal enterprises is:
17. The service slogan of Jiangsu postal enterprises is:
18. There are two ways to report: "one household reports more" and "".
19. In general, mail should be carefully arranged in the stacking order based on the workbench.
20. In order to ensure the quality of external delivery, after all internal operations, the courier should deliver an email before leaving work.
2 1. When the submitting unit sends it by surface mail or flat brush, it shall deliver it one by one, and check the full name of the receiving unit.
22, submitted to the unit of newspapers, should be in conjunction with the user to review the total number of all kinds of newspapers, and then submitted.
23. The parcel delivered to the home shall be signed by the recipient on the delivery mailing list and the delivery mailing list respectively, so as to be archived for future reference.
24. When delivering ordinary residential mail, the recipient does not need to sign for it, but it must be done.
25. Periodicals should be packed in special bags, and marked with colorful periodical bags.
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Second, multiple-choice questions (each question 1 point *** 15 points)
1, the quality of the whole process of mail processing should be reflected by () work.
A, receiving and dispatching b, sorting and sealing c, transporting d and delivering goods.
2. The internal operation flow of newspapers and periodicals is car picking, () fine arrangement and general evaluation.
A, subsection distribution, opening acceptance B, opening acceptance, subsection distribution
C, unpacking, subsection distribution, acceptance d, acceptance, unpacking and subsection distribution.
3. When handling imported mail, the delivery office finds that the mail contains dangerous goods, and if the circumstances of delivering dangerous goods are serious, it shall contact () for handling.
A, receiving and mailing bureau B, sender C, recipient D, public security department
4, () is the abbreviation of Inner Mongolia Autonomous Region.
A, Mongolia B, Inner Mongolia C, Hebei D, Inner Mongolia
Among hundreds of surnames, the pronunciation of the surname "cen" is ().
A, Jin Yi, C, Sting Ren, and Men.
6, insured mail means that the post office shall be liable for compensation according to ().
A, the actual value of the mail b, the amount claimed by the user c, the insured amount of the mail d, and the market price of the contents of the mail.
7, in the following, () refers to the naked form of information carrier.
A, printed matter B, letter C, postcard D, parcel
8. Postal enterprises shall register the units that meet the postal conditions and apply for delivery of mail, and arrange delivery within () from the date of registration.
A, three days b, one week c, one month d, three months.
9. Take out the mail marked "registered" on the cover from Zhong Kai mailbox and handle it correctly ().
First, everything will be handled by ordinary mail; By registered mail.
C. If the registration fee is not paid in full, it will be regarded as ordinary mail. D. If the registration fee is paid in full, it will be regarded as a registered letter.
10. Press () to subscribe to the whole newspaper.
A, month B, quarter C, half year D, year
1 1. When international mail is returned, the reason for return shall be indicated in the "□" of the approval form ().
a、√ B、× C、△ D、○
12, postal logistics details in quintuplicate, the first of which is ().
A, the receiving and posting office retained copy b, the posting and delivery office retained copy c, the sender retained copy d, and the recipient retained copy.
13, the following basic address information, the correct format is ().
A, east of No.81of * * street in * * province, and 50 meters south of the intersection of * * road and * * street in * * province.
Room 2-5# 163, No.4 * * Street, * * City, Province 12A.
14, ordinary mail fine line operation is divided into () in order.
A, stacking, fine arrangement, bundling B, stacking, re-inspection and bundling
C, fine arrangement, re-inspection, binding d, stacking, fine arrangement and re-inspection.
15. After the mail is sorted at ordinary times, it should be rechecked, and the order of rechecking is ().
A, check retail investors first, then check large amount, and finally check printed matter B, check large amount first, then check retail investors, and finally check printed matter.
C, first check the printed matter, then check the retail investors, and finally check the large households D, first check the large households, then check the retail investors, and finally check the retail investors.
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Third, multiple-choice questions (2 points * * * 20 points for each question).
1, of the following options about postal communication characteristics, () is correct.
First, it is an important channel for the circulation of materials under the conditions of market economy. B, it produces benefits by transmitting physical objects and information.
C. the production process is consistent with the consumption process. D. the whole network is jointly operated.
2. When the courier collects and fills in the house number information in the basic address, the "building" filled in should include the name ().
Block A and B, Gate C, Unit D, Room
3, the following () by the postal enterprise franchise.
A, remittance business B, parcel delivery business
C. mail delivery service.
4. Among the following options, the special postal product specified in the Postal Law is ().
A, postal datestamp b, pouch c, postal clip d, lead seal
5. The following statement about ordinary mail is true ().
A, don't open a receipt when sending and receiving, and don't register when handling.
B, delivery does not require the recipient to sign for it.
C. Postal enterprises do not accept inquiries and are not liable for compensation.
D, postal enterprises do not accept inquiries, and only bear limited liability for compensation.
6. Among the following options, () is the correct statement about accumulation in ordinary mail sorting.
A. The more piles, the better.
B, pile location should be fixed.
C. The address of the recipient on the credit cover depends on the complete address and full name, and at the end.
For a series of emails, relevant paragraphs should be delivered in time.
7. () Re-mailing is not accepted.
A, ordinary mail b, ordinary mail c, receipt mail d, express mail that has been sent from the mailroom.
8. The following can reflect the postal communication service ().
A, postal communication provides communication services by transmitting information and articles, and plays the role of spatial displacement.
B, postal communication is mainly based on physical objects as the carrier of information transmission.
C. Postal enterprises are the most commonly used means of communication and an important channel and medium for developing the socialist market economy.
D. Postal enterprises are an important part of social infrastructure and occupy an important position in the national economy and people's lives.
9. The following items () can be delivered by mail.
A, written communication B, various official documents, contracts C, unpackaged CDs D, and various manuscripts.
10. The following can't be used as valid identification documents for receiving emails ().
A, armed police identification B, Hong Kong and Macao residents to and from the mainland pass C, work permit D, student ID card
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Four. True or false questions (each question 1 point * * *1point)
1. Postal enterprises that accept mail delivered by users are called import bureaus. ( )
2. Stamp the date with three levels of accuracy. The "third level" means twisting the letter flat, dipping the stamp face in ink and flattening the stamp face. ( )
3. Domestic mail receipts can be delivered together with the mail or separately. ( )
Xining is the capital of Ningxia Hui Autonomous Region. ( )
5. In order to reduce the cost of printing consumables, continue to use fuzzy ribbons until the printing effect is affected. ( )
6. Newspapers can be re-mailed at any time after users apply for re-mailing. ( )
7. The method of "multi-reporting by one household" is suitable for delivery sections with a large number of newspapers. ( )
8. Before delivery, the order of letters and newspapers should be consistent with the delivery route to facilitate delivery. ( )
9. The delivery order of newspapers and periodicals mailed by the company is: ordinary first, then receipt. ( )
10. Business letters (bills) in the same city can only be delivered by ordinary mail. ( )
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Verb (abbreviation of verb) Questions and answers (***30 points)
1. What are the common cross-politeness expressions? (5 points)
2. What should the courier do after work? (6 points)
3. What are the contents of the three basic systems of postal communication production? (and explain) (9 points)
4. What are the undeliverable email contents? (10)