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2022 Pharmacy Annual Work Summary Personal Easy
During my work in the pharmacy, I carefully studied the drug administration law, management system, product quality law, quality maintenance and other relevant laws and regulations. Actively participate in on-the-job training organized by the Drug Administration, and regard safe and effective drug use as a professional ethics requirement. Serve the people wholeheartedly, sincerely and patiently answer questions for the masses, and no patients provide some knowledge about medication and health care. Improve their professional ethics and professional level in continuous practice, so that patients can use drugs safely, effectively and stably, and win the trust of the masses.
As a salesman in a pharmacy, we must do a good job in drug quality control. Accepted drugs, especially those that need to be stored at low temperature (2- 10℃), should be stored in the refrigerator, and the temperature in the refrigerator should be kept between 2- 10℃, and recorded once every morning at 10:00-3:00. Drugs that need to be refrigerated must be stored according to regulations.
In the process of sales, in addition to serving patients warmly and politely, we will also talk about health care to patients at ordinary times. For example, do more outdoor activities, old people and children, bask in the sun and drink more water to improve immunity.
According to the patient's own situation, provide patients with safe, effective and appropriate drugs, and inform patients in detail about usage and dosage, precautions, side effects, contraindications, etc. Let patients use it with confidence.
There are also some old customers who have a long history of drug abuse. Be sure to stand in the customer's position and think more about them. In addition to serving them patiently and sincerely in the pharmacy, you can also make a phone call after selling medicine when necessary. First, understand the exact efficacy of some drugs; Come and have psychological communication with them, and let our pharmacy become their family medicine box. Become a health care assistant around them! The trust of customers is the greatest support for our work, and it does provide a lot of convenience for patients and friends!
In the process of work and study, humbly ask teachers and colleagues for advice. And familiar with the identification methods and uses of Chinese herbal medicines. Especially the suffering of some precious Chinese herbal medicines.
For the hygiene inspection at work, conduct a comprehensive inspection of the environmental hygiene in the store once a week. If it is found that it does not meet the specified requirements, it shall be rectified immediately and health inspection records shall be made.
China's medicine has a history of thousands of years, and it is an important part of China's excellent cultural heritage. Traditional Chinese medicine, traditional Chinese painting and traditional Chinese opera are collectively called the three quintessences of China. This shows the verification of the importance of traditional Chinese medicine and drugs.
Through these years of work and study, I insist on integrating theory with practice and keep exploring and innovating! I deeply feel that only by being earnest and down-to-earth, asking for advice with an open mind and deeply reflecting on what I have learned can I make outstanding achievements for my work more actively!
In the future work, I will study professional knowledge harder, master more business skills, lay a solid foundation for future work with more professional knowledge, and make greater contributions to the development of the pharmaceutical industry!
At the same time, contribute your own strength in this social family! In order to make greater progress and development, I hereby apply for a professional degree as a pharmacist! Please be recognized and affirmed by the superior leaders!
Annual Work Summary of Pharmacy in 2022 Personal er
How time flies! In a blink of an eye, I have been working in _ _ Chain Health Pharmacy Co., Ltd. 10 months. During the months of 10, I learned a lot about drug sales. In order to better complete the work, sum up experience, foster strengths and avoid weaknesses, and improve their professional knowledge and sales skills, the work summary and 20_ year work plan are now reported as follows: 1. Work report.
Since I joined the work on March 20, 2006, I have finished my work seriously, studied hard, thought positively, and gradually improved my working ability.
After I started my new job, I also started a new job-pharmacy sales. This work has enabled me to master a lot of pharmaceutical expertise. . So in practical work, I always strictly demand that I be cautious.
Besides, the train runs very fast on the front of the car. Because it is a new job, there are many shortcomings in sales ability and ideology. In these aspects, I got the correct guidance and help from company leaders, department leaders and old employees of this department, improved my working ability, made a clear direction and corrected my attitude. I believe it has laid a good foundation for my future development. Second, the work feeling After stepping into a new job, after three months of exercise, I have a deeper understanding of this job. Everyone has different understanding and feelings about work or career, so do I. For me, I usually grasp my own ideological context from two angles.
The first is mentality. To paraphrase Milu, "Attitude is everything". With the right attitude, we can use the right method, find the right direction and get the right result. Specifically, my attitude towards work is to choose what I like and then do my best for what I love. I have always believed that work should not be a task, not a burden, but a task.
This kind of fun is a kind of enjoyment. Only when you are interested in it and fall in love with it completely can you fully appreciate the happiness. I believe that I will find the pleasure of working in the process of trying to explore and discover this business, and I can do my best for it without reservation. It can be said that only when you know how to enjoy your work can you know how to succeed, and you can't be forced during the period.
Secondly, the problem of ability, which can be divided into professional ability and basic ability. I can illustrate this problem with a simple example: for a camel, its professional ability determines its viability in a desert environment, while its basic abilities, including adaptability, perseverance and natural vigilance, determine how long it can survive in a desert environment. Specific to people, professional ability determines whether you are suitable for a job, while basic ability, including self-confidence, cooperation ability, responsibility ability, adventurous spirit and development potential, will directly determine the vitality of this job. A successful person in his career must be a person whose two abilities can develop and operate harmoniously.
Three. job objective
The arrival of 20 years means a new starting point and a new beginning.
1, improve your professional knowledge, broaden your professional horizons, learn from colleagues around you, and participate in more training organized by the company;
Improve your sales skills;
Sales awareness: strengthen the sales of P-type varieties, and carefully search the detailed list of P-types issued every month. For varieties with high gross profit, the varieties should be complete to avoid shortage. Fill in the registration record of drug shortage and adjust the goods in time. Every member day, do a good job of publicity in advance and inform every member as much as possible.
3 drug plan: supplement drugs. In the process of selling drugs every day, according to the sales rules and market changes, the drugs lacking in variety or quantity on the shelves should be replenished as soon as possible to ensure that all kinds of drugs are in stock. The quantity of replenishment should be based on the capacity of drugs on the shelf, and try to ensure the sales volume before the next report. As far as possible, put the drugs of the same variety, different prices and different origins on the counter at the same time, and highlight the varieties with high gross profit to facilitate customers' purchase.
Smile service: Smile is a kind of comfort, which can "make a smile worth a thousand dollars" to others. If this kind of smile is naturally combined with friendly, enthusiastic eyes and well-trained manners, it is actually a "delicious food" praised by others. Therefore, we should serve customers wholeheartedly, treat people with courtesy, serve warmly and answer questions patiently.
5 the spirit of positive efforts
Shop assistants face many problems every day, and it is easy to get depressed, so it is very important to maintain a good attitude. It should be noted that success depends not only on excellent technology, good mentality, contacts and opportunities, but also on persistence and indomitable mentality. More importantly, we should always keep a positive attitude towards the things around us, keep a vibrant heart, never be discouraged when things go wrong, always believe, never give up at critical moments, and despair is hope.
6 storefront appearance: in order to create a good shopping environment for customers and create more sales performance for the company, sales staff should do their job well in the following aspects. First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.
Annual Work Summary of Pharmacy in 2022 Personal III
I have always thought that it is not necessary for schools to let students practice, but at present I think pharmacy practice is really significant. It is not as simple as imagined, or it is just a matter of appearance. This is a good way for students to combine knowledge with practice, so as to improve and exercise our own practical skills. In the unit, there will be no teachers to help you solve your difficulties, no classmates to talk about everything with you, no longer a rigid book, but a real knife to deal with customers, colleagues and leaders. Everything is not simple. We can only handle and solve problems through self-exploration, and we can only rely on ourselves. Therefore, we can only take this experience as a test, then try to overcome it and finally conquer it. Isn't this process more valuable? It is the most important thing to feel the ups and downs. After the internship, on the one hand, I exercised my skills and grew up in practice; On the other hand, I have also made my own contribution to the society; More importantly, I made many friends and realized that life is not easy. Although during my internship, I also showed some problems, such as lack of experience, immature problem handling, insufficient combination of book knowledge and practice, etc., I believe I will continue to enrich and encourage myself to master more knowledge, continue to practice in depth to test my knowledge and exercise my skills, and lay a solid foundation for better serving the society in the future.
The internship is over, and its great influence on me will continue. It enables us to go out of school, out of the classroom, into society, into the big classroom of society, see the world in practice, show our talents, increase our talents, hone our will and test ourselves. Although the internship was hard, it paved the way for my later life. I understand that everything is not easy. I finally understand that there is always expectation in boredom and sweetness in bitterness.
I hope everyone will cherish the internship for half a year before leaving school as I do. I feel that if you do it seriously, you must gain a lot. I also hope that when I graduate in July, I can have a clear conscience about this internship!
Annual Work Summary of Pharmacy in 2022 Personal si
Nanyang Jirentang Pharmaceutical Co., Ltd. was established in June 2000. 20_, established as the city's medical insurance designated institutions, has been more than a year. In the past year, we were rated as advanced units. These achievements are attributed to the strong support of the municipal medical insurance center and the all-out efforts of all employees of the company. In the past 20 years, under the correct leadership of the municipal medical insurance center and the supervision and evaluation of the insured, our Jirentang Pharmacy has successfully completed all the indicators of the medical insurance service agreement, and has given great concern and great concern. In-depth understanding and action in place; Strong execution and perfection. In the past year, in the spirit of being responsible for all the insured, we provided these customers with high quality and low price products and our better service. The specific work is as follows:
First, the medical insurance organization system is sound, and personal work responsibilities are clear.
_ Large pharmacies always regard medical insurance service as the top priority of the company's work. We study all kinds of medical insurance related knowledge in the company every month, in the store every week and in the cabinet group every day. Through systematic training in an orderly way, we can realize the principle of equality and safety of medical insurance from every leader of the company to every salesperson and cashier at the grass-roots level, ensure service quality, innovate service level and strengthen management role.
Our company has established a perfect medical insurance organization and management system. The general manager of the company serves as the general coordinator and general inspector of medical insurance services, and pays close attention to the implementation. The quality inspector directly led by the general manager of the company pays close attention to the implementation. In our pharmacy, a complete medical service organization composed of sales managers, store managers, licensed pharmacists, quality inspectors, price assessors, salespeople and cashiers also plays an indispensable role. The overall control of the company, stores carefully check for leaks and fill vacancies, and everything should be arranged in an orderly manner.
For related drugs, licensed pharmacists should first check prescriptions, sales staff should issue sales receipts (credit receipts) in strict accordance with the requirements of medical insurance agreements, and quality inspectors and price auditors should check the quality and price of drugs respectively.
After inspection and verification, the store manager will finally summarize and confirm, and regularly feed back information to the sales manager and the relevant person in charge of the company headquarters, and carry out their duties and responsibilities to each executor, and refine the service to every medical insurance consultation and purchase behavior. We believe that only in this way can we better fulfill the responsibilities and obligations stipulated in the agreement signed with the municipal medical insurance center. We must continue to do everything possible to fulfill our obligations now and in the future. You can ask the insured masses to supervise and put forward valuable opinions.
Second, medical insurance publicity promotes employees to understand corporate culture and learn a new realm of service.
According to the relevant requirements of the medical insurance agreement, Jirentang Pharmacy has successively publicized the medical insurance drug list and various new management services. It issued the medical insurance service specification, medical insurance voucher management system specification, medical insurance settlement management system, medical insurance supervision management system, medical insurance daily work management system, prescription drug management system, non-drug quality and technology management, clerk service specification, cashier service specification, store manager duty inspection specification, and storefront personnel etiquette service specification.
The system is on the wall, so it is more convenient for everyone to study at any time. The pharmaceutical retail circulation industry, like other retail fields, also has the problem of periodic flow of personnel. However, the publicity of the system requires every store employee to consciously study and self-supervise. New employees should consciously study every day after joining the company. Every week in the store, the company will conduct regular study inspections every month. On the one hand, it is business, and more importantly, service. The atmosphere has been created, and the ideological consciousness and operational level of employees have naturally improved rapidly.
Third, medical insurance training can not be relaxed for a moment, and companies often grab the first place and catch it early.
Training is the best welfare provided by a qualified and responsible company to employees. Of course, employees are trained and truly understand, and their ultimate goal is to provide more and better services for all medical insurance participants and all drug addicts. The construction and improvement of learning society and learning enterprises is also a clear requirement of the central government, that is, to seek development through learning and give back to society.
Jirentang Pharmacy will arrange 3-5 days of employee induction training when all employees join the company. In addition to the professional quality, marketing and public relations, service etiquette and customer orientation of new employees, it is more important to have medical insurance and gsp quality and technical operation training.
In addition, Jirentang Pharmacy also needs pre-job training in basic knowledge of drugs, store cis management, price management, drug laws and regulations, etc. No matter whether we have sold drugs or not, whether we have been engaged in management positions such as store manager before, and whether we are young fresh graduates, we always take training as the basis to improve service quality and personal quality.
In addition to the company's trainers, we also actively organize employees to go to neighboring provinces and cities to learn from advanced peers, arrange new training forms such as outward bound training, and arrange trainers from outside the society to come to the store for targeted training.
The backbone of our store can get a rare training opportunity every year. China Pharmacy and its subordinate institutions, the most powerful industry training institution in China, are led by the company. Everyone has really improved their ability, broadened their horizons, and know what expectations medical insurance participants have. How should it be refined? It can be said that in order to serve the beneficiaries of medical insurance and the vast number of users wholeheartedly, we have been working hard!
Fourth, daily supervision, every day is a safety day, the medical insurance service agreement should not be sloppy, and everyone who is covered by medical insurance should be served more wholeheartedly.
(1) The management department of the municipal medical insurance center has stricter requirements for our big pharmacy than other peers, and we have always regarded all this as a spur to us. For the business behavior of enterprises, the Municipal Medical Insurance Bureau requires us to reward the excellent and punish the poor. Of course, in fact, we have always done this. Every time the municipal medical insurance center evaluates our Jirentang pharmacy, we also take it as the focus of study and training. We require employees to confirm repeated misoperation through the new form, and hold a forum on reflection and exchange of wrong behavior in time.
In addition to directly imposing financial penalties on the responsible person, it also conducted targeted research on * * * and individual cases, and problems emerged one by one. We have also refined the priority judgment of many rectification actions, requiring that we must study and supervise the implementation of measures quickly and seriously to prevent such problems from happening again. Now the reward and punishment system has been vigorously promoted. Individuals who violate the medical insurance policy will not be soft, and we will punish them. Those who are serious and responsible for medical insurance work and are willing to take responsibility will of course be rewarded. To be yourself, corporate culture is also a practice to some extent.
(B) to benefit from management, internal management has been further strengthened. Our store uses the fixed morning meeting time and the unified evening party time every morning, and does not forget to publicize the medical insurance work. Careful work is carried out from the front line, and the front line should be familiar with it.
(3) The acceptance, warehousing and sales of drugs have always been recorded in real time by computer bills, and it is forbidden to cross goods. Regularly check the consistency of drugs and computers twice a week, and make a dynamic inventory of commonly used varieties every day. The results of spot checks must be linked to rewards and punishments, and the machine, account and goods must be consistent with 100%, which is our rigid rule.
Five, the hard task of management, medical insurance is the foundation and responsibility.
In recent years, the company's benefits have increased substantially in any way, and we have seen the survival and development of pharmacies. Obviously, we are still closely related to this employee medical insurance system. The fundamental purpose is to let the insured people really buy high-quality, cheap, safe and effective drugs. Of course, in our design work, it is inevitable that customers will ask for more prescriptions, prescribe drugs on their behalf, and even ask for dressing changes and go out to change them. We still adhere to the principle, provide convenience for them, try our best to explain, persuade and guide the insured to understand, and most people are willing to support it.
New friends are like old friends; High consumption and low consumption are the same; No matter who is old or young, it is the same; It's the same before and after sale. "Old four are strict" and "four similarities". Eleven major drugs in anniversary.
He Fang Pharmaceutical Branch tries its best to meet people's medical insurance needs under any circumstances in the cities along the lake. Many activities such as medication guidance, health consultation, health lectures, free physical examination, and member salons were held to arrange health knowledge and drug safety knowledge for the insured. "Authentic medicinal materials are the real goods, and fair trade is fair and just." If it is difficult, we will care about you, and you will naturally trust us!
In the first year of the Twelfth Five-Year Plan, we will continue to strengthen our faith and work hard for everyone to protect your health. In accordance with the strict requirements of the agreement, standardize the implementation and make our due contribution to the great development and progress of medical insurance!
2022 Annual Work Summary of Pharmacy Personal Wu
I. Main indicators
(1) profit
The profit plan for the year of 20__ is RMB _ _ million, which is _ _% higher than the estimated RMB _ _ million in 20__.
(2) Operating income
In the year of 20__, it is planned to realize an operating income of RMB _ _ _ _, an increase of RMB _ _ _ _ _ or _% over the estimated RMB _ _ _ _ _ _.
(3) Total wages and number of employees
The total planned salary in 20__ years is _ _ million yuan, an increase of _ _% over the estimated _ _ million yuan in 20__ years; The total number of personnel in 20__ years is _ _; The per capita profit level has increased from RMB _ _ million predicted in 2000 to RMB _ _ million in 2000.
(4) Per capita operating income and efficiency
The per capita operating income in 20__ years is RMB _ _ million, which is _ _% higher than the expected RMB in 20__ years; In 20__ years, the business area will be _ _ square meters, and the floor efficiency is expected to increase from 20__ _ million yuan to 20__ _ million yuan.
(v) Membership development goals
In 20__, the sales of members reached RMB _ _ million, an increase of _ _% over the estimated RMB _ _ million in 20__; Membership sales accounted for _ _%, an increase of _ _% compared with the _ _% predicted in 20 years; Develop _ _ members, an increase of _ _% over the expected _ _ members in 20 years; The number of active members is _ _, which is _% higher than the expected number in 20 years; The number of sleeping members is _ _, which is _ _% less than the expected number in 20 years.
Second, the guiding ideology
In the year of 20__ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ With the help of colorful promotional activities, we will refine category analysis, enhance market competition awareness, and fully tap the room for efficiency improvement. At the same time, make full use of monthly membership day and special day for chronic diseases to make profit-making sales opportunities, establish market competitiveness, effectively seize market sales share, and ensure the completion of sales targets and profit targets for 20 years.
Third, the key work
20__ years of work is not enough;
1, the professional service level is low.
2. There are no specific measures to cultivate loyal customers.
3. The inventory structure is unreasonable, there is no treatment drug reserve, and there is a lack of commonly used varieties.
4. Lack of free drug delivery activities.
Promotion measures:
1, to train shop assistants' professional knowledge (the store manager uses morning meetings every day to train symptoms and combine drug learning to increase sales skills).
Conduct daily position inspection for the salespeople who have just entered the store.
2, the implementation of cultivating loyal customers:
(1) Record the telephone number, drug name and end date of drug use of patients who have been taking drugs for a long time, and call to inform them when there are activities in the membership day or the store.
(2) Strengthen the clerk's intimate service to customers. The store manager will patrol the store every day, provide timely guidance to customers with imperfect services after customers leave, and select service pacesetters to publicize in the store every month to improve the service enthusiasm of employees.
(3) Increase the drug reserve for the course of treatment, increase the necessary varieties, and rationally stock them, and arrange two shop assistants to allocate the broken varieties every day, so as to avoid affecting the sales due to the artificial break of the store.
(4) Take advantage of the shift change at noon on Wednesday to lead the clerk to the surrounding communities, shops, schools and other places to issue free medicine delivery cards. , and mark the code of the clerk on the card, and select the outstanding person according to its recovery rate every month to give some rewards.
(A) Analysis of the surrounding market
1, analysis of competitors' advantages and disadvantages
(1) Advantages: There are mainly three competitors around the store. After investigation, the main advantages of competitors are as follows:
1)__ pharmacy: _ _ pharmacy is located at the intersection of _ _, with 7 employees and more than 3,000 kinds of business. It is a designated drugstore for medical insurance in the city, with an average daily sales of 6000 yuan. The main advantages of _ _ pharmacy are as follows:
Location advantage: _ _ pharmacy is located opposite McDonald's fast food, at the crossroads, customers passing by can clearly see it. Located in the core area of _ _ business circle, there is a large number of mobile passengers every day.
② Open-shelf operation: The store adopts open-shelf operation. Because the pharmacy is located in the business district, there are many young customers. The open-shelf sales model is relatively fresh and casual for young people, which stimulates their desire to buy.
③ Characteristics of drugs recommended by personnel: _ _ When recommending drugs to customers, large pharmacies mainly recommend varieties of well-known manufacturers, such as children's AD. The clerk mainly recommended Shandong Dyne Yikexin to buy Liuwei Dihuang Pills, and the clerk mainly recommended Tongrentang manufacturers. The first promotion of brand varieties makes customers more reliable.
(4) Our store provides free detection of trace elements such as calcium, iron and zinc all the year round; Foot bath, blood glucose meter and other instruments can be tried for free, which is very popular with elderly customers.
2)__ Pharmacy:
Brand advantage: _ _ drugstore is a century-old shop and has a certain reputation in the hearts of the people. There is a complete range of Chinese herbal medicines in the store, and the varieties are refined and expensive, and there are sitting Chinese medicine practitioners. There are many customers who come to see a doctor, so they can decoct Chinese medicine instead.
3)__ Pharmacy:
① Promotion advantages: _ _ pharmacies are new competitors. Since the opening of the drugstore in August, 20, large-scale promotional activities have been going on, with attractive gifts, such as rice, soybean oil, bicycles, white flour and so on.
(2) Price advantage: The price of _ _ big pharmacy is lower in both brand varieties and other varieties, and the varieties of Chinese herbal medicines and decoction pieces are also lower than the prices of neighboring pharmacies.
(3) The geographical location is superior, located at the intersection of _ _, opposite to the drugstore of _ _. Located in the core area of Hongqi Street business circle.
(2) Disadvantages:
1)__ drugstore
① There is no night sale in the store, which is inconvenient for customers to buy medicine at night, and the door is stepped, and the road in the store is slippery in winter, which brings inconvenience to customers, especially the elderly, to buy medicine in the store.
② The employees in the store are directly recruited from the society, and their professional level is low; In-store personnel service lacks standardized procedures and is arbitrary.
There are no Chinese herbal pieces in the shop.
2)__ pharmacy
① There are fewer varieties of western medicines in large pharmacies, and the prices are higher, such as Qianlie Shutong Capsule and Pharmacy 57. 5 yuan, Tongrentang is 59 yuan, which caused customers to return goods.
(2) Due to the small size of the store, the Chinese herbal medicine reserve can't meet the daily sales, the arrival is not timely, and the stock is often out of stock, which leads to the loss of customers to our store.
(3) It takes a long time to catch the party, and customers have to wait in line for about 3 hours. If you want to decoct medicine, you have to pick it up the next day, which brings considerable inconvenience to some foreign customers.
3)__ Pharmacy
① Poor professional knowledge. _ _ There are four salespersons in the big pharmacy, and there are 1 salespersons in the decoction pieces. After unannounced visits, it was found that the salesperson's professional knowledge was low.
② Incomplete varieties. _ _ Pharmacy _ _ Store mainly sells all kinds of decoction pieces and advertising drugs. Its generic drugs and clinical prescriptions are few.
(3) Improvement measures:
1) In the year of 20 _ _, _ _ _ and _ _ geographical advantages, the store will issue at least 1000 drug delivery cards every month, mainly for surrounding stores and the capital, so as to enhance the influence of the store.
2) On 20 _ _ _ _ _, strengthen the investigation of competitors' advertising products, and feed back to the company in time to supplement the advertising varieties.
3) For competitors, strengthen the professional knowledge training of shop assistants, use the shift change time at noon every day to learn the symptoms, evaluate the symptoms the next day, and learn 2-3 symptoms every week to supplement the knowledge of shop assistants and improve the visibility of the store.
4) Investigate three competitors every month to find out their recommended prices, strengthen the category analysis of _ _ community stores, recommend major brand varieties under the same profit situation, and enhance customer recognition.
5) According to customers' needs, make promotion plans, cultivate loyal customers and increase store sales.
6) Timely report the out-of-stock varieties of _ _ Chinese herbal medicines and timely allocate them to the surrounding _ _, even if it is a few dollars of low-priced Chinese herbal medicines, it is necessary to instill in the sales staff the idea of actively allocating them for customers to solve the urgent needs.
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