1, improve legal awareness. Hotel front desk staff should deal with all kinds of customers in their work and understand legal knowledge and common sense, which can help them better safeguard their rights and interests and provide better services to customers.
2. standardize business practices. Through legal training, hotel front desk staff can understand relevant laws and regulations and abide by the code of conduct, thus improving service quality and service level and ensuring the good image of the hotel.
3. Improve service quality. Through legal training, hotel front desk staff can better understand customers' needs and rights, improve service quality and service level, and improve customer satisfaction and loyalty.
4. Protect the legitimate rights and interests of the hotel. By knowing legal knowledge and common sense, the front desk staff of the hotel can better safeguard the legitimate rights and interests of the hotel and avoid disputes and losses caused by not knowing relevant laws.