1, organize etiquette training by watching videos and demonstrating performances. Conduct etiquette training for nurses, standardize nurses' gfd and improve nurses' professional quality.

2. Close nurse-patient relationship and listen to the opinions of patients and caregivers on nursing service. The department holds a symposium once a month to analyze and solve the problems raised by patients in time.

3, the department monthly patient satisfaction questionnaire, investigation and handling of patient complaints, timely feedback after the completion of the investigation and handling.

4. Give praise and encouragement to nurses with good service quality, give criticism and education to nurses with poor service quality, and give economic punishment if the circumstances are serious. The department formulates special education manuals.

5, continue to strengthen the supervision of off-campus education and telephone follow-up, do a good job in the education of related diseases of inpatients, health guidance and follow-up of discharged patients.