The following are the basic points about answering the phone in the workplace (private phone is optional)
Say hello before you speak, and report your situation to the company and departments.
Listen carefully when the other person is speaking and write down the main points. When you can't hear clearly, tell each other in time.
Keep the call short and to the point. Don't chat on the phone.
When answering the phone, ask the name of the other unit and its subordinate departments, and provide convenience for the designated receiver when connecting the phone.
When you judge that you can't handle an unspecified call, you can tell the other party frankly and give the call to someone who can handle it immediately. Before handing it over, you should simply tell the recipient what the other party said.
No personal calls during work hours.
Don't speak too loudly, just let the other person hear you clearly, otherwise the other person will feel uncomfortable and affect the work of others in the office.
When the person the other party is looking for is not here and you don't know what the other party's motivation and purpose are, please don't pass the message casually. Don't tell the destination of the designated recipient without authorization.
Usually in the workplace etiquette training, there is a saying about the timing of making a phone call.
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