Wall-hung boiler official website 24-hour customer service hotline:

24-hour manual customer service, offline professional national outlets, personnel service teams in various regions and other exclusive services, the whole maintenance process is standardized and orderly, and the later synchronous tracking inquiry is open and transparent. All teams have been professionally trained and certified, and the accessories used are directly supplied by the original factory.

(Within the validity period of the "Three Guarantees", during the maintenance of the wall-hung boiler in official website, the manufacturer will provide completely free maintenance service).

Official website Service Commitment of Wall-hung Boiler

customer service

(1) Service Commitment

1. Resolutely implement the Product Quality Law of People's Republic of China (PRC), the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, and the Provisions on the Responsibility for Repairing, Replacing and Returning Some Commodities (the new "Three Guarantees" Provisions) to provide consumers with fast services.

2. Set up a 24-hour service consultation and complaint hotline (computer voice service from 2 1: 00 to 08: 00 the next day).

3. After the consumer signs up for the repair, make an appointment with the consumer on the same day to determine the on-site service time, and provide on-site service within 24 hours (unless the consumer has special requirements), and immediately provide on-site service under special circumstances, and follow up the return visit;

4. For products such as official website, which are energy-efficient wall-hung boilers purchased by consumers, service outlets at all levels should provide a free door-to-door installation service (if accessories need to be added due to the installation environment, service outlets should provide installation materials, and service outlets must ensure that the materials meet relevant national standards and bear corresponding responsibilities, and the expenses shall be borne by consumers);

5. Maintenance

National service outlets: Beijing, Shanghai, Tianjin, Chongqing, Wuhan, Nanjing, Chengdu, Hangzhou, Nanning, Xi 'an, Guangzhou, Fuzhou, Changsha, Hefei, Zhengzhou, Jinan, Taiyuan, Haikou, Changchun, Shenyang, Shijiazhuang, Lanzhou, Guiyang, Kunming, Ningbo, Baoding, Kunshan, Shenzhen, Mianyang and Langfang. Dongguan, Wenzhou, Guilin, Qingdao, Wuhu, Yibin, Leshan, Zhenjiang, Zhuhai, Huaihua, Yingshang, Zhangjiagang, Wuxi, Taicang, Huizhou, Xianyang, Xuzhou, Changzhou, Liuzhou and other large and medium-sized cities have service outlets, which provide unified maintenance and arrange maintenance masters to come to the door nearby. Welcome to call.

Official website process of energy rate wall-hung boiler:

1. Users need to go to the designated wall-hung boiler service outlets in official website for repair, and then contact the maintenance personnel. Note that if they are within the warranty period, they also need to provide a warranty card and a useful proof of purchase.

2. After the repairman comes to the door, he will check the defect of the product and then determine the cause of the defect. If the warranty period is right or wrong, then he needs to supply the charging standard to the user according to the regulations, negotiate the cost with the user, and then carry out the corresponding maintenance after the user agrees.

3. If there is a certain dispute between maintenance personnel and users during the maintenance process, maintenance personnel also need their own emotions to respond to the company and let the company handle it harmoniously.

4. After the maintenance is completed, the maintenance personnel need to repair and test the product with the user to see if it can be used normally, and also need to issue a formal receipt certificate after charging.

5. If the parts need to be replaced for the repair, the special service outlets will use the official website electrical accessories of the wall-hung boiler to replace them. Used parts should not be returned to the sales company to compensate for the maintenance costs.

6. For the loss of useful purchase vouchers, the date of product purchase can be calculated on the first day of the following month according to the factory date of the nameplate on the product body. For split type, consider the later production date in internal machine or external machine. Perhaps the service network will check the actual purchase date with the sales company according to the barcode of the machine that the user reported for repair.

Official website, high-efficiency and energy-saving wall-hung boiler, free during the three-package period. However, in the following cases, maintenance fees need to be paid:

1, without warranty certificate and valid invoice or valid purchase certificate;

2. The valid certificate is inconsistent with the warranty certificate or has been altered;

3. Damage to consumers due to improper use, maintenance and storage;

4. Damage caused by irresistible natural disasters or harsh use environment;

5. Processed products and wall-hung boilers that have exceeded the warranty period;

Damage caused by installation and maintenance of non-energy wall-hung boilers at special service outlets in official website (including installation or disassembly and maintenance by consumers themselves).

Reminders that are not within the scope of free service.

(1) unable to produce the three-guarantee certificate;

② The model of the Three Guarantees Certificate (including the invoice) is inconsistent with or altered from the model of the washing machine for maintenance;

(three) due to improper use, maintenance and storage, so that consumers suffer losses;

(4) Without the permission of our company, repair or bear the losses caused by the disassembly of the three-package repairer;

⑤ After the expiration of the three guarantees, it can still be used after repair;

⑥ Damage caused by force majeure;

⑦ Non-energy-efficiency wall-hung boilers were dismantled by service providers in official website, causing damage; In line with the above situation, if the user agrees to pay the fees, the outlets can provide paid services for the users, and the fees shall be implemented in accordance with the guiding price standard stipulated by official website Company of Energy Efficiency Wall-hung Boiler.

Elimination strategy

According to the three-guarantee period stipulated by the state, if the following conditions are met and the user refuses to repair or replace the machine, the machine can be returned.

1. If the product has major performance failure, such as compressor failure, internal leakage of heat exchanger, etc., it can be returned.

2. Within one year from the date of sale, the user still cannot repair it after contacting it for more than two times (referring to the main performance) and still insists on returning the machine.

Provisions on the return of aircraft depreciation expenses

1. For those who do not meet the conditions for returning the machine, but the user insists on returning the machine, the daily depreciation fee 1% will be deducted according to three guarantees from the date of purchase, in which the maintenance occupation and maintenance time will be deducted.

2. For the old machine that has been replaced by returning the machine or changing the machine, if it has maintenance value, it must ensure that the quality and performance of the repaired machine reach the factory quality standard before it can be sold.

On September 10, the 2020 official website Visual Service 2.0 conference was successfully held in Hefei! At the meeting, official website-wall-hung boiler released a brand-new visual service upgrade 2.0 mode, which accelerated the full scene coverage of the service industry and once again served the new trend of the industry.