Summary of personal service 1 How did the room attendant who was in charge of room service in a hotel or hotel, under the leadership of the supervisor, complete the work for half a year or a year? The following is a summary of the work of the room attendant:
As the main business and image department of xx Hotel, Housekeeping Department laid a good foundation for the hotel to further serve the society under the leadership of leaders and the full cooperation of various departments in the first half of 20xx. In 20xx, the housekeeping department completed the following work:
1. Report on the completion of economic indicators and some figures: the annual turnover of 20xx is 5.82 million yuan and the profit is 1, 9 1, 000 yuan. Among them, the turnover of individual customers is 3010.9 million yuan, the turnover of long rooms is 2.48 million yuan, the income of conference rooms is 73,000 yuan, and the turnover of other teams and conferences is 77,000 yuan. The net income of room health care products 1.465 yuan, customer compensation income of 5346 yuan, dry cleaning of 67 pieces (external washing), net income of 227 yuan, washing of clothes (washed by hotel disinfection personnel) 1 piece, and income of 1.239 yuan. The cost of breakfast allocated to the restaurant is 1580 yuan.
20xx rooms were rented out 146 10 in the first half of the year, with an average occupancy rate of 47.9%, of which 78 rooms were rented out by individual guests, accounting for 53.5% of the rented rooms, and 6,036 rooms were rented out in Longbin Room in the first half of the year, accounting for 410.3% of the rented rooms. (Among them, the service center is 1.3%. (I started to move in in May 1 1). The Third Institute of Iron and Steel, the Survey Institute and the Geological Institute have rooms of *** 1376, accounting for 9.4% of the rented rooms (1-came back on June 26th), and Luoyang Petrochemical Company has rooms of 440. 12.4% of the number of rented houses, 18 10, accounting for 12.4% of the number of rented houses), and invested 180 in Tian Fang, accounting for 65438+o.34 %(6 of the number of rented houses (in June, The number of rooms rented by conference teams and other rooms is 1583, accounting for 4% of the rented rooms. Conference rooms are rented for 32 times a year, including 4 times a day on the third floor, 73 times a day in Conference Room 2, 29 times a day in Conference Room 3 and 0 times a day in Conference Room 4.
2. Management indicators and other work completion:
(1) At the beginning of the year, the housekeeping department re-formulated various management systems and post standards according to the actual situation, such as the job responsibilities of the service desk, the daily hygiene inspection system, the room, the work station, the environmental hygiene standards, and the management system of the room membrane. Further standardized the conference reception process, maintenance records, cleaning vehicle items placement standards, left-behind items storage system, loss reporting system and key management system, so that employees have a clear goal and direction, and the quality of room service has reached a higher level.
(2) any management is the management of people first. People can do their best, do their own jobs and do their own duties, then other problems will be solved. Therefore, the guest room should be managed first and the personnel should be divided. Standardize the system of special person in charge from squad leader to employees in all districts and posts to further improve the quality of management and hygiene. In order to further refine the hygiene and management, the guest room is divided into three areas, namely, the middle building, the north building A area and the north building B area. Each monitoring in the conference room is divided into an area, and the personnel in each floor area are basically unchanged. The warehouse management and disinfection work should be handled by special personnel. Make people do their best and put them in place at all levels.
(3) In order to ensure the quality of rented rooms, the system of rounds should be strictly implemented.
The main business of the hotel is room rental, and customer satisfaction is the greatest recognition of our work. In order to bring a comfortable and comfortable rest environment to the guests, we strictly implement the system of ward rounds such as employee self-inspection, squad leader survey and management personnel spot check in terms of room hygiene, facilities, equipment and articles, so as to ensure that omissions are minimized. And make records of rounds, timely feedback and timely correction, so that guests feel at home and welcome more repeat customers.
(4) Open source and reduce expenditure, reduce costs and increase efficiency, and strengthen employees' awareness of energy conservation.
Based on the idea that saving is to create profits, we should put an end to waste and implement the regional responsibility system for small items. The monitor of each district is responsible in the morning, and takes back the remaining items at night to make records, so as to make the receipt and delivery clear and the accounts clear. Surplus toothpaste, shampoo, etc. Was left as a cleaning agent. The remote control of the room air conditioner is set to 28 degrees in summer and 20 degrees in winter. Electrical appliances such as air conditioners and televisions can make people unable to walk. The old batteries of the air conditioner remote controller and TV remote controller replaced by the door lock continue to be used, and the corridor lights are turned on and off by special personnel in the morning and evening, which also improves the energy-saving awareness of employees.
(5) The inspection work of epidemic prevention station, public security department of sub-bureau and technical supervision bureau has been fully prepared. In July, 34 evaluation data of the quantitative grading table for health supervision of accommodation industry in epidemic prevention station have all passed the test, which has been well received by the approved grade.
(6) Strive to expand the business of long private rooms.
Long private rooms are the main source of hotel economy. In order to satisfy the guests in the long private room, we should know the living habits and requirements of the guests in time and provide them with personalized services. Such as: mail receiving and dispatching, schedule adjustment, entertainment, laundry, etc. Consult customers regularly, and their opinions are the basis for our improvement. Our waiter treats the guests as family, and even the living habits and personalities of the guests in each room can be told one by one.
(7) In order to effectively improve the service level and business potential of the staff, in July, we cooperated with the quality supervision department to further train the service desk staff in etiquette, and carried out practical operation and training according to the requirements of the specification. In June, 1 1, cooperated with the quality supervision department to check the actual operation of all the staff in the guest room, and three employees in the guest room won awards, which greatly improved their service awareness.
(9) Do a good job in meeting reception services.
The conference room has low cost and high profit. Despite working overtime during the meeting, the conference receptionists worked hard and were well received by the participants.
(10) In terms of safety, rodenticide and cockroach killer are put in regularly to prevent the harm of pests to guest rooms in time, observe disinfection in time and prevent the spread of infectious diseases. We should check electrical switches, water switches, door locks, door chains, heating, etc. Timely and regularly, so as to nip in the bud. Remind the elderly, sick and disabled guests in time to avoid falling and scratching 20xx.
(11) The shortcomings of 20xx guest room work are as follows: First, the manager does not visit the company regularly on public holidays and after work; Second, the foreman's management labor potential is great, and the management potential is poor; Third, personnel turnover and sick leave are serious, which leads to the failure to complete the planning work on time.
III. The key work arrangements of Housekeeping Department in 20xx are as follows:
(1) Carry forward the achievements of the previous stage and further strengthen the management level and service quality. Conduct standardized training for meetings, service desks and reception desks. Improve the overall service level of employees from the essence and details. (2) Make a small reform of the health system and visiting system: record and quantify the number of check-out and check-in rooms and bathrooms planned by waiters every day, and conduct appraisal and reward once a month. Moreover, I want to introduce the exemption system for ward rounds and voluntarily apply for exemption for ward rounds. If there is no problem in January, I will give appropriate rewards. (3) Implement a reward and punishment system for saving small items, reward those who record monthly assessments every day and save the necessary quantity. On the distribution of small items, the monitor is responsible for designing and filling out forms every day. The small items received by everyone every day are linked to the number of rooms to be checked out and managed.
(4) In the use of maintenance items, strengthen communication and cooperation with the Engineering Safety Department and the General Department, so that the old ones can be repaired and reused as far as possible, without replacing them with new ones, so as to reduce maintenance costs and reduce unnecessary losses for the hotel. (5) The middle building is replaced with a new membrane, and the room is not discounted. And ready to start the 1-2 floor attendant, voluntarily apply for wheel exemption. (6) After the exit of Longbin Room of Luoyang Petrochemical Company, the hotel economy was in crisis. In order to increase the turnover of the hotel, increase its popularity in the society and make more contributions to the profits of the hotel, we should give correct marketing guidance to the waiters: we should take several measures in the guest room, such as contacting the housing, meeting, dining and wedding banquet. If the turnover income exceeds the necessary amount, we can make appropriate changes to the posts and positions in the guest room. Objective To create more economic benefits for the hotel.
The above is a summary of the work of the housekeeping department in 20xx. Finally, I would like to thank the hotel leaders for their support and understanding of the room work in 20xx, and thank all departments for their good cooperation in the room work. I hope that in 20xx, everyone will unite and cooperate, and * * * will contribute to a more perfect tomorrow for the hotel.
Personal Service Summary 2 I have been engaged in after-sales service of Panasonic, Sony, Fuji, Samsung, Hitachi, Sharp and other products since 1997, and have participated in many internal new technology training meetings and seminars. Submit maintenance examples and technical experience to Panasonic Technical Service Center for many times, and publish them on Panasonic's internal technical support website. 20xx 1 Up to now, I have been the technical director of digital product maintenance service in Wenzhou Sirong Electric Appliance Co., Ltd. and its branches (Shanghai, Shaoxing, Taizhou, Yueqing, Shangyu, Ruian, Lishui and Longgang). Responsible for the training and technical guidance of digital maintenance personnel in our store and its branches. 20xx65438+February was hired as a special technician for the first-line information service platform of Wenzhou home appliance maintenance.
1997 graduated from Taokailiao Radio Technical School in Cangnan County, majoring in radio. In September of the same year, he joined Wenzhou Acousto-optic Appliance Maintenance Service Co., Ltd. as an intern. Under the care of the company leaders and the careful guidance of the technical director, it soon became the maintenance backbone of the company. With the improvement of self-maintenance technology, under the training guidance of the municipal employment training center, I obtained the professional qualification certificate of primary workers in household video equipment at 1998; Obtained the vocational qualification certificate of intermediate worker of household video equipment in 20xx; In 20xx, he obtained the professional qualification certificate of senior worker of household video equipment. With the rapid development of science and technology and the popularity of personal computers, I obtained the vocational qualification certificate of computer maintenance intermediate worker under the training of personal self-study and Sony Technical Service Center in 20xx. As a technical supervisor, he is eager to acquire management knowledge. In 20xx, he entered the Correspondence College of Zhejiang Provincial Party School to study administration. He obtained a junior college degree in 20xx, and was rated as an excellent student every year during his study. During the period, he obtained the third-class certificate of computer application ability assessment in Zhejiang Province. With the development of science and technology and the popularity of digital camera users, I started a new road of self-study technology upgrading. I won the first place in the digital camera maintenance group in the 20xx Wenzhou Vocational Skills Series Competition and Wenzhou Household Appliance Maintenance Skills Competition, obtained the professional qualification certificate of household electronic product maintenance technician, and won the honorary title of "Jinyan Award". The "Golden Yan Award" is the affirmation of Wenzhou Municipal People's Government on my work for more than ten years, and it is also a summary of my work for more than ten years. Now I summarize my maintenance work for more than ten years as follows.
First, understand the application of "seeing, listening and asking" in maintenance service.
This word was originally used in Chinese medicine. In my opinion, home appliances are alive, and now they have their own unique life characteristics when they come out of the factory, that is to say, when they are sick, they will behave. Of course, different electrical appliances have different fault manifestations, and different models also have their own characteristics, which should be accumulated in long-term maintenance practice. But they are also * * *, and the method of analyzing and solving problems is also * * *. Due to the limited space here, I can't provide an example analysis. (1) hope, Chinese medicine expects. Here I mean the reference data that can be learned from the senses for problem analysis. (2) smell, Chinese medicine refers to listening to silence. Here I mean listening to the working sound when the electrical appliance is turned on. Different products have their own unique sound frequency when they work normally. This kind of auditory judgment requires rich maintenance experience. (3) Q, Chinese medicine refers to asking about symptoms. What I mean here is to ask the user about the situation when the fault occurred, the current fault phenomenon and the environment used by the user. (4) Pulse-taking refers to pulse-taking in Chinese medicine. Here I mean measuring voltage, current, resistance and waveform. Through measurement, we can know whether the working output voltage is normal, whether there is overcurrent and whether the circuit is smooth. In the circuit controlled by CPU, the basic power supply, crystal oscillator and reset voltage of CPU are tested.
Second, understand what is the professional ethics in maintenance service.
After "seeing, smelling and asking", I basically know how much it is worth and whether it is worth maintaining. If there is no maintenance value, it is necessary to give users advice on replacing new products and give users guidance on the main points of purchase. Although users may have spent a lot of money when buying it, they think it is still a treasure, but now with the development of science and technology, consumer electronic and electrical products are getting cheaper and cheaper. We should tell users the advantages and disadvantages of maintaining and replacing new machines. This is also a time to test whether a technician has excellent moral conduct and professional ethics, whether he puts the interests of users first, and whether he can really put users first.
Third, understanding the interest in learning is the best teacher in maintenance service.
As the saying goes, "the sword front comes from sharpening, and the plum blossom fragrance comes from bitter cold." Everyone's growth cannot be achieved overnight, and they have to go through many setbacks and the test of time. To learn technology well, I think we should grasp the following points: 1, keep a positive attitude, learning is a long process of knowledge accumulation, ranging from one or two years to four or five years. To overcome the mentality of quick success and instant benefit, we must persevere. Some people say they want to learn, but they give up when they encounter some difficulties, so it is difficult to learn real technical knowledge. 2. Always have a learning attitude. The process of learning technology is a process of accumulating experience. Do a little more and you will get something. You will accumulate experience through constant practice, so be sure to do more. 3, to integrate theory with practice, it is difficult to improve the maintenance technology without theory, and you can't tell why you have repaired something yourself, which shows that you have not accumulated experience. However, it is not enough just to study theory. The theory must be tested by maintenance practice to produce real maintenance experience.
Fourth, summary.
Over the past ten years, with the help and support of my leaders and colleagues, I have made some progress, but I know I still have some shortcomings and deficiencies, such as my theoretical foundation is not solid, my business knowledge is not comprehensive enough and my working methods are not mature enough. In the future work, I will strive to do better, strengthen theoretical study, accumulate maintenance experience, constantly adjust my way of thinking and working methods, hone myself in practice, exercise myself, and make my due contribution to a harmonious Wenzhou.
As an ordinary catering waiter working in a hotel, my job is very simple, that is, to take good care of the guests, and most people can do it well. I'm not smart, just do well in my post, and I know I'm not strong, so I've been thinking that only by making continuous efforts can I get better results.
This year, due to the influence of the national economic climate and the deepening of anti-corruption activities, the environment of the catering industry is quite severe. How to do a good job in management? Under the correct leadership of the hotel, the catering department fully implemented the hotel management contract scheme, focused on economic construction, strengthened management and persevered, which enabled the catering department to make steady progress and achieved good economic and social benefits in the case of sluggish catering industry and heavy contracting tasks. The main work of the Food and Beverage Department at the end of the year is summarized as follows:
I. Completion of various economic indicators:
The annual operating income is _ _ _ _ _ yuan. Increase (or decrease) by _ _ _ _ _ _ _ _ yuan compared with the previous year, with an increase rate of _ _%. The task yuan was actually completed in the whole year, exceeding the task yuan.
Second, the existing problems:
1。 The product quality is sometimes unstable and the service is slow.
2。 The service quality in the lobby is not high enough.
3。 The anti-theft work is still relatively poor, and there is a phenomenon of theft.
Third, next year's thoughts:
1。 Improve product quality and create top ten signature dishes.
2。 Do a good job in the management of Friendship Nightclub and Millennium Old Turtle Hot Pot City.
3。 Strengthen standardized management and improve the overall management level and service quality of enterprises.
4。 Open a restaurant chain branch.
Four, the main work completed this year:
(1) Pay attention to food hygiene and pay special attention to safety and fire prevention.
1。 Pay attention to food hygiene, improve the post responsibility system of food hygiene, set up a hygiene inspection team, clarify the health responsible persons of all departments, formulate a system of daily inspection, weekly evaluation and monthly summary, carry out a mobile red flag competition, reward the sub-departments with good hygiene, and punish the sub-departments with poor hygiene accordingly. Thanks to the efforts of all the staff, no poisoning accident caused by food deterioration was found throughout the year, and it successfully passed the annual review and national inspection of star-rated hotels by provincial and municipal tourism bureaus.
2。 Pay special attention to the safety and fire prevention work, set up a leading group for safety and fire prevention, implement the responsible persons for safety and fire prevention in all departments, formulate a safety and fire prevention system, improve safety and fire prevention measures, equip each floor with gas masks, organize employees to watch fire prevention videos, and conduct practical training on fire prevention equipment. The production department regularly cleans the oil fume pipeline and maintains all kinds of equipment. The local jelly department regularly checks the integrity of the gas stove and takes effective measures to ensure the normal development of the food and beverage department and property safety. There was no fire accident this year.
(2) Implement the hotel management contract scheme, improve the incentive distribution system, and mobilize the enthusiasm of employees. This year, the Food and Beverage Department allocated 3.8 million yuan to the hotel, an increase of 600,000 yuan over last year's 3.2 million yuan, or 19%. In order to accomplish the task better, the leaders of the Food and Beverage Department have formulated an internal management plan and a benefit wage distribution plan. According to the differences of departments, posts, technologies, skills and labor intensity, the economic indicators are decomposed into various sub-departments, and the turnover, output, expenses and gross profit rate of each sub-department are verified, and the monthly accounting, over-commission and energy-saving rewards are made, which fully embodies the principle of linking tasks with benefit wages and enables them to give full play to their respective advantages and find ways. The per capita monthly income this year is _ _ _ _ yuan, an increase of _ _ _ yuan over the same period last year, with a growth rate of _ _%.
(3) Do a good job in standardized management. Strengthen coordination and improve comprehensive reception capacity.
1。 Improve the management organization. The quality management team composed of the leaders of the catering department and the managers of all departments has fully played its role throughout the year. The team has both division of labor and cooperation. The management system is implemented from top to bottom, and the first level is responsible for the first level. The management benefits are rewarded and punished, which improves the overall quality of leaders and makes the management work go smoothly.
2。 Improve the meeting system of the food and beverage department. The meeting includes year-end summary meeting, quarterly summary meeting, monthly business analysis meeting, weekly meeting, daily summary meeting, after-work meeting, financial supervision and inspection meeting, health and safety inspection report meeting, etc. Due to the improvement of the system, the quality of the meeting was improved and the instructions of the superiors were implemented in time.
3。 Establish a supervision system for product evaluation and supply. In order to predict the varieties to the maximum extent and coordinate with various departments to do a good job in product supply, we will check the forecast of product supply every morning, afternoon and evening, establish a special account book record for the varieties predicted in the local market, and at the same time go to the relevant departments for verification, and ask the management to sign it to clarify the responsibilities. After the establishment of the system, the phenomenon of estimating five or six dishes in each city has become history, and now the product supply has been normalized.
4。 Strengthen the coordination relationship. The hotel has a fine division of labor and many links. The completion of a job depends on the coordination and cooperation between various departments. At the weekly meeting, it was repeatedly emphasized that when there were problems, all departments should not blame each other and pass the buck. They should dare to admit their mistakes, find out each other's advantages and do a good job of coordination. This year, some disjointed and uncoordinated phenomena that existed in the past have been greatly reduced.
5。 Improve the comprehensive reception capacity. This year, we will pay full attention to service standards and product quality, so that the reception capacity will be greatly improved. While receiving all kinds of club banquets, cocktail parties, wedding banquets, buffets and conference meals, we should also receive all kinds of banquets from senior leaders and major companies and hotels, such as presidents, heads of state, prime ministers and missions of many countries, leaders of central ministries and commissions, domestic governors, commanders, captains and mayors. On the evening of March 18, the reception unit of the city reserved seats for *** 165 banquets and wedding banquets, setting a record for the total number of seats reserved on the opening day; On the evening of September 29th, 75 wedding banquets were held, setting a record for the total number of pure wedding banquets in history. Because of the beautiful environment, reasonable price, delicious taste and first-class service, the guests are happy and satisfied.
(4) Develop business, develop income-increasing channels and expand operating income. In this year when the catering industry is depressed and business is difficult to do, the leaders of the catering department often conduct market research, do business analysis, constantly explore, boldly try again, make wise decisions and take their own business path. First, six business projects were opened throughout the year: buffet Chinese food, buffet hot pot, seafood at will, friendship nightclub, Millennium turtle hot pot city and restaurant chain (in preparation). Second, carry out joint venture activities, and the catering department cooperates with the housekeeping department, sauna center and teahouse to promote business; Guests can enjoy a 15% discount when spending with their accommodation card. The sauna center delivers meals and provides delicious tea for the teahouse. Three, eight promotional activities throughout the year, California bass each reward a profit of one yuan, VIP room free of minimum consumption, special dishes are good for eating, each 15 yuan. Quality service month activities, courtesy month activities, promotion and prize-winning activities, etc. Fourth, the sales department and the production department regularly launch new dishes and 18 items every month according to the needs of market consumption. More than 200 kinds of new dishes, such as Millennium old turtle soup, were introduced throughout the year, which expanded the business income by more than 6,543.8+0,000 yuan. Through a series of business activities, the hotel has improved its popularity and achieved good economic and social benefits.
(5) Carry out public relations for all employees and strive for more repeat customers. The leaders of the catering department regard public relations as an important job, and they often instill public relations awareness and knowledge in meetings and conferences. When the sales department is busy, enrich the floor to communicate with customers and order food, and solicit their valuable opinions in different forms. On holidays, call relatives and send gifts such as Mid-Autumn moon cakes, calendars and New Year cards. Through everyone's efforts, the overall public relations level of the catering department has improved this year, and the number of repeat customers has increased compared with previous years.
(6) According to the star standard, improve the hardware supporting facilities, beautify the environment, stabilize tourists and improve the business atmosphere. The total investment of facilities increased by more than 3 million yuan in the whole year, mainly including: the renovation of the East Hall on the second floor, the renovation of the South and North Halls on the second floor, the renovation of the corridor and bathroom on the fifth floor, the opening of the Friendship Nightclub, and the purchase of equipment for the Millennium Old Turtle Hot Pot City. Due to the perfect service facilities, it has attracted many repeat customers.
(7) Enhance employees' welfare awareness, strengthen cost control and save expenses. Food and beverage department leaders often emphasize the importance of cost control and cost saving, enhance employees' awareness of interests and ask employees to take action. At the same time, improve relevant systems, clarify responsibilities according to the * system, and strengthen control. Throughout the year, the regulations on expenses, the system of receiving and dispatching raw materials, the system of plugging loopholes, the system of rational use of raw materials, the system of receiving office supplies, the system of purchasing goods, the system of financial audit and inspection, and the system of cashier management were improved. This year, all employees have developed the good habit of saving, and switch the water switch, oil switch, gas switch and electric switch reasonably, and stop the waste in time when it is found. In addition, the leaders of the food and beverage department and the manager of the supply department regularly conduct market surveys to grasp the market price dynamics and adjust the purchase price of raw materials in time. /kloc-in October, the Millennium old turtle soup was originally purchased as a complete set of semi-finished products. In order to reduce the cost, change it into a turtle and make it yourself. It took nearly two months to save more than 30 thousand yuan.
(8) Do a good job in political and ideological work and promote the improvement of economic benefits. The catering department gives full play to the role of party organizations and trade unions, cares about employees, stimulates emotions and enhances cohesion.
1。 Organize employees to participate in the '97 Yangcheng Excellent Chef and Waiter Technical Competition, and participate in hotel track and field competitions, calligraphy competitions, skill competitions, chess competitions, table tennis competitions, etc. I participated in the hotel's donation activities to help the poor, studied the "Three Character Classics" activities, learned 50 English sentences, and achieved good results in various competitions, including winning 6 gold medals and 3 silver medals in the track and field sports meeting of the hotel.
2。 In the whole year, our department held 9 cultural activities such as skill knowledge contests, dancing and karaoke, including spring outing 1 time, study tour 13 times, 5 symposiums, 2 women's parties, 6 home visits and 20 visits to patients. Through various activities, employees have formed a strong collective that loves hotels and works hard together. Employees have good ideology and morality, and there are eight stories of collecting money throughout the year. The personnel are stable and the flow of personnel is small. The average monthly turnover of employees this year is about 5 people.
(9) Improve the employment system and training system, and improve the quality of employees.
1。 Strict labor and employment system, catering department recruits new employees, qualified, merit-based, unqualified, will be rejected, without mercy, to ensure the quality of recruitment. At the same time, superior leaders go deep into employees, tap talents, and constantly enrich the team. Through repeated inspections, six ministers and eight foremen were promoted throughout the year. Employees who violate hotel regulations should be given priority to education, and those who refuse to change after repeated education will be punished and dismissed. 1 1 employees will be punished throughout the year. Due to the strict employment, the quality of employees is high and the efficiency is greatly improved.
2。 Improve the training system. In order to make the training achieve the expected results, the leaders of the food and beverage department first made clear the guiding ideology of "purpose", "practicality" and "timeliness" in the training. Secondly, a training team was set up, training plans were made again and again, and training was carried out in stages and in batches by combining theory with practice and taking the old with the new. For example, once a month management training, safety and health training; Twice a week to promote training, service knowledge, service skills training. Fourth, regular assessment, and more than 200 trainings including Sales Manual, Service Knowledge and Skills, Customer Service Specification, Hotel Management Knowledge, Product Quality, Promotion Business Knowledge, 50 English Sentences, Courtesy Terms and Safety and Health Knowledge were conducted throughout the year.
I may not always be a waiter in the future, because men are ambitious in all aspects, and the future of being a catering waiter is not very clear. I can only continue to struggle alone and have my own sky.
For this goal, I will work hard. But what I have to do now is to do my job well, and I believe I will do better next year!