Lead: For medical telephone marketing, let relevant personnel know. The following is my medical telemarketing speech for your reading and reference.

Medical telemarketing vocabulary 1. Bad mentality: The specific manifestations are as follows.

1, no passion, no body movements on the phone, and the voice is not loud enough;

2. Don't trust your own products;

3, no confidence, do not believe that they can do a good job in telephone sales, ready to be killed at any time;

4, irritable, repeating every day is boring;

5. Poor physical condition and illness;

6. Insufficient investment;

7, do not like telemarketing, afraid of being rejected;

8. I didn't feel like an expert when I called, and I didn't feel like an expert at that time.

Speech on medical telemarketing II. pronunciation and intonation

1, speaking too slowly or too fast. Generally speaking, experts speak slowly, but try to match the speed of customers;

2, the sound is too small;

3. No expert modal particles: hmm, oh, hmm, ah;

4, not calm enough, firm and powerful, and the voice is too light;

5. Do not follow the principle that the first half of the sentence is fast and the second half is slow.

Speech on medical telemarketing III. Speech process

1, not according to the speech flow, omitting and communicating privately, disrupting the speech flow;

2. The customer asks some questions to disrupt the process, does not know how to answer the questions and then continues to go down around the process;

3, in the process of investigation, we should try to complete three steps' ask questions', don't just ask a step to a conclusion. Try to find as many problems as possible and let customers pay attention to their own problems;

4. Be sure to recommend products after suffering, and the order cannot be reversed;

5. Make clear the core process in the communication process.

Vocabulary of medical telemarketing. Objection handling

1, common objections are unskilled or unconvincing;

2. Can't reflect the new objections;

3. The objection handling in speech is not fully understood, distorted or incomplete;

4. I don't understand the skills of objection handling.

1) rhetorical question

2) Understand before reacting

3) Transformation

4) Don't answer

5) Some objections are just casual and habitual questions from customers, so you should answer them directly, preferably in one sentence.

Vocabulary and proficiency of medical telemarketing

1, speaking skills are not skilled enough, even reading is not smooth, and I want to make a single dream;

2. The response was too slow, and the customer remembered that there was a related statement on the phone.

3. Reading the speech to the customer while reading it can't convince the customer.

Marketing strategy of medical telephone. There are too few telephones.

1, wasting too much time on one or several mobile phones;

2. I am in a bad mood and don't want to call;

3. There is something wrong with the opening remarks, which wastes a lot of data.

Vocabulary of medical telemarketing. Poor management of communication details.

1. When the customer is talking, he doesn't respond and doesn't know how to repeat the other party's answer properly;

2, bad mantra, I don't feel it;

3, frivolous tone, played an inappropriate joke and asked questions that should not be asked;

4. Don't pay attention to the interaction with customers, just talk about yourself, and don't stop to interact with customers every two sentences.

5. Don't pay attention to listening, always interrupt the customer's words, or just read the words by yourself and can't understand what the customer is saying;

6. The pause time is too long or too short, and it is not natural and fast enough to change the topic;

7. Answer questions with customers, gild the lily and talk about irrelevant topics;

8. When answering customers' objections or questions, they did not follow the principle of understanding first and then answering, and confronted customers directly, which led to customers' disgust;

9. No empathy, no empathy, no sympathy and understanding when customers express various emotions;

10, promiscuous promises, promiscuous guarantees, which absolutely lead to customers' doubts and disbelief;

1 1. When you ask customers questions, customers sometimes give you a perfunctory answer. This is because the interviewer must dig deep or repeat his words directly, which will help to find the problem;

12. When the customer deliberately refuses to cooperate to conceal the real situation and has a strong resistance, you can find the customer's problem by beating around the bush;

13, you must make a summary;

14: Why are bills always returned or cancelled?

Matters needing attention in medical telephone marketing:

1) Speaking too strongly, selling too strongly, not considering the problem from the customer's point of view, and not giving the customer a chance to speak;

2) When confirming the order, you didn't ask the customer if there was anything unclear, so that the customer could express his concerns;

3) The customer was not told not to leave the local area when placing the order;

4) The product name is not duplicated when placing an order;

5) The company name was not explained to the customer when placing the order;

6) When placing an order, there is no action to stabilize the order.