First, excellent professional ability.
Grass-roots managers are managers and shoulder specific tasks and affairs, so the premise of excellent personal business ability and quality is to be "convincing" in the organization. At the same time, all kinds of business training of enterprises are generally carried out through grass-roots managers, so business ability plays an important role for grass-roots managers.
1, with corresponding majors, skills and theoretical knowledge.
2. Be familiar with the work content, procedures, methods and skills within your professional scope, and skillfully use professional tools.
3, proficient in business, with scientific decision-making, organization, coordination and communication skills.
Second, excellent moral quality.
1. Focus on the interests of the company and the collective, stick to the truth and seek truth from facts.
2. Be broad-minded.
3. Have a sense of fair use of rights.
4. Seek truth from facts.
5. Have rational feelings.
Excellent moral character is a necessary condition for a good life path, and it is also the capital of class management. Good moral character is the sum of studious, kind and sincere, diligent and enterprising, broad-minded, decent style and consistent image.
Third, adaptive cultural quality.
With the continuous improvement of the national culture and education level, the staff's cultural level is generally high, and at the same time, new technologies and equipment are constantly emerging, and office means are increasingly modernized. To improve the quality of management culture, we must have strong observation ability, thinking ability, adaptability, analysis and judgment ability, decision-making and operation ability, planning and organization ability, coordination and control ability, summary and reporting ability and innovation ability. The improvement of these abilities needs rich cultural knowledge as the foundation.
1, with a certain knowledge of cultural and political theory.
2. Be proficient in your own professional knowledge.
3. Have a broad understanding of related disciplines.
Fourth, have a strong sense of professionalism and responsibility.
Career and sense of responsibility are the primary conditions for doing all the work well, and they are also the important ideological basis for becoming a qualified manager. With this, you will study hard, improve your skills in all aspects, be strict with yourself, set an example everywhere and do your duty. Thus, enterprising spirit plays an extremely important role in the quality of managers.
1, have the idea of loving the company, the team, the post and making contributions.
2. Have a sense of responsibility, take the company as your home and concentrate on your work.
3. Be serious and meticulous.
4. Have a hard-working spirit.
5. Have a correct attitude and deep feelings for employees.
Attitudes and feelings towards employees have always been a fundamental problem in management. Treat employees with a correct attitude, so as to be "foreman with emotion and convince people with reason". This is a basic problem of management in the new period. Attitudes and feelings towards employees are closely linked. Correct attitude is the premise and foundation of feelings, and deep feelings are the concrete embodiment of correct attitude. To do a good job of "discipline", we must have the following "hearts"
1. Respect: Managers must respect every employee in their organization. As the saying goes, "Don't do to others what you don't want others to do to you", and respect is the prerequisite for winning sincerity. Although the life background and family of each employee may be different in an organization, only by treating each employee with an equal heart can we seek a harmonious atmosphere and make employees sincerely willing to work with you, solve problems for you and seek development.
2. Care: Grass-roots managers are in direct contact with front-line employees, so their "bitterness and ambition" grass-roots managers know best. Caring can show a person's kindness.
3. Compassion: Since you care, you should sympathize with them when they have personal problems and learn to put yourself in their shoes. The so-called "don't do to others what you don't want others to do to you".
4. Appreciation: When you appreciate a person, you can inspire him. As a manager, we should treat employees with appreciation, constantly express appreciation at work, and encourage and motivate employees, especially when doing well. Managers can't acquiesce in employees' performance and blindly let employees guess their attitude. Whether it is acquiescence or speculation, it will lead to communication barriers and make employees lose confidence in managers. What you can do is to tell employees your common sense and your evaluation of them, so that employees can feel your sincerity from your expression and language and boost their morale.
5. Sharing: Sharing is the best learning attitude and the best management method. Managers should constantly share knowledge, experience, goals and everything worth sharing with employees in their work. Through sharing, managers can constantly convey ideas, express opinions and constantly form influence. With the influence and prestige, managers can learn more useful things from employees, and form the interaction between managers and employees, learn from each other and make progress together.
6. Empowerment: Empowerment is not only the responsibility of managers, but also the psychological condition for efficient management. Only when managers delegate the power that should be granted to employees will employees be willing to take responsibility for their work and have greater motivation to do a good job. Managers must pay more attention to authorization, do a good job of authorization, and let authorization become a magic weapon to liberate themselves and manage employees well. Empowerment is more manifested in their courage to "recommend talents" and tolerate subordinates to surpass them.
7. Heart of service: The so-called service means treating employees as their own customers. A manager is a supplier of services to employees. All you have to do is make full use of your authority and resources, provide convenience for employees at work, remove obstacles for them, devote yourself to the construction of barrier-free working environment, let employees experience the high efficiency of management and the high speed of doing things, and constantly inspire their morale.
Sixth, have a good self-image.
Setting an example and establishing a good image is a comprehensive reflection and concrete embodiment of the quality of managers. Employees should not only listen to what they say, but also observe what they do when they are educated and managed by managers. To enhance the authority and persuasiveness of management, we must set an example, establish a good image, and adhere to the principle of "line with area".
1, conscientious, conscientious, conscientious, with a strong sense of responsibility and collective honor, always focusing on collective honor and interests, can make subordinates have a sense of respect and admiration, and stimulate their sense of collective honor and responsibility.
2, law-abiding, self-discipline image.
3. The image of taking the lead and bravely shouldering heavy burdens requires employees to do what they should do first. Dare to shout, dare to do, come with me and watch me shine.
4, fair and decent image, adhere to the principle, regardless of personal relations, equally.
Starting from the overall situation, maintaining the image of unity, establishing harmonious internal relations and enhancing internal unity are important functions of managers.
7. Competent management ability.
Management ability is the most important management quality, and its content is very extensive and extremely rich. This is the need of the development of grass-roots management in the new period. Four abilities that managers must possess:
1, the ability to use management rules and regulations. Cadres should be managed according to the system, and employees should do it according to the system.
2. Ability to find and solve problems. We should be good at finding problems, be diligent in analyzing problems and solve them correctly. First of all, we should be good at observing the changes and looking for signs by implementing "five similarities" with employees. Find problems in time. Secondly, through careful thinking and analysis of the learned knowledge, find out the causes of the problems, and come up with measures and methods to solve the problems in time, so as to truly "know one thing from four aspects" and nip possible problems in the bud.
3. The ability to combine strict management with persuasion education, we should strive to improve the ability to combine strict management with persuasion education, and earnestly achieve: we can not only adhere to strict management and strict class guidance, but also adhere to persuasion education and rational class guidance, and be good at combining these two aspects organically.
4. Do a good job of transforming other people's thoughts. "People are on the other side, all kinds."
Eight, team building ability:
Grass-roots managers should not only have excellent business ability, but also reflect the charm and value of managers. A person's performance may be excellent, but he only pays attention to individual performance and ignores the team. He is a business elite at best. If the team plays a great role in efficiency, it is a manager's greatest happiness.
How to build a team?
※ 1, full. ※※※※ It can infect everyone in the organization, stimulate the combat effectiveness of each member, and make employees full of confidence and hope for the future. ※※※※※ Imagine how a person who does nothing can get along with: ※※?
2. Be good at motivation: When encountering problems at work, as a spiritual encourager, employees can get up and face the problems when they are tired. Only motivation can make people with insufficient ability and confidence grow up.
3. Good at combination; There must be people with various personality characteristics in the team, so we should find out their personal advantages and disadvantages, give full play to their personal advantages and combine them to make the team play its best role. Grass-roots managers should also learn layout-the combination of advantages and disadvantages, initiative and conformity ... and then arrange them in different positions in the team.
Nine. leadership
Although grass-roots managers are "managers", because of their own roles, they need to give full play to their leadership rather than the management ability given by the administration. The difference is:
First, managers are generally appointed, and their influence comes from the formal power given by their positions. Leaders can be appointed or produced from groups, and their influence mainly comes from non-post power.
Second, management can use authority to force people to engage in a certain job, while leaders rely on personal charm to influence others.
Third, managers rely on systems and management tools to achieve their goals; Leaders rely on long-term planning and incentives to achieve their goals.
Ten, the ability to get along with the boss
The boss entrusts the grass-roots managers, so maintaining good communication with the boss is the key to further promotion. There are many grass-roots managers who can win the respect of their subordinates and have excellent business ability, but they can't get further promotion to meet their greater pursuit, because they often ignore the communication with their superiors.
First, let your boss know what you are doing every day.
This is very important. First, respect him. Second, avoid him from breeding too many ideas. For example, you want to grab his position, make trouble with him secretly, despise him and so on.
Second, ask for his advice and get support.
Sometimes you can take a shortcut, but because you ignore the communication with your boss, you take a detour, so there is nothing wrong with listening to your boss's opinions on some issues.