After we get some experience, we should record it immediately and write an experience, so as to record our ideological activities. The following is my hotel training model, welcome to read!
A few months ago, I came to the _ _ hotel. After graduation, we came out to look for training, which is also a necessary training. I came to _ _ hotel for training, and I studied hotel management. I was very careful when I was looking for this training job. I found a lot of hotels and looked up a lot of information. I decided to come to the _ _ hotel for an interview. I passed the interview here. _ _ Hotel is a brand hotel, and most people should have heard of it. It is a national chain, which can be said to be very famous. In this hotel environment, I am looking forward to what I will look like at work. I have been working here for three months. After studying hotel management, I learned a lot professionally. _ _' s training speed is very fast, and you will see it in a few months. In terms of experience, I have developed a lot. Although it is only a few short months, it is not too long and the training period is very short, I feel that I have experienced a lot here and have some insights.
In _ _ Hotel, I came in as a training, and I started my training here. I am a training foreman in a hotel. During my work, it can be said that it is a turning point in my life. I found my own direction here and got the motivation. _ _ The hotel gave me these things here. It is not easy to be a foreman. In fact, I studied hotel management in college, and I have no training, so I have very good work experience in this field. However, this position needs more experience, so it is a challenging job. I am confident, but I will inevitably encounter many problems in my work. This is my deepest feeling in _ _ Hotel. After working for three months, I am learning things almost every day to cultivate my experience and work ability. As a hotel foreman, I usually have a heavy workload and manage a small team of more than a dozen people.
In _ _ hotel, what I feel most is that at work, especially as a manager, I have more characteristics than ordinary employees, that is, a sense of responsibility, which is very important. During the training, I finished my work. Although working in _ _ hotel is very tiring, as an intern, I really feel very tired. Hotel management is not good, and work ends every day. I organized this small team and I managed to have a short meeting, mainly to sum up the work and let everyone speak freely. I will treat my feelings at work with a normal heart or point out my own shortcomings and face up to the shortcomings put forward by others.
The feeling in _ _ hotel is that you must do your job well and be careful about everything, and you will improve yourself unconsciously.
The second essay on hotel training mode _ _ years' experience This year, I came to the _ _ hotel for a training period of _ _ months. My housekeeping department in the hotel is divided into housekeeping department and housekeeping department. Housekeeping department consists of three parts: floor, laundry department and pa department. Floor service is mainly composed of 2 16 rooms. Room service facilities and services: independent control of central air conditioning, private bathroom, color remote control TV and satellite channel programs, domestic and international direct dial telephones, refrigerators and minibars, indoor private safes, broadband Internet access and data interfaces, voice messages, shoe shine service, wake-up call service, baby care service, 24-hour room service, laundry service, medical service, children's activity room, underground garage, hotel fleet service, business service center, etc.
A, workshop training work content
All employees of the hotel are owners. When all the guests come to the hotel, they will be more or less dependent on the hotel and its people. In addition to accepting culture or knowledge in the process of receiving services, they will also turn to hotel people for help when they encounter difficulties. Therefore, we can say that the hotel is a place full of culture and knowledge. So people who work here must have more knowledge, culture and self-restraint. The guest is tasting a dish, and the waitress in her ear introduces the knowledge about this dish in a sweet voice, including its origin, spread, characteristics, new ideas and so on. This not only increases the fun of tasting dishes, but also allows guests to gain some new knowledge and information, making them feel glad that you are from another level.
1, quality of service
For hotels and other service industries, service quality is undoubtedly one of the core competitiveness of enterprises and the lifeline of enterprises. High-level service quality can not only leave a deep impression on customers and lay the foundation for their coming again, but also make customers feel honored and establish a good brand and image for the enterprise. In Tianxi, we saw that hotel leaders attached great importance to the improvement of service quality. Even our short-term trainees must undergo strict etiquette training before they can take up their posts. Provide follow-up training and guidance to old employees.
Service quality and level. Department managers and supervisors often say to us, "Your every move represents our seal, and your image is the image of our seal." "Guests can never be wrong, only we can be wrong." "Only sincere service will win the smile of the guests."
2. Hotel culture
There are service culture, etiquette culture, regional culture, food culture, poverty alleviation culture and so on everywhere in the hotel. All the staff of the hotel are the owners, and all the guests who come to the hotel will be more or less dependent on the hotel and the hotel people. In addition to accepting culture or knowledge in the process of receiving services, they will also turn to hotel people for help when they encounter difficulties. Therefore, we can say that the hotel is a place full of culture and knowledge. So people who work here must have more knowledge, culture and self-restraint. The guest is tasting a dish, and the waitress in her ear introduces the knowledge about this dish in a sweet voice, including its origin, spread, characteristics, new ideas and so on. This not only increases the fun of tasting dishes, but also allows guests to gain some new knowledge and information, making them feel glad that you are from another level. In every corner of the hotel, there are polite service personnel, standardized operation, professional smile and polite manners, so that guests are always influenced by etiquette culture.
3. Network marketing
What does the Internet bring to hotel marketing? This is a good information platform. In the information age with abundant information, real-time communication and accelerated market changes, hotels can no longer think or solve today's problems in the way of yesterday, nor can they run today's business in the traditional way. Internet has accelerated the communication and understanding between people, and information has become more and more important. Whoever has the information first will be in the market. Hotels promote corporate image through the Internet, which is faster, clearer, more comprehensive and more interactive than the previous publicity methods, making intangible services tangible.
It adds a competitive marketing tool to the hotel. Hotel website is a window of the hotel on the Internet, which is similar to the role of traditional business cards, but it is also a more cost-effective advertising method than traditional magazines, TV, newspapers and other advertising forms. The hotel group's website allows guests to see the hotels in different areas of the group, understand the room and price information of each hotel, make online reservations, and be satisfied with the "one-stop service" provided by the group. Hotels under the group can enjoy online resources.
It has opened up many new opportunities for hotels. The arrival of the Internet has brought a lot of convenience to hotels. It has higher efficiency, lower cost, more accurate information and more interactive communication. Internet is beneficial for hotels to expand the potential customer market and make global marketing possible. Internet has broken the limitation of time and space and covered the whole world. Hotels can quickly transmit their information to all parts of the world through the Internet. Customers all over the world can also get all the hotel information immediately through online browsing, and even complete online purchase immediately. Network marketing has expanded the market scope of the hotel and greatly improved its marketing ability.
Second, the summary of the training work
Through this half-year training, I have a more comprehensive and intuitive understanding of the production and operation process of enterprises, and realized the importance of management training, which laid a solid foundation for future theoretical study. At the same time, during my internship, I also made many colleagues and friends.
Essay 3 on Hotel Training Mode The experience of just one month of social training passed, and my first job ended. I learned a lot, felt a lot, and realized a lot when I worked in Chutian Road Hotel for a month. During this month, I also learned something that will benefit me for life. The first training, the first job, let me understand that we are just flowers in the greenhouse now, and we have not experienced any wind and rain, so when transplanted outdoors, we will wither. Therefore, it is necessary and necessary to participate in social training activities. In this way, when we leave school, we can better step into society, get in touch with society, understand society and join society. Practical training also allows us to broaden our horizons in society, increase our talents, and define the goals of our future life. Society is a big classroom, let us learn, educate and inspire, and lay a solid foundation for our future life.
Hard work to make money
Working hard in the hotel all day, facing the same thing and doing the same thing every day, is really boring and hard. I really understand that it is really not easy for parents to earn money at home.
Second, interpersonal communication.
What impressed me most about this training was interpersonal communication. Everyone knows that interpersonal communication in society is very complicated. I think it's hard for everyone to say clearly. Only when you have experienced it can you understand it and have a profound experience.
The hotel is like a big dye vat. People get together for work. Everyone has his own thoughts and personality. It takes a lot of skill to get along with them. If we can't change anything in communication, then we must adopt various methods to adapt to it. This training has taught me a lot, but the most important thing is that I have made great progress in dealing with people and how to deal with interpersonal relationships. At the same time, in this training, I deeply realized that in the process of training, we Qin Yingren did it ourselves, constantly pondering, constantly learning and accumulating. Ask more questions if you don't understand, consult more experts, communicate more with colleagues and cooperate more.
Third, the management of managers.
A hotel has many managers, just like the leaders of our school and the class cadres of our class. If you want to be a good manager, you must have your own good management plan. Manage each of your employees with new management methods. But in terms of management methods, you should have different management plans for different employees, so that your employees will obey you.
Four self-reliance and self-improvement
At home, we have the care, care and care of our parents and live a carefree life. But only when you enter the society and take part in the work, no matter what kind of difficulties and setbacks you encounter, you must solve them yourself and bear them yourself. During this month's training, I also learned to be self-reliant and self-reliant. Everything depends on myself, and now I can be independent even if my parents are not around.
During this month's training, I almost gave up halfway. The monotony of work, the pain on my feet, the hot weather and the prickly heat on my body almost made me give up. But I survived, I defeated myself, and I can stand on my own feet.
The importance of five majors
I chose cooking as my major, so I naturally pay more attention to things related to my major in this training. Although I'm just a Dutchman who works in the kitchen, I'm glad to really apply what I learned at school. When I was in school, the training time was generally less, and the mastery of the major was mostly theoretical, which was sometimes not used at all in actual operation. This makes me understand how to combine my theoretical knowledge with practical operation is a very important link. So we should learn our professional knowledge better and lay a more solid foundation for our future work.
April 25th, 2004 was a turning point in my life, both ordinary and special. I transformed from a student to an employee and started my training journey in _ _ _. After a month's training, I was assigned to Aegean Western Restaurant in _ _ _ _ Hotel.
When I first arrived at western food, I was very scared. I am afraid that I don't know anything and make jokes. However, this is not the case, because people here are not only enthusiastic but also helpful. I quickly mastered the service process. Because I am young, there are so many old employees who protect me and never let me do heavy work. Because of my curiosity about new things and my initial understanding of work, I am basically in a state of high excitement every day. Because of my high enthusiasm for customers and fast work efficiency, I received a lot of letters of commendation and was awarded the honorary title of "Excellent Trainee in the Second Quarter".
At that time, I felt that I was happy to work happily every day and count my salary happily every month, but the goddess of luck would never just take care of me, because my excellent work would be appreciated by the leaders, so my colleagues would be jealous of each other and opponents would appear. There is a large turnover of hotel employees. Many old employees submitted resignation applications and job transfer applications for personal reasons, so only some of our new employees were left, and the manager started his training plan.
From that day on, I began to receive training. If the tray failed, I took four bottles of pure raw food, and each bottle of 20 yuan's loss was borne by myself. After work that day, my arm was fixed and did not move. That's why I tried to be brave and went to the western food office to cry myself. It will be the same training in the future. The difficulty and intensity will only increase with the passage of time. The skills will be higher and higher, and the workload will be bigger and bigger. No matter how many people go to work, there are hundreds of appointments. At that time, my most commonly used sentence was "there are five big characters floating in the sky, which is nothing."
From the most basic etiquette training-standing to welcome guests-mastering service skills-smiling service-personalized service, the bitterness along the way is self-evident, the process is simple, the experience is precious and the gains are huge.
What impresses me most is that the potential is limited, and stimulating the potential is a limited experience, because the difficulties are not terrible, but in the process of overcoming the difficulties, can you go on with this process, because I am bitter and tired, and all I can do in the next month is to accompany me to tears. I just think that _ _ is my own choice, and RTVU is my own choice. Even if I climb, I will use my strength to walk on this road!
Experience of Hotel Training Mode Essay 5 In the summer vacation of 20 _ _, with the requirements of social environment and the efforts of school leaders, the school and _ _ Group set up a platform for us to jointly run schools, and more than 80 students majoring in ecotourism and hotel management in our class entered four hotels under the Group for training. Maybe I have never stepped out of society, and everything is strange and novel to me!
As I wish, I was assigned to the _ _ restaurant in _ _ Villa, and fifteen other students and I were assigned to this hotel. They were assigned to different departments and posts. The next day, the hotel gave us a systematic training, which was divided into two parts: first, the pre-job training, including indoor training and sightseeing training, mainly introduced the general situation of the hotel, and also trained us on staff literacy and hotel management system, which gave us a general understanding of the work; The second is fire safety awareness training. The hotel specially arranged the director of the security department to give us a lecture on the spot, which gave us a more in-depth and systematic understanding of hotel safety and fire common sense.
The _ _ villa where we practiced is a four-star hotel established in 20__, with advanced hotel management and a broad tourist market. Its catering department is roughly divided into a restaurant on the first floor, a lobby bar, a box on the second floor, and a restaurant on the third floor. My work with three classmates is _ _ restaurant, which is a fast-paced restaurant that mainly receives individual guests and sometimes wedding banquets. The restaurant has nearly 20 employees.
_ _ Restaurant is the busiest area in the hotel catering department all year round. I learned it in the first few days. Because we haven't taught this course in school before, everything is strange and at a loss for us now. I am like a headless fly, and I simply can't understand the process and essentials of work. Just listen to the foreman's arrangement and their hands-on guidance. Fortunately, the basic old employees are particularly friendly to us. The foreman also specially arranged a master for our first new employee to guide our work. Under their patient and earnest guidance, we officially started working alone a week later.
When you start working alone, you will still be nervous. Sometimes I dare not look the guests in the eye. When serving food, the names of dishes are rarely announced as required, and almost all of them are silent services. Later, I gradually became familiar with everything, and I became more courageous when serving food. I could answer the questions that guests encountered during the meal, and my colleagues could take time out to help when they were busy. In fact, it's really a pleasure to see guests dining in their own service area, cope with what they can, and get in touch with styling during the service.
I remember once, when four people were having dinner, one of the guests was thirsty or for other reasons, that big glass of water was quickly gone. I immediately filled it for him. After a while, I smiled and filled it for him, adding water several times before and after. Later, when the guest left, he smiled and said to me, Thank you today, little girl. You are very patient and careful. Although it is just a few ordinary words, I am still very happy in my heart, because my work has been recognized by the guests, which is also an affirmation of myself and increases my confidence in my work.
In the second half of the year, the business of hotels is generally good, especially wedding banquets and receptions. For our new employee supervisor, he took the time to give us some training on wedding banquets. Although the content is simple, it is not so easy to do some details, because at the wedding reception, the relatives of the new couple have different qualities, different identities and different experiences, so it is difficult for you to cope with some ideas, opinions and practices.
/kloc-one day in October, the number of wedding banquets in the hotel reached. The number of people has reached the most expansion point in history, and it can be said that all the places that can be connected have been pulled out. In addition, compared with other regions, there are the largest number of people in Jiangnan restaurants, which determines that our region needs someone to turn to other regions for help. I was lucky to choose me and two other colleagues, because I had never been in contact with them before and because I was going to other areas, so I was a little strange. I'm still worried that I can't do it well. It's not difficult to find yourself looking at three watches after going there. After reading the menu, there was basically no problem, and a stone fell to the ground. But finally the supervisor came over and said sternly, why did you just dump the food? Did you get the guest's permission? I watched my supervisor wait for a while, not knowing what to say, and the other two colleagues didn't know what had happened, so they were afraid to go out. Tears began to swirl in my eyes. The director went on to say that at the wedding reception, some guests have to clean up the dishes, but if you pour the dishes without the consent of the guests, the more concerned guests will be unhappy. Complain when you are unhappy and ask for a discount. However, after a wedding reception, they have worked hard, and the most important thing is to pay the bill. Finally, something went wrong after customs clearance, and the hotel lost a lot. The director's words woke us up, taught us a profound lesson, and made me see that I was immature in making a wedding banquet. It never stops at the service and closes the table, but it also closely revolves around other factors!
Slowly, whether it's serving a local or other wedding banquet, or taking special care of important guests, or helping other colleagues when they are not busy, it all becomes simple and skilled. When faced with some small complaints from guests, I can solve them better and I become more courageous. People have become more patient and careful than before. After working in a hotel for a while, I found that my personal quality has also improved.
So the eight-month training ended, and I learned a lot these days. In addition to learning the service process and skills of Chinese catering, I also learned some things that are difficult to learn in class, such as how to deal with my own interests and the interests of hotels, how to deal with interpersonal relationships among colleagues, and how to adjust my mentality, which made me understand the executive power that an employee should have. The manager of the food and beverage department specially went to other places to participate in the training on execution, and then came back to have a rest and trained all the employees in our food and beverage department what he learned. Execution reflects the strength of a person's ability, which can be better reflected in a team, as well as the spirit, ability and quality of a team. Execution has nothing to do with system and salary. Later, he divided us into several groups and played a game, but the leader of the losing group had to accept the corresponding punishment, and other team members could not share it. This is a cruel result. We all pray in our hearts that our team leader will do 120 push-ups because of mistakes. When our team leader reached 80, we all shouted "Come on" until the team leader played the last dozens. When we saw the team leader flushed with persistence, all our players shed tears. As the manager said, as a manager, you should bear the corresponding responsibilities. Although everyone can accept it completely, it will not affect his truth at all. Only by doing this can you become a real manager!